Purchase accepted insantly, code provided instantly and was working.
I was very suspicious about them since most of the reviews here are calling them scammers but for my surprise everything worked out fine
Pay attention that this review only represeting buying valorant points and nothing else.
The Global Key I received for Football Manager did not work, (Issues Raised #*******). I have shared the screenshots but no reply from last 7days. I have been told they will need to contact Supplier to see what the issue is. This shouldn't happen in first place when you sell Global key and its locked to a region or is incorrect. Scammers have stopped responding to emails and won't even give money back. If you are scammed use PayPal to get your money refunded
I purchased a fortnite honor guard skin code. My code arrived immediately but that code was already redeemed.
Eneba's support helped me in 1 day after my code was sent and they gave me a good key. I recommend this site warmly.
I purchased game code on Friday the 7th. Code didn't work (origin said it is already redeemed). I contacted Eneba straight away (through "contact us" form as there's no number to call) and asked to provide new code or issue the refund. I received automated response day after to provide screenshots etc. which I replied to them straight away on Saturday. It is Wednesday now and there is no response at all from them, despite me being sending 3 reminding emails (yes I did checked my spam boxes etc.). They just don't bother to help. Not recommended at all. I have now contacted my bank to get full refund via chargeback claim.
Hello KG,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and I see that we have contacted our supplier with the information you have provided us. Once we receive an answer from them, we will immediately contact you.
In the meantime, if you have any questions, feel free to contact us.
Amber,
Customer Support
I warn you not to buy on this website, they sent me a used code and now I must prove that I am not lying so that they answer me for my money, expose private information and wait as long as they want, do not say no me I did not warn you
Hello,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm sure that together our team can help you to resolve your issue and any information they ask for is on a standard basis, which is used for any cases that might pop up regarding the products our sellers provide.
Seth Morningstar,
Eneba Team
I gave 60 euros to buy the forza horizon 4 ultimate edition when my money was spent on her corporate account instead of sending me my code it was just a mistake but the money disappeared from my account. I tried to contact the company but it was in vain
Hello ntinos p.,
I'm very sorry to hear about this situation.
I was checking your ticket and I see that the issue was solved and the replacement key was provided.
I hope that you're enjoying the game.
If you have any questions or concerns, feel free to contact us.
Amber,
Customer Support
I have bought Sony PlayStation Network Card - 400 SEK from Eneba but the Key they have provided is not valid. I have contacted their customer support and after asking me to send 4 screenshots from different sections of my PSN account, they told me that they have to check this with their suppliers and since it's up to the suppliers (External process) to investigate the case, they don't know how long will it take to get this fixed. Looks like at Eneba, they don't care at all about their customer. I have paid the money and the money is apparently gone and nobody is responsible for this. This is a scam in my point of view! So, I strongly suggest that you don't risk buying from Eneba! I will update this comment if the problem gets resolved.
Hello Amin,
I'm very sorry to hear about this situation.
Please don't worry, we are certainly responsible for the product and for helping you get a solution. We were not trying to excuse the situation or even blame the supplier for it. All we were trying to do was explain that since we'd have to wait for their reply, the process may take a bit more than what we would like.
Thankfully the suppliers have already replied and our team has just contacted you to offer you a solution. Now, all we need is to know how you would prefer to resolve this matter.
We'll be expecting your reply.
Amber,
Customer Support
I preordered a game from Eneba. After months of waiting, they emailed me to tell me their supplier can't get the keys and are refunding me despite the fact that they are still selling keys for this game – but now, because it is no longer a preorder, it is much more expensive from them or anyone else. So, they have cost me money and the opportunity to buy from a reliable supplier. They try and blame their supplier but if they do not vet their suppliers properly then that is their fault.
Hello,
I understand that this can be a frustrating thing to happen for you. Sometimes our sellers fail to deliver the pre-order keys due to various circumstances that can be unexpected or there are any other issues during the delivery process that can stop our seller from delivering them. I hope that this experience wasn't unpleasant for you and that you will stay with us in the future.
Don Jon,
Eneba Team
Bought 25 x7 week Game pass ultimate codes. 3 of them did not work - not the end of the world but they are trying to put the blame on the 3rd party vendor. However my contract and invoice is with ENEBA and not the vendor. I have supplied screenshots for them as requested.
I have asked for some replacement codes and for them to deal with the vendor or alternatively they can deal with PayPal directly. I'm going to give them one more day.
Ticket no: is *******
My past dealings with them have been fine, I expect a better service for something they could easily write off.
Hello Ross,
Thank you for informing us about your experience with our platform. For starters, I would like to mention that we do not sell nor make these keys ourselves, we only offer a marketplace for our verified sellers, to sell their keys at.
Should it ever occur that a key is not working as intended, we take responsibility ourselves that that has occurred and in no way do we blame the seller for any reasons at all. If a key is defective, both us and your seller investigate the case as we should, since it falls on both parties to provide proper resolutions for every affected customer. While you do make the purchase in accomplice to Eneba as a platform, in the end the sale is made by the seller, who provides you with a key, who they themselves are provided with it from their own trusted suppliers.
Having that in mind, if any issues befall your purchased products, our customer support team is always there to help and they are currently, together with your seller, investigating the case to provide you with a resolution and both equally deeply appreciate your patience during this matter and will make sure to get it sorted out!
Seth Morningstar,
Eneba Team
I bought 3 keys for the 2019 grid game, but I got the keys to the regular grid. I reported the matter to the support with screenshots that a different grid pops up, I gave 4 screenshots with each key and so far they can't get it done and they ask for the screenshots I have already given them. And in the second situation, I bought lego marvel super heroes 2 and sent a screenshot telling me from steam that the key was activated 5 days before my purchase. It wasn't enough to get my money back. To me, it's a bunch of scammers.
Hey there!
The reason our agents ask for the same screenshots for the second time is that the initial screenshots did not fit our requirements. Also, our suppliers may require additional information on faulty keys. And about that second situation, I've contacted you via Sitejabber private message and I've asked you for more information about that case. Please check your inbox and get back to us as soon as possible!
Amber,
Customer Support
Eneba stole $12 from me by selling me a bad cdkey. I ordered Minecraft months ago from them and it worked fine. I ordered a 30-day Warcraft cdkey but when I used it on the Bnet app it said the key had already been used (redeemed). I approached Eneba and they had me send them screen shots of each step to redeem the key which I did. They still refused to acknowledge the problem and lied to paypal saying that the cdkey was verified before selling it to me. I'm currently working with my bank's fraud division. There are better cdkey sellers. Leave this one alone.
Hello Chris,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
ENEBA is a scam website. Okayfreedom bought for 1 year after 12 days okayfreedom doesn't work. ENEBA doesn't want to refund my money or make okayfreedom work? So don't buy from these scammers. There was nothing about 10 GB per month when I bought them, they just corrected the website after. And many software is free to try while sold at ENEBA example bitdefender is FREE for 6 months?
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page, of the fact that there was a mention that the monthly allowed web traffic for this application was a total of 10 GB, per month. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
So i bought a card code from this website for myself and i got the code when I entered it it gave me a error its been redeemed already when i never redeemed it so they put me in this game with contacting playstation support i did that and ps support just kept ending the chats before i can send them the proof and toying around with me so i sent the proof i needed to eneba and they said sorry we cant give u ur refund because of blah blah blah this is ridiculous dont buy from this site they took my money and i didnt get what i wanted >: c
Hello Robbi,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at, so additional investigations are needed for us to be able to resolve such cases. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you believe that another resolution should have been provided, you could try to report the issue and go through the investigation once again. We wish you a great day ahead!
Barb Wilde,
Eneba Team
Seems to be a scam as they turned down 2 separate cards for a $101.00 purchase. After the first card was turned down for insufficient funds I assumed it was because the international purchase so tried a card approved for that and was turned down again with insufficient funds. I knew I have funds so verified and was show I had $20,000.00 available and still show insufficient funds. Beware as 2 banks aren't wrong!
Hey there Rob,
Thanks for sharing your opinion about us. I assure you that Eneba's business model is, by no means, to rob, cheat or otherwise deceive any of our users. There are many reasons why orders or payment may fail, especially if they are made during non-business days, as certain payment providers that we use on our platform are either unavailable or working at lower capacities during weekends. That being said, if any of your orders flopped and didn't go through, do not be alarmed about any reserved or charged funds - your bank will return them to you as soon as they confirm that we did not receive them. Additionally, you can always reach out to our support team over email ticket or any of social media profiles. Our specialists will more than gladly aid you in resolving the matter and help you make an order with us if you'd still like to.
You can reach our support team at https://eneba.com/support
Sasha Ford
Eneba Team
I bought a key from Eneba after buying the key they said the key is not working in my region. They refused to give me a key that is working in my region and did not refund me. When I was buying the key I did not see any indication if the key will not work in my region or not. I asked them several times to refund my money or give me a working key in my region they refused.
Hello Albert D.,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Ordered game pass 6 months. Only seems to work for 4 months
When (frustrated) my son accepts the 4 months, he finds out the code does not even grant him access. ˋ
Customer service does not even botter to answer
Just lost 49€
Staynaway
Hello Tom.
Thank you for informing us about your experience. Please first note that we are indeed a fully legitimate business whose main goal is to bring the best bang for your buck for all of our customers. However we also do acknowledge that on rare occasions, there can be a mix-up on the sellers side and issues surrounding non-working keys can happen, however we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues, which by the looks of it you have already contacted! However at the moment, our support team is currently experiencing a much larger than usual amount of incoming inquiries and are working hard to ensure that every customer that needs assistance is replied to in a timely manner. As such, their overall response times are just a bit longer than usual at the moment. But if you wish to speed up the process, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxxx) and we'll gladly ensure that the case is looked into in a swift manner, if that has not yet happened!
Seth Morningstar,
Eneba Team
My order gave me a message after i payed with paypal that the transaction had failed cause i had ad block on and to try again so i did and then it wanted my phone number to send me a link but when i put in my number it said it was not real.So went on pay pal and found they charge me every time they had me try again. I got paypal to stop the charges because i tryed to use their customer service what was a joke they had me write a ticket out and i still have not heared back lol scam site. Report scam site to Google i know i am. thats the only why we will get this site to go away. And looking in to them asking for a number to send a link it sounds like they are phishing for info.just one big scam
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be some technical issues. That's an easy fix for our customer support team and I'm glad you've already reached them out, now it's just a matter of time before they'll resolve this issue!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too.
Highly recommended!
I had bought a vanilla visa gift card to use on eneba, i tried using it but it kept saying error, after a while i tried again snd it said there was no funds, i checked and it said somebody had charged all the money i had on google play which i dont even use i have an iphone and the card was brand new, and what i alos noticed are the time stamps, it was charged minutes ahead of my time, if youre planning to buy from eneba please be careful
Hello, Jaime!
Thanks for sharing your experience with us. I'd have to kindly mention that not all prepaid cards can be used when purchasing on Eneba, that's why you were receiving an error. However, the situation at hand sounds pretty strange, so if you still haven't, please contact our customer support team by filling out a ticket at https://eneba.com/support or support@eneba.com. If you've already done so, please update your review with either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567).
We'll be waiting for your reply!
Regards,
Eneba Team
Update;
They investigated the situation and refund my money.
I bought a nintendo key from Eneba, apperently seller was using a stolen credit card and my whole nintendo account was suspended. I talked with nintendo they want proof obviously and request a screenshot of refund from the seller. But eneba is not helping they just say "the key was already displayed".
Heyllo Marul,
I understand it is frustrating to pay for a product and then even getting your account suspended.If that is the case, please contact Nintendo support and request confirmation that the key was the reason the account was suspended. After you receive it, please provide the information to an agent and they will be able to get you a solution for this matter! Not to worry as we n no way sell stolen keys as we work with trusted merchants and that would not benefit neither them nor us. Because if such a case is reported, after receiving confirmation, will provide you with a solution. You can provide it in your created ticket, or if you prefer a new one here: https://www.eneba.com/support\
Amber,
Customer Support
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Patrik,
To start things off, I would like to remind you we are a marketplace and we do not sell the keys ourselves. The reason your inquiry was forwarded to the supplier was because that is from who you have purchased the product. We also have no intention to scam any of our customers. It is a very busy time for us and our suppliers due to Covid, our growth as a company as well as all the game and product releases happening currently.
Getting back to your case, it was reported on during the weekend. As most of our suppliers do not work during the weekends, that may prolong the review process slightly. Regardless, an agent has mentioned this as well, but if the suppliers do not provide a solutions within the given time-frame, we will provide you a solution, so there is no need to worry that your money will be gone.
You have the right to hold a dispute regarding the case, but please keep in mind that you will need to undergo a very similar review process as you did via the ticket and the case will still need to be confirmed via PayPal before a refund is provided.
If you have any other questions or concerns, please let us know via the ticket created.
Amber,
Customer Support