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Emporium.com Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over delayed deliveries, incorrect items, and inadequate customer service. Many reviews highlight a lack of responsiveness, with customers struggling to obtain refunds or support after issues arise. While a few positive experiences mention timely shipping and product satisfaction, these are overshadowed by widespread complaints of unethical practices and perceived scams. Overall, the feedback indicates a significant need for improvement in customer service and fulfillment processes to restore trust and enhance customer satisfaction.
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My name is Jay Menke. My wife Ashley Menke went through emporium.com and has experienced the same exact issues and problems an BS.
So I would lIke to get some people together and we are going to start a class action lawsuit against Emporium.com to retrieve any monies owed to you and to people who have gone through them and have had money taken from there banks and no product delivered. No refunds given. It is time for this company to get exactly what they deserve and be treated the way they have treated people. They are cons, scams, liers ( horrible)...
My phone number Is *******809. If you have been a victim of emporium.coM you call me or text me and we will get this handled and make sure you get justice. This isn't a scam or BS like Emporium.com. It is JUSTICE!
JAY MENKE
I ordered a dishwasher on the 12/1/2016. No confirmation email, no money was taken, no nothing. 12/8 first attempt to cancel over the phone "should receive confirmation email in 24 hours"... did it again on 12/11, no email. I have tried other calls, the billing phone number, emailing customer service, no cancellation. They have since taken money from me on 12/22, sent me an apology email about delay in shipping, sent me a welcome email with an email to let me cancel, which failed... still no dishwasher, still no cancellation. Might have to cancel my bank account just to keep these thieves from taking anything else. WORST... EXPERIENCE... EVER! Stay away!
Dear Michelle,
We received your complaint and reviewed your concerns. I have sent you a private message on this site to gather more details so I can look into this matter and provide you an update on your cancellation request and refund. I want to apologize that you did not receive the merchandise you ordered and that you’ve been unable to get an update regarding your account. I would like to get this matter resolved for you as quickly as possible and provide you the details regarding your account. I look forward to working with you directly to get this matter resolved.
Thank you,
Emporium Customer Care
I placed my order on 11/14/16 they took my down payment 11/16/16. Today is 12/20/16 and they say my order is still sitting in a warehouse waiting to be shipped but that probably wouldn't happen before 12/28/16. I have spoken with 3 customer service reps and one supervisor. No one has any answers and will forward to anther department which obviously doesn't respond based on the number of times my complaint has been forwarded. I cancelled the order but they tried to take my first months payment. Luckily this time my bank stopped it from going through.
Dear Kimberly,
We received your complaint and reviewed your concerns. I have sent you a private message on this site to gather more details so I can look into this matter and provide you an update on your cancellation request and refund. I want to apologize that you've been unable to get the assistance you needed when contacting us and that no one was able to give you an update. I would like to get this matter resolved for you as quickly as possible and provide you the details regarding your account. I look forward to working with you directly to get this matter resolved.
Thank you,
Emporium Customer Care
I ordered on 11/16/2016 for Christmas and been calling and they say it has been shipped well still didn't get it so called today and they said it was not in stock that I am not getting it and I can't order again for 90 days it is not my fault that it is not in stock at first they said that it was shipped so how can they now say it is not in stock this is a bad sight please don't even waist your time and money they took my down payment and said they are going to sand my money in the mail and they will not take anything out of my account if they do I will get in touch with my lawyer and try to put a stop to them doing this to other people so just be aware of them now I don't have the Christmas present that I thought I would have and it is so close to Christmas go with finger hut they stand by what they say
Dear Billie,
We received your complaint and reviewed your concern. We have sent you a private message to gather more details from you so we can look into this matter and provide you an update on refund. We apologize that you did not receive your order or did not receive timely updates regarding the status and that this impacted your Christmas. We would love the opportunity to work with you on this and change this experience around for you.
Thank you,
Emporium Customer Care
Still waiting on my order, its been over 3 weeks, customer service sais its in the warehouse waiting to ship. The have been telling me that for two weeks. Doubt I'm getting my stuff on time for Christmas. I'm pissed
Dear Richard,
I received your complaint and reviewed your concern. Thank you for providing us this feedback as this will allow us to better address the problem as well as make internal improvements on shipping timeframes. I have sent you a private message to gather more details from you so we can look into this matter and provide you an update on your order status. I would like to get this matter resolved for you as quickly as possible and provide you details regarding your account. I look forward to working with you directly.
Thank you,
Emporium Customer Care
Terrible Customer service. You get the same reply every time you call. "I'll forward your info" and won't let you speak to a supervisor. It takes over 2 weeks just to process your order. I'm paying off right away.
Dear JoAnne,
I received your complaint and reviewed your concern. Thank you for providing us this feedback as this will allow us to better address the problem as well as make internal improvements on shipping timeframes as well as the quality of service that our Customer Service Agents are providing to all of our customers. I have sent you a private message to gather more details from you so we can look into this matter and address your concerns immediately. I would like to get this matter resolved for you as quickly as possible and provide you details regarding your account. I look forward to working with you directly.
Thank you,
Emporium Customer Care
I ordered a gps then cancelled same day they took money from my account and then again a month later still trying to get my money back, never did get gps be cautious when ordering from them
Dear Judith,
I received your complaint and reviewed your concern. Thank you for providing us this feedback as this will allow us to better address the problem as well as make internal improvements on our cancellation process and refund timeframes. I have sent you a private message to gather more details from you so we can look into this matter and address your concerns immediately. I would like to get this matter resolved for you as quickly as possible and provide you details regarding your account. I look forward to working with you directly.
Thank you,
Emporium Customer Care
People with "not so good-to-bad" credit stay FAR way from this website. They say they can help you rebuild your credit and that you have access to over 100,000 so called "high end" products......DO NOT BELIEVE ANY OF IT!!! Read ALL the fine print (small letters at the bottom of the pages and "hidden links" that lead you to their REAL point in "helping" poor bad credit saps like us. PLEASE, if you don't believe me then Google the company (who by the way had another name for their business a few years back and had to close that company because people like you and I started finding out about all the hidden fees, shady contracts, and reports of people ending up in court over bills there was no way they could pay, enforced by the DEBT COLLECTORS WHO ARE THE REAL PUPPETMASTERS PULLING OUR STRINGS! No lies here guys/gals, look into it for yourselves before you give them your Social Security numbers and bank account numbers (which they will INSIST you hand over, along with your banks routing number, before you can even spend a "pre approved" dime. Please be careful and DOZ the research before it's too late!!
Sincerely,
A fellow consumer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. And Mrs. Menke,
I have received your complaint and reviewed your concerns. I was able to locate your account based off the information you provided and would like to discuss this matter with you directly. I have sent a private message to you on this site and have emailed you directly to the email address we have on file for Mrs. Menke. I would love the opportunity to be able to discuss your concerns and address the issues you’ve have had with Emporium and determine a solution. I look forward to speaking with you and working to resolve this matter.
Thank you,
Emporium Customer Care