Joy Buy

This company is awful. The items posted on Walmart.com are not the same items/size that you actually receive. Deceptive and do not issue refunds

Ordered a bracelet watch from here and what I got was a small bag of white beads or something I have no idea what they are.

I ordered product thru Walmart. Item was NEVER DELIVERED. After numerous emails to Joybuy, a JD.com company, there was NO RESOLUTION. I would get an email stating they were working on it and would get back with me, then a few days later they would send another email that the case was being closed due to lack of contact. After two months of trying to deal with Joybuy, I escalated the issue up the chain with Walmart and they graciously issued a refund and were very apologetic for the lack of service from Joybuy. I will NEVER order from JD.com or Joybuy again and I am on a mission is to post the information everywhere I can.

The product was junk and customer service is worse! Automated emails are not customer service? Do not buy from this company ever!

Xtras gifts from December 6 2022... an alert that items is Late for the delivery...schedule on Xmas day which we didn't receive.

I ordered a cell phone two weeks ago, The listing said shipping will be conducted with 7 days, it's been two weeks now and no news. Contacted seller 6 times, no response. Sent email to JD.Com customer service 4 times, no response, 5th time they said please contact seller when I already told them that he's not responding to me at all. After that no feedback since. I am not sure if my item will ever ship (maybe a dodgy seller) but atleast jd.com should have done something about it. Never again.

Edit: Finally my phone has shipped, however I never received any useful correspondence from seller or JD.

Horible service avoid them at any cost, i asked for a cancelation of my order, 3 days later and no paypal refund they seem to forget to refund the money i email them back to get this reply
Dear valued customer,

Thank you for shopping at http://en.jd.com

(Regarding your recent order *******381, the refund will go back to your bank card which is linked with Paypal directly.

The refund period for debit cards is 3-5 working days and for credit cards is 10-30 days. Please be patient and feel free to check your account.

Please feel free to check it in your bank account. If there is any problem with it, a contact with your local bank will do some good.

We appreciate the opportunity to provide you with our highest quality of service.
If you have any further inquiries, please do not hesitate to contact us.

Sincerely,
Lareina
Customer Service Team) Really? When you cancel an order via paypal you just refund the paypal of the order, no 5 days or more.
Just avoid them at any cost i am gonna go via paypal.

This is the worst online retailer available, feedback cant be given to sellers, products dont get shipped, will never use their service again.