Vee G.

Order #1 - one item missing the other is cheap quality, not what I expected. Order #2 - Oversized, the large is like an XXL one of the dresses has stitching issues stitching issues and neither dress looked like the pictures, it had puffy clownish looking sleeves. I emailed and kept getting unrelated automated messages, eventually a rep replied asking for pictures but blocked me from replying. The company's return policy, doesn't refund return shipping cost and there's no customer service. I'm shocked and will never buy from Sirens or Urban planet online.

The first order is missing an item, the remaining item is poor quality. Second order the dresses are the right color but wring style, these have big puffy sleeves like a 1800's outfit and the one of the dresses has obvious stitched and sewing mistakes, it shouldn't have been sold. The large fits more like an XXL. They require you to pay for return shipping and don't refund that cost. They also only reply with automated messages, no customer service. Don; t buy from Sirens/Urban Planet online.

Since updating my card payment information with a new card, every purchase is first accepted and later I get an email saying the payment didn't go through. Each time I have to contact customer service and they say it's my bank/insufficient funds... Eventually Amazon fixes the error in their system and my payment goes through. Last time they argued and wouldn't check so nothing was done. I've since been blocked on the chat had to call in and speak to an annoying person that kept speaking over me saying okay and pretty much didn't do sh*t. She says my last transaction was approved but me on hold and repeated the same thing with a back handed tone. You could practically hear the eye roll. The payment will be rejected again and I'll go through over an hour off chatting with them until they update my payment information in their system.

I want to be very clear about this company's response to my review. The item they sent me was defective again and they ignored message about this while replying to this review. I NEVER got a refund.
I've had issues with previous orders, when they send you something defective you don't get a refund if it was taken out of the packaging... likely to be resold. This time I ordered a hair trimmer, it doesn't work and they ignore my emails about an exchange. It's bad enough I have to wait so long for my order be processed and wait weeks to received my parcel. This is unprofessional, you don't take people's money and ignore them when the items you sent are defective.

Both lace fronts I ordered looked like low quality garbage, nothing like expected, the turban I received has a bunch of HAIRS stuck in it, it was repackaged and sent to me. I also ordered a foundation stick in fair, they sent me "medium" but placed a cheap sticker label that says "fair" on top of the word "medium" (which is still visible)They have no respect for clients. I spent over $200 and paid ridiculous shipping fees to Canada, no refund. These people love want our money yet have zero regard for us.