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M S.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Hobbies & Interests

Member since May 2021

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Review Distribution

1 Review by M

5/9/21

I bought 2 codes, 1 didn't work and they other was bought on he wrong format, neither were used, basically told me tough $#*! and the i had some clown named Ben Rogers come along and try to speak down to me like i was a child or his student. Stay away from these scammers.

Tip for consumers:
Steer clear of these robbers.!

Value
Shipping
Returns
Quality
amberj134
Amber J. – Eneba Rep

Hey there!

Thank you for bringing this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
We can relate to that while buying in a rush issues like these could occur due to lack of attention to details. However, considering the types of products we sell, we need to limit our refund policy at a certain point, in our case, that point is after the key is displayed. We needed to create this limitation because as soon as the key is displayed we have no way of knowing if it was activated or if it will be activated in the future. Our dedicated Customer Service team is always willing to help you sort it out, so we're afraid that if the first time they couldn't issue you with a refund for that order, nothing much could be done, although we're going to review your case in depth once more to see if there's a small chance to resolve it in your favor.

In order to locate your order and inquiry I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.

Dell Cherry,
Customer Support

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