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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
GB
1 review
0 helpful votes
Follow Katy R.
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Robbed me blind
March 20, 2023

I don't usually fall for stuff, but I managed to sign up for a year accidentally and after a few weeks realised noone was on there near me of interest and wanted to leave but couldn't get out of year contract. What a pile of s***

Date of experience: March 20, 2023
GB
2 reviews
2 helpful votes
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If you want a dating site that you cant see photos before joining, spend money on to find there is absolutely no one suitable for you, have a very unhelpful customer service tell you to expand your search critea outside what you want and to be locked in no matter how pitiful their service is, then join e harmony.

Date of experience: March 16, 2023
Pennsylvania
1 review
0 helpful votes
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They lie to you
March 16, 2023

I had called to cancel the service and to make sure I would not be billed further. The customer service rep just kept saying no problem, that I would not be charged again. Well guess what...a month later they did charge me. The company is next to impossible to reach on the phone, and then they remind you that you signed for a year membership (I don't believe I had a choice in the matter.) I don't wish to post my charges from my credit card statement, but my experience is real. Stay away from them.

Date of experience: March 16, 2023
Massachusetts
1 review
0 helpful votes
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I was charged for a year of eHarmony when I only signed up for 3 months. I tried to contact them, but was only able to use email. They responded (only through email) and it took a long time for a response. They would not reimburse me, even though they could see that I wasn't even using the site. They finally emailed me that I could give the year subscription to a friend or family member, as I explained that I didn't want a year, but that was a lie. I tried to give it to my mom and they locked my account. Don't trust them!

Date of experience: March 16, 2023
Massachusetts
1 review
0 helpful votes
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Horrible
March 14, 2023

Their pricing was misleading, tried to cancel my subscription within two minutes of signing up, after complaining about how horrible they are they shut my account down with a year left and not refunding my money. Horrible site.

Date of experience: March 14, 2023
GB
1 review
3 helpful votes
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No respond from my matches
March 13, 2023

No respond from any of my matches In first week,I just had refund about 50% of amount.Im not recommend eHarmony website to anyone,In my opinion other
Dating services are a lot better. Also in Eharmony you can view only your matches,you can't see anyone else.

Date of experience: March 13, 2023
Arizona
1 review
1 helpful vote
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Member for over a year. Not one woman was interested in me near or far away. Save your money go somewhere close to home but not eharmony.

Date of experience: March 11, 2023
Cyprus
12 reviews
0 helpful votes
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EHarmony is unique
March 11, 2023

EHarmony is unique in that it allows you to put yourself out there and see who might be interested in you. This approach allows you to meet people that are compatible with your interests and personality traits. This makes eHarmony one of the best online dating sites for finding a life partner, because it helps you meet people who are on the same page as you are.

Date of experience: March 9, 2023
Cyprus
11 reviews
1 helpful vote
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EHarmony is one of the most popular dating sites for singles. It's also one of the best sites for meeting your life partner. The site has a large database of single men and women, so you can find the right person if you're looking for someone to spend the rest of your life with.

Date of experience: March 9, 2023
California
2 reviews
0 helpful votes
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Terrible
March 6, 2023

They are very sneaky about their charges. They absolutely refuse to refund you, even though there are very few matches in my area. I had to dispute the charges with my bank. Left negative reviews on BBB, sitejabber, everywhere.

Date of experience: March 6, 2023
Ohio
1 review
0 helpful votes
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This is a very big scam nothing happened when I joined. Tried to cancel all numbers busy couldn't talk to anybody very high price no results and still attempting to charge me had to cancel credit card

Date of experience: March 6, 2023
Texas
1 review
3 helpful votes
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VERY (VERY!) disappointing
March 5, 2023

So many "profiles" that are not active. They are not able to respond, or message. Completely deceiving and terribly disappointing. Very much a waste of money. Going back to Match and Bumble!

Date of experience: March 5, 2023
Georgia
1 review
0 helpful votes
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Eharmony will auto renew your subscription at full price, even though you cancel your membership. I signed up for a one year subscription, and paid $119.70 for four months. Once the four payments were done, I went into my profile, CANCELLED my membership and removed my auto draft information. I stopped using Eharmony about seven months in, double checked my profile was hidden and that my subscription was cancelled. I was not looking for any refund.

And the end of November (after my subscription was over), I get an email that I owe them money for the upcoming year. There was no expiration of my current subscription sent, there was no email saying they would auto renew. Now, they are sending me to collection for the money even though I know I cancelled and verified it. Why would I remove my auto draft option. Because I read about their tactics and yet it was still not enough. DO NOT USE EHARMONY and if you do, provide them with fake personal information if possible. They will auto bill you no matter what you do or how many times you cancel. I had to give at least one start, but these slimy bastards don't deserve it.

Date of experience: March 4, 2023
Canada
4 reviews
0 helpful votes
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I have been using eHarmony for about 2 years now and I am really happy with my results. The site is easy to use, you can meet men from all over the world.

I met a guy from Russia and we have been together for a little over a year now. We love each other very much and we are very happy with our relationship.

Date of experience: March 3, 2023
Canada
3 reviews
1 helpful vote
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It's a great way to meet people who share your interests, regardless of whether they're from another country or not. You can either go out on your own or join one of their groups where you meet other singles nearby who share similar interests as well!

Date of experience: March 3, 2023
Wisconsin
1 review
4 helpful votes
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Terrible matches, nothing in common, wrong area, and rude customer service. They didn't care at all that I was dissatisfied and didn't even try to understand my complaints. No refunds. No early cancels. They will be charging me for 11 more months.

Date of experience: March 3, 2023
NL
8 reviews
3 helpful votes
Follow Cemile M.
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A fairly well-known online dating service is eHarmony. One of the best online dating services in the world, eHarmony has over 2 million subscribers. Since launching their "Get Married" campaign in 2000, it has urged people to get married. Everyone can use the site's free trials to check it out and see if they like it before committing to a membership plan.

Date of experience: March 2, 2023
Australia
1 review
9 helpful votes
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Scam site! Avoid!
March 2, 2023

Would give 0 stars if I could. Scammers set you up with auto renewal as default, take a year's subscription without permission and won't pay back upon noticing. It's not like I waited a month to request it, just a few days. Haven't used their service. Any other business would just refund no problem. Greed!

Date of experience: March 2, 2023
South Carolina
3 reviews
12 helpful votes
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Fraud, and nothing else!
March 2, 2023

The profiles on eHarmony are not active or are created by eHarmony as fake accounts to have profiles to show... One out of 30 may actually communicate. This site is nothing but a FRAUD!

Date of experience: March 2, 2023
GB
3 reviews
0 helpful votes
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Scam!
February 25, 2023

I joined the premim platform, thinking they would take money out mo thly, so if i did not like it, i cna cancel within 14 days. They took the whole years money, so i cancelled the following day, so basically i was on there for 1 day. The then refunded but kept £65! FOR ONE DAYS MEMBERSHIP!

Date of experience: February 25, 2023

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109