ElevateStylesReviews 1,808

I had items in my cart and decided to register on the site. After entering my information, I was prompted to confirm my email address by responding to an email they sent to me. Once I hit confirmed, I received a order confirmation for an item I did not even have in my cart. I was charged for it and told it was being shipped.

I had not entered any billing information on the site. Still unsure if the send and bill you bc I do not see the transaction in my bank/payment accounts, but the receipt payment status is "paid".

I reached out by email, (text & phone) and provided the order number that was on my receipt ONLY TO BE TOLD THAT IS NOT A VALIED NUMBER FOR THEM.

You can find similar products on other sites --- use them avoid this company

I placed an order on May 25 and I have yet to receive a tracking number. I contacted the seller on May 31 to check on the status of my order the seller responded with " We shipped today". I then responded with may I have a tracking number in which the seller never responded and refuses to give me one. The seller uses this app called route and the app requires access to your personal email which also contains your personal information. Upon reading the reviews about route I did not feel comfortable downloading this app which will have access to all of my personal information just to obtain a tracking number. If I place an order with you once my order has shipped you should be emailing me a tracking number. When I reached out to you and you informed me today that you would be shipping my items today why are you not able to give me a tracking number? I have ordered with elevate styles for years and have spent tons of money with this company. Not only will I be leaving this review but I will also be doing a tutorial as I am a well-known YouTuber and will be letting other well-known Youtubers know to not do business with elevate styles and to not promote anything or any product with their company as they do not know how to treat their customers. It's really not very difficult to respond. If you want to be successful than just learn how to be decent and how to treat people instead of being a jerk.

Horrible customer service! I sent a photo of the exact wig and colour, from their website, and confirmed the proper colour name BEFORE ordering. The wig I was sent was NOT the same colour. They responded once saying I should have purchased their SEEL insurance but I didn't because I was sure to have confirmation from the company of the colour name to order... I didn't not select the wrong name, THEY SENT ME A TOTALLY DIFFERENT COLOUR and now, will not even respond to my emails. I have sent them a photo of what they have advertised, versus what I received and wish I could share that here... it's not even close to what I ordered! I am so disappointed!

I ordered four packs of 3C hair and they sent 4C instead. I've emailed them twice, texted once, and called a bunch of times and they have yet to respond. DO NOT BUY ANYTHING FROM HERE! I'm going to inform the BBB about this company and start a blog about it. They need to stop ripping people off.

Great customer service, fast shipping and great products i would absolutely recommend this site 10/10. I'm not an employee nor do I have any affiliation with this company. I have been a long time customer and I've never had an issue and if I did it was immediately resolved.

Fortunately, I have had all positive experiences with ElevateStyles. They ship fast, and keep up with the latest wig trends. My only con is that they sell out quickly, and sometimes take a long time to restock even pre-pandemic. Other than that, I love them. I have never had any issues with them unlike other competing companies.

I have been trying to get in touch with someone from the company for a couple of weeks about a refund due to non-delivery. The non-delivery is not the companys fault, but the handling of the situation after the fact is. I got in touch with someone and he said they would handle the situation and issue a refund, but have since not heard from anyone. I have sent a couple of emails and called a dozen of times and have yet to have anyone return a call or email. I do realize that we have now rolled into another holiday, but I've been calling and trying to get this situation handled since after Thanksgiving. I paid an extra Shipping and handling cost of $54.91 To make sure I would get my package before a trip I was to take, and had to make other arrangements due to the fact that I didn't get the hair I ordered. I find that the handling of the situation is absurd and tried not to give a review until I was quite sure that my situation was being handled. Well my situation is not being handled and I ordered this hair before Thanksgiving and we are now four days before Christmas. Needless to say, that I do not recommend this company. And it is simply due to their lack of customer service and caring.

I notice my review was not posted on their site, an immediate red flag. Although the email will not allow me to select a star rating, it's 1.The wig I received was matted, and of poor quality. However, Elevate Styles requires the consumer pay restocking fee and postage to return a poor quality product.

I called their customer service line twice. No one answered either time. I left a message both times and as of yet have never received a phone call. The return window closed and now I'm the owner of a poor quality product not fit to wear.

I do not purchase wigs for fun. I have alopecia and the lack of service, insensitivity, and return policy regarding even poor quality products severs my relationship with this company and I would not recommend this company to anyone. I am also forwarding this review to the National Alopecia Areata Foundation and thousands of members. Please keep the 10% off coupon for writing a review.

I want to be very clear about this company's response to my review. The item they sent me was defective again and they ignored message about this while replying to this review. I NEVER got a refund.
I've had issues with previous orders, when they send you something defective you don't get a refund if it was taken out of the packaging... likely to be resold. This time I ordered a hair trimmer, it doesn't work and they ignore my emails about an exchange. It's bad enough I have to wait so long for my order be processed and wait weeks to received my parcel. This is unprofessional, you don't take people's money and ignore them when the items you sent are defective.