THEIR GOOGLE PLAY GIFT CARDS ARE INVALID AND WHEN APPROACHED THEY DO NOT HELP MEANWHILE I NEVER HAD THIS ISSUE WITH OTHER SITES. THEY HAD THE GUTS TO BE AGAINST THEIR CUSTOMER.
I bought a $100 eshop gift card from their site from one of their sellers on December 18th. When I went to activate it for my brother on December 24th for his Christmas present, it was already activated. I tried to resolve this issue and 2 weeks later they sent me an email essentially stating that it wasn't activated when it was sent out and that they sided with the seller. Thank God for PayPal and their protection because I already got refunded from them and if I hadn't used them I for sure would not have the eshop card or the refund, I'd just be out $$. Luckily, Gamestop has digital delivery and Christmas was saved, more of the story, stay away from this sketchy site and save yourself the trouble by going with one of the official distributors. Nothing but scammers and skells here.
Hello Gerald,
Thanks for the feedback. It's truly a pity that you have seemingly not only run into a faulty key but additional issues during the resolution process as well. We would love to have our customer support team take a second look at the situation to ensure that the situation was, in fact, handled appropriately and that no stone was left unturned during the investigation with the seller. The best way for us to proceed in such a fashion is to get a reference of either your Order ID or the support ticket number that you've had when communicating with our specialists initially. Examples of each are "o-*******" and "#1234567" respectively. If you've got a moment to update your review with any of the mentioned details - it would greatly aid us in the matter and hopefully for the future of Eneba as well.
Moreover, we're thrilled to hear that you did manage a way to solve your holiday gift situation one way or another so that the recipient would still feel that festive joy of the gifting season.
We will be waiting for more news from your side.
Regards,
Eneba Team
The seller scammed me with 125 euro steam cards that were probably sold to multiple people. I tried to get help from their help desk, they gave me useless answers and asked for a lot of screens and stuff (that I always immediately provided) for like 20 days, after that they closed my case stating that I could not 100% prove that the seller was a scammer.
Funny part: to prove it I would need info from the seller that he obviously doesn't provide or the full picture of the cards that they did not provide even if I asked it multiple times.
End of the story: if you get scammed by the seller, ENEBA will just help the seller scamming you.
Hello,
Our team really appreciates your review. I understand that this is a large sum of funds, and that it can be really frustrating if this is going on. Sellers sometimes post used/ faulty keys by mistake, yet our team is always ready to help you, and I can assure you that no one is trying to scam you! I believe that it was a misunderstanding, usually if the keys are used our team asks to reach out to (in this case) Steam support, and inquire on the date and time for the redemption. If the Steam support asks for the proof of purchase, our team can always provide you with it if needed. I hope that your issue will be resolved, and you will be able to get your card, or funds soon! I wish you a great day ahead.
Don Jon,
Eneba Team
I bought a key for battlefield 4 and it was already used. Then I get no response from customer service, you better buy somewhere else because Eneba is unreliable.
Hello.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Bought Minecraft from them, no wait whatsoever. The difference between two versions was displayed when buying the item, so no issues with that either. It's just a great and cheap place to get games!
Great site. Sorry to the others whom it has failed. I have spent 50 bucks on 200 dollars worth of games. Shadow of tomb raider, la noire, batman, brutal legend, RE 2 to name half. All worked.
Ignore the response from Amber J. – Eneba Rep, its all crap, no messages were received and they stole from me as explained in above review.
Steer clear of these scammers.
Hey there!
Thank you for bringing this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
We can relate to that while buying in a rush issues like these could occur due to lack of attention to details. However, considering the types of products we sell, we need to limit our refund policy at a certain point, in our case, that point is after the key is displayed. We needed to create this limitation because as soon as the key is displayed we have no way of knowing if it was activated or if it will be activated in the future. Our dedicated Customer Service team is always willing to help you sort it out, so we're afraid that if the first time they couldn't issue you with a refund for that order, nothing much could be done, although we're going to review your case in depth once more to see if there's a small chance to resolve it in your favor.
In order to locate your order and inquiry I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dell Cherry,
Customer Support
I was sure the key are from official distribution but this keys are from resellers and many of them are used. SCAM LIKE G2A.
Used keys and no money back, cos i didnt activate key immediately and reseller will activate your key after few days if you not activate and they tell you that You could activate cos the date is after Your purchase. SCAM!
Hello Henio,
All our keys come from European distributors of legitimate keys. Unlikely other pages that sell this type of product, not everyone can sell in our page. To sell with us, one would need to have a registered company with proved experience in the business. What this means is that the quality of our product is extremely high. Mistakes can still happen, from time to time, some products need to be retyped so a typo in one of the codes is a possibility. But these are very rare cases. And we will, of course, help out if you find one of these problems.
So, if you ever have a problem with one of the keys you got from our website, don't hesitate to contact our support team. We'll be more than happy to look into what may have happened.
Amber,
Customer Support
I bought Nier: Automata, got given a key that DOESN'T work. Its not redeemed, ITS NOT VALID! Tried contacting them through sending tickets, Discord and through Facebook messenger but no answer. Just want my refund back and don't bother buying from this company.
Hello Christian,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through here. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Fast order, reliable, and best price in the entire galaxy, 5 stars! The website seemed too good to be true but when I found positive reviews here and on Reddit I figured this site was legit.
So yeah its the title I bought a 6700 Apex Coins pack for 52€ (ORIGIN PC), the key didn't work and I'm not receiving a new key nor a refund apparently... -52€ I guess
Also, I believe my later attempts of replies got ignored.
Support in a nutshell
Eneba: "That's unlucky, go talk to EA".
Me: Alright so EA said, it's Eneba's fault.
Enable: WOW that's crazy go talk to EA again that will work, oh, and if that doesn't work we cant refund
Me: it didn't work, so can I somehow get a refund... like you see I bought the thing and it didn't work...
Hey Tomás!
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen and you end up with a faulty key, however our customer service team will gladly help you sort the issue out. As I understand you were able to redeem this key but haven't received Apex coins this is why our Customer Support team has requested you to contact EA. However, this case is not solved until you receive a refund or those coins so there might have been a miscommunication this is why I urge you to contact our Customer Support once again.
Since I wasn't able to locate your order or ticket from this review alone, I've also sent you a follow-up for this issue. Check your inbox and get back to us about it so we can solve this together!
Dustin White,
Customer Support
It's just that simple: I like this website. They are quick to react and I can always check if a game works in my region. And they do not take too much money out of my pocket, so all is great!
Great store. I love how you can get so many games for a very cheap price. After I discovered this site I doubt I'll ever buy games directly from service platforms like Origin or Steam.
I bought a pair of xbox gold codes, 12 month each.
Both used, contacted cuscare and get to take several screenshots for nothing.
I saw on internet they are used to scam
Dont recommend to buy,
Please dont buy here.
Yes i have created a ticket, as hundreds of people that have been scammed in eneba. The procediment is always the same, send toms of pictures of your xbx account, redemption of codes pictures, talk with xbx and send us the proof, and after that several days without an answer.
Give my money back.
I will go, until the end.
Hello Enrique,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Since you have already created a ticket regarding this issue, we will make sure to help you resolve this issue as soon as possible!
Jax Hendrix,
Customer Support
You provide lot's of infos for no refund at the end. This website is full of scammers, he sell WW key but it's ASIA, UK or TURKEY keys (First screen). And It's not the first time. I also buy monster energy supercross and I got another game (2nd screen).
Hey there,
Thanks for reaching out to us about your situation. Please be aware that Eneba does not hold any direct ties to the Steam platform, thus we do no publish, develop, nor sell any of the game keys for it, ourselves. We merely provide a platform for our sellers to offer what they have to sell to our customers. That being said, we're all human and each and every one of us can make mistakes. In some, rarer instances, there can be a mix-up on our seller's side and that's just when these issues can occur. Not to worry though, our trusty support team can gladly aid you in resolving this issue. If you have yet to reach out to them - please do so by making a help ticket or just reach out to one of our social media platforms and they'll help you get on the right track. Let's solve this together!
Sasha Ford
Eneba Team
Bought Borderlands 3 not long ago and it worked like a charm. Overall, I like "Eneba" for great prices, fast service and reduced risks when buying keys.
Title says it all. I've purchased many steam keys from this site and I've always received the codes nearly instantaneously. They're a lot cheaper than their competitors too. Highly recommended! I bought GOLD EDITION game code, activated on Ubisoft and received standard edition of this game, I opened case and asked for full refund, after 3 days, Eneba support person answered me on my email and full refund was issued by Eneba, so I can tell only that all is great, prices also affordable but need ask sellers before purchase, to avoid open cases and also seller mistake has been revealed so all ok, I advice this site/store. 4 stars - cause of they doesnt have a chance to check all sold keys on their website so cause of that we need to use REFUND option if something goes wrong but all works great as I checked all this support things, all legit and advice.
My account had been hacked and the company couldn't be anymore useless if they tried. Won't let me receive any sort of a refund. Over £80 lost and the company wasn't helpful or understanding. My details had also been used for another gaming company and I managed to receive a full refund so make sure you use Offgamers instead. MONEY GRABBING PEOPLE!
Hey there, Lauren,
The payment had to be verified by both your payment provider's security system, as well as ours. As both did not signal any issues with the transaction and they were verified successfully we are unable to refund for already used products. We are always here to help if you happen to contact the authorities and they require any information that would help their investigation!
Amber,
Customer Support
I bought 2 Playstation 12 month codes from Eneba. I was out of town and didn't enter them for a few weeks. When I entered them, only 1 worked. I showed proof of this and they keep saying I have to provide screen shots from within my Playstation of Transaction History. I do that and that's not enough. Now they want me to provide a date and time stamp of the activation. THE ACTIVATION DIDN'T WORK THEREFORE THERE ISN'T ANY ENTRY FOR IT IN MY HISTORY. This is not only proof that the code didn't activate to my account but even PSN Customer Service confirmed. Is this part of the scam to ask customers to provide something you know they can't? I spent more time arguing over this code than it would have cost me in time just to pay full price! Waste of time!
Hello Mike,
Please understand, this is a standard process, you have to go through, in order for us to get all the details and to be able to confirm the issue and offer solutions. The reason, why we ask for activation date, even if we can see, that it was not activated on the account that you show is because it could have easily been activated on any other account. In this case, all you have to do is contact PSN and ask for when the particular key was activated, you don't need to know, who's account it was, all we need is just a date and time in this case.
Amber,
Customer Support
Sometimes you get a used key like me or any one else i created a ticket and contacted them and now i am waiting at this moment hope they give me the key fast
Hello dndon s,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Trustpilot. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Faren,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team