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From the business
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews Summary
The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.
This summary is generated by AI, based on text from customer reviews
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Plants left out in the cold when delivered and were frozen when recipient found them. Would suggest a phone message or slip left in mailbox to let recipient know they were there. If you think sender is responsible for checking then advise that when order is placed. Extremely disappointed and expensive experience.
I thought it ordered a plant & box of chocolate. But I received a broken plant & no chocolate. My wife put on a fake smile but it kinda pissed me off
The customer has been contacted and redelivery has been set up for December 23rd. If you have any further questions or need additional assistance, please don’t hesitate to contact us.
Quick, easy, flowers delivered when asked. Only thing was my name was not signed on it so she guessed correctly they were from me.
We appreciate you taking the time to share your experience!
I sent this to my sister for her birthday. She sent me a picture of it, and it is black on the top, and has a lot of dead sprigs. How can she get a replacement?
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
Flowers arrived quickly and fresh. Very satisfied, next day delivery worked as described.
Flowers arrived quickly and fresh. Very satisfied, next day delivery worked as described.
Thanks for taking the time to share your experience with us! We really appreciate it.
Many errors with order which were small but #1 did not order or use card. Was charged 6.99 #2was for Christmas but labeled for anniversary. Centerpiece one was completely different from pictured
And I am sure was far less expensive than
What was presented as example.
My experience makes me question ever using FTD at another time.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Not sure why I'm redirected to this page. My recipient received a product of poor quality and size unlike the description. I sent a response to FTD and was just redirected to this site. Poor experience thus far.
We see that you have spoken to a supervisor regarding your recent review—a refund of 50% off the arrangement. Please let us know if there is anything we can assist with further.
The address was incorrect and the reps still made sure the delivery was adjusted and taken care of. It didn't arrive on the birthday that was scheduled but at least it got there and attention was paid to it. Thank you everyone!
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Had been turned down as no florist available, so returned to FTD and got service. Easy to order and delivery notices were timely. Thank you.
Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.
I ordered a deluxe poinsettia for my 93 year old mother. When I saw it at her house I was very disappointed. The ones at the floral shop looked beautiful. The one she received looked like a $15 one you would buy at a grocery store. It was mot at all like the one pictured.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I have used FTD for floral deliveries many times over the years. I have yet to experience less than outstanding service. No compliants at all.
We appreciate you taking the time to share your experience!
Since I ordered flowers one week ago, I have received 23 emails from FTD (only 3 or 4 of them were necessary to the transaction). I don't feel it is necessary to bombard clients, especially ones who hardly ever order, with excessive emails. The person we sent the flowers to really liked them.
We appreciate you taking the time to post about your experience.
I ordered two of the same item which were delivered by local florists to my house, one for my house and one for a family members. They both looked completely different. The third item anniversary flowers for my wife which were the most expensive were dead two days later.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The Flowers were sent to friends in Chicago for the Holidays. FTD was easy to order from, absolutely no problems. They arrived the next day and looked beautiful.
A great experience thanks to FTD.
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Flowers were great.
The vase pictured and ordered said "Happy Birthday" on the side.
The one delivered said "Celebrate" - close enough.
We appreciate you taking the time to post about your experience.
The flowers were meant as an anniversary present. I was disappointed that did not arrive until the end of the day. There should be an option to ask delivery to be prioritized as early delivery (would have paid extra if I knew delivery was going to be so late)
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The overall experience met and exceeded my expectations. The item was very well received.
I was sent a picture of the plant, it is beautiful. Thanks for you attention to details. Will order from you with my next gift.
Thank you for taking the time to review your experience with our service.
I sent a bouquet from FTD to dear friends on their 50th as we were unable to be there and the flowers were beautiful. Thank You!
Thank you for taking the time to review your experience with our service.
I saw a photo of the arrangement that was delivered on time (that was good). Yes, it looked a little like what is online, but it came off as dreary … there were burgundy-colored "somethings" in the arrangement that just didn't work. This was disappointing.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The delivery driver called the contact person and told her that she needed to get home and get the flowers off the porch because of the freezing temperatures
Thank you for taking the time to review your experience with our service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
A supervisor has reached out to you via voicemail and email regarding your recent experience. As part of the resolution, a 20% refund has been processed for your purchase. Additionally, a redelivery has been set up for December 20th.
If you have any further questions or need additional assistance, please don’t hesitate to contact us.