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eHarmonyReviews 1,177

1.2
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eHarmony Reviews Summary

The overall reputation of the company is significantly marred by customer dissatisfaction, primarily due to perceived deceptive practices regarding refunds and subscription management. Many users express frustration over the lack of suitable matches and the prevalence of fake profiles, leading to a sense of wasted time and money. Customers frequently highlight inadequate customer service, with limited access to support and automated responses exacerbating their concerns. While a few users mention positive experiences, the overwhelming sentiment suggests a need for improved transparency, better quality control of profiles, and a more responsive customer service approach.

This summary is generated by AI, based on text from customer reviews

service
364
value
375
quality
365
This company does not typically respond to reviews
Oregon
2 reviews
0 helpful votes
Follow Keith S.
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If you use PayPal to pay for your membership, it will not let you review the order before you place it. It just places it when you click review order. This is something that PayPal allows and should not. It is an unauthorized transaction and I'm suing PayPal over there disregard for the law.

Date of experience: April 21, 2023
Canada
1 review
0 helpful votes
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Crooks.
April 20, 2023

Just want to rob people looking for a bit of happiness, you go through a stupid amount of questions so they can end with a ridiculous price for you t o pay to carry on. Complete scam.

Date of experience: April 20, 2023
Texas
2 reviews
0 helpful votes
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They were running a special to sign up for 30 days and if you didnt like cancel account which I did 2 days after I had signed on, they billed me $114.00 and I did not even use, they are a ripoff date site no matter what their hype says. Total scammers.

Date of experience: April 20, 2023
Texas
1 review
0 helpful votes
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I had a match that showed in my town. Then when I paid it changed to <60 miles away. Mind you my setting are set to less than 30 miles away. This website just wants your money no matter what they have to do to get it. Don't fall for it.

Date of experience: April 19, 2023
Canada
3 reviews
4 helpful votes
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I tried a 6 month account. I closed the "renewal" 2 x both with email confirmation. The corrupt company went and charged my credit card for a FULL YEAR AT FULL PRICE without my approval. Now it is with the Visa fraud department.

Date of experience: April 18, 2023
Australia
1 review
0 helpful votes
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People please don't subscribe with eharmony, my account was canceled by them but they have been taking out monthly fees and now I can't even get back into my account to cancel subscription.
There are so many bad reviews from people that everyone needs to read before signing up.
Most profiles are fake on here and if you complain they will block your account but still keep deducting fees from your bank account and you won't be able to get back in to stop them scamming you.

Date of experience: April 17, 2023
Florida
6 reviews
5 helpful votes
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The title says it all you disgusting creatures know exactly what you are doing absolutely demented! God will judge you don't forget that.

Date of experience: April 13, 2023
Texas
1 review
0 helpful votes
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You pay good money to join this site, and it's full of scammers taking advantage of lonely people, and then asking you for money. They won't let you cancel your membership, you have to pay the balance, regardless, even your unhappy with the service. Which i'm sure many people are from all the complaints. Once you block that user, surprise, surprise, that profile has been deleted, and then e-harmony tells you they screen their members. Understand there are scammers out there, but when you're 5 for 5 in 4 months, and you say " hmmm" and they should let you terminate the membership

Date of experience: April 12, 2023
Idaho
1 review
3 helpful votes
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Hustle scam. Ripoff
April 12, 2023

They say you get unlimited matches and messaging in the basic plan but it's a lie. You get one message then it asks you to upgrade to premium for 250$ you can't try it out see if it's worth it because everything is blocked or restricted to get you to pay more. So sick of companies doing this scaling every last dollar. You get a match and send one message md that's it. Now you have to pay for 3 months in order to message them or you end up ghosting them cuz of the app

Date of experience: April 12, 2023
Florida
1 review
0 helpful votes
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Joined on 4th if April. I was in contact with another profile. Upon messaging back and forth. He was then blocked by E-harmony stating a fake profile that he made references that were inappropriate. I honestly don't know what happened, and why he was blocked. I'm totally unhappy about this situation and want a refund from any further payments. They've locked me into their service and won't refund my money. I did, however, cancel the automatic renewal. I do not trust this site. My credit card from Merrick Bank was used and charged $40.39 this month and will be charged $40.39 per month until October 2023. Anyone looking to use their services, walk away.

Date of experience: April 10, 2023
Pennsylvania
4 reviews
10 helpful votes
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I tried eHarmony a few months ago. After spending nearly an hour, taking their stupid tests and answering their dumb $#*! questions, they said I had 5 matches. However, the closest match was over 50 miles away.! The furthest was in another state.Really.!? What good is that.? They blur out photos of people who are interested in you, so you'll subscribe. They're alot more expensive than these other Scam sites. Ask yourself this, before getting a membership at this mess, "Wouldn't my money be better spent at something that's tangible, like groceries, gasoline or rent"...? Forget these thieves, you'll get nothing for your hard earn cash.!

Date of experience: April 3, 2023
Washington
2 reviews
7 helpful votes
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Use okcupid instead
March 31, 2023

My Ex suggested I try eHarmony. I did, and they said they couldn't match me (which my ex thought was hilarious). So I tried OKcupid... and ended up meeting my wife on it. I'm pretty sure eHarmony charges a lot of $. OKcupid is free, so there's nothing to lose trying it.

Date of experience: March 31, 2023
Canada
1 review
0 helpful votes
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This site is pathetic. It has many you Asian women who scam clients by moving you to a telegram site and then try to scam you into making big investments in the stock exchanges

Date of experience: March 30, 2023
Oregon
1 review
0 helpful votes
Follow A N.
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Thieves
March 29, 2023

Terrible site, terrible matches and I live in a very populated city. After signing up for a free trial, i immediately tried to cancel and it was impossible. I canceled my credit card as I was understandably livid and they sent me to collections. I have near perfect credit. They are thieves and con artists.

Do not give them your information. They will find a way to steal from you.

Date of experience: March 29, 2023
New York
1 review
0 helpful votes
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Eharmony Is A Fraud
March 29, 2023

More fake profiles than real. A complete waste of money. No better than tinder but at least everybody knows tinder is a joke. Try Hinge for free - much better than paying for a subscription on eharmony.

Date of experience: March 29, 2023
Texas
1 review
0 helpful votes
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EHarmony Scam Exposed
March 28, 2023

Here's how they got me.

1. Apparently, I signed up with them. I don't recall doing it, but they claim that I did.
2. Apparently, they get people in at a low rate and then, set you up to automatically ding your credit card in a year. 'Auto Renew'. You don't choose it. EHarmony does it (you don't know that they set you up to auto-renew).
3. A year rolls around and suddenly they hit your credit card for over $500. They have a no refunds policy.
4. They don't send you any follow-ups after you sign up. You don't get follow-ups for matches. You don't hear from them again until the next time they ding your credit card. (For example, GoDaddy tells me that they are about to charge my credit card several days before they do it. They don't want it to be a surprise even though it's only $12.95. EHarmony wants to grab your money and so they tell you nothing. They just grab your money. $500. It is at best unethical and immoral even if it's not against the law. You are prepaying thus they haven't earned a dime of your money. And there are no refunds with eHarmony.) They never even sent a receipt. It just showed up on my bank statement.

EHarmony is unethical, dishonest scammers. They were started by a 'Christian' who claims to be a theologian. He taught at Pepperdine.

If I can deter anyone from signing up with them and save you from being the prey of their scam then it's worth it. I never used their 'service' and I told them to cancel whatever 'profile' they had on me. They said they would not refund my money and that I was basically stuck. They force me to pay for a service I don't want, have never used, and will never use. Don't fall into their net. They will steal your money!

Date of experience: March 28, 2023
Tennessee
1 review
0 helpful votes
Follow James C.
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This site is a rip off.
Highly recommend staying AWAY from this site
Same people kept showing up for months, even after i has "deleted" them.
Their plans are unclear abwhat you are being charged, only to find out you are being charged $300+ for a year when you thought you was signing up for 1 month.
Customer service is the worst amd they do not care one bit about the customer.
This site is nothing but a SCAM and needs to be investigated!
Stay clear! There are WAY better places to meet someone

Date of experience: March 28, 2023
Texas
1 review
0 helpful votes
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SCAM
March 28, 2023

I created a profile and change my mind the next day. Per their lease agreement I have the right to cancel within 3 business days. I sent in an email requesting to cancel and they responded two days later stating they will not allow me to cancel and I will continue to be charged. Their site is buggy and there is not a lot of active users on it.

Date of experience: March 28, 2023
Colorado
2 reviews
0 helpful votes
Follow Kathy Z.
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Do not give them your credit card information. They will never allow you to cancel and have no customer service. There is no email for customer service and no phone number.

Date of experience: March 27, 2023
New York
1 review
0 helpful votes
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Scam and not working at all
March 20, 2023

I didn't agree with renewing membership so when they charged me, I contacted them to cancel it they refused and say i have to pay no matter what. I didn't use any of the services and they still put me on scam call and dept collector and threatened me with calls and mails.

Date of experience: March 20, 2023

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.


eharmony.com
Founded in 2000
Los Angeles, California, United States
+109