SOUQ.com

The idea of an online market app is not an original one, so this one does its job just okay as well, it's fully functional and intuitive. We deal with the app and think we are fine, but because it's a platform for all sorts of local sellers majority of which in the Arab Gulf have pretty low standards, Souq.com has little to no influence over how businesses handle us customers. The customer service communication is rather swift, but not very helpful or effective. I have an impression they live in their own universe. They have no control over the shipment or delivery times advertised on their website, they can't guarantee product quality nor facilitate proper communication between the seller and the customer. There is no possibility of a direct contact with the seller unless you file a complaint. After sale support is a drama. I find it hard to rate this business/app - hence, 1 star.

Put order online for car charger, received sms of its shipping and I can pay by credit card. Courier came have no machine, said ok will send my colleague with machine.He went and I kept calling souq they said he will come sure. 3 days later the courier returned back the order and cancelled it while I keep calling they both say sorry but no one knows who cancelled the order and why and how? No one solved my problem and I was in tight time travelling, went to Jumbo found the original charger even with less price.It is better not to buy from them as you may get hypertension or heart attack from their careless actions.

Everything I bought from souq.com so far has been great. I feel though they r struggling to put in order their logistics. Have ordered 4 items yesterday and had received notification for delivery today. When the courier came, he only brought one out of four items. If they bring them one by one, for me this translates into overall longer waiting time, when I'm unable to leave my house and finish other important work, multiple times I need to tip the courier, as well as spending time writing this review, hoping this will improve. Would be more than glad to wait for a couple of days more to get it all delivered at once, rather then sitting at home waiting for multiple deliveries. Shall this be sorted in more intelligent way, it would have been a great customer experience!

Fake products, cheap $#*!e, belligerent sellers, huge bunch of condescending arseholes.

Paid good money for a new, supposedly decent graphics card and ended up with bios-flashed fake turd. The card died a few days later before I even had the chance to return it and now I have a dead turd.

Return policy insists on Souq credit rather than actual money back for my form of payment... no thanks keep your goddamn credit, I'm not having anything to do with this ridiculously poor excuse for an online shopping $#*!e.

I can't imagine anywhere worse to buy from than souq.com. I thought that it was just in Egypt but I was shocked with the same experience even in UAE. Sellers are allowed to sell products that are already out of stock, also no real time inventory tracking which results in order not being delivered.

Worst customer experience and satisfaction ever, at this rate they will be out of business soon. Cheap commerce software with 0 advanced planning and optimization and of course no transportation management or at least it feels this way.

Placed order 30/6/2018 and till now I am waiting the delivery item.
I sent them many emails without any real response from them. Always they said "we check the details and will contact you soon". I don't know when this "soon" will arrive its destination.
In addition delivery man lies about the time he contacts the customer in the tracking page information. He registered fake time to convince he is doing his job perfectly.
I advise not to deal with such company even if amazon is the owner nowadays.

Bought 2 products on souq that arrived USED, only partially functioning, and a different brand than specified in the listing.

Not the first time this has happened with souq. I once ordered a grill that arrived USED and with charred meat on it. The response of souq? We asked to return it and get our money back, they sent someone 2 weeks later! After many phone calls.

Save yourself the peace of mind and just go to the store and buy this stuff yourself. An actual souq customer service person advised me to "open all boxes before paying for them"... which to me says they KNOW they have an issue with quality control.

In the past we use to visit local street corners and get fooled by local sellers with counterfeit product due to lack of product knowledge,
Now souq.com has just taken all these sellers and created an online platform where they can sell these counterfeit and fake products and deliver it at our doorstep "including a delivery fee".
I don't blame souq.com he's just a street smart business man with a high school degree who played you all graduates holding degrees.

Wrong product delivered, the ordered which i had placed was not the same as i received, i wrote n number of mails to souq customer but every time i got a reply saying that they are sorry to hear and will get your query resolved... when i asked for a refund or exchange these people say thats not the policy... SERIOUSLY!
Neither i got the phone exchanged nor i got my refund...

Advice to all - Do not purchase things from Souq (#####)