eEuropartsReviews 344

Not sure exactly what all the hate is about. I emailed them before purchasing my shocks and they were able to answer all my questions. Once the order was placed I started reading the reviews and kinda freaked myself out. But they shipped quick and the parts look great and arrived un damaged.

They sent me the wrong part, I'm stuck paying over $40 to return it to them. Horrible at communicating, it's evident that they have no honor or pride in their craft. I will never do business with them again!

They shipped me the wrong parts and failed to return or replace then after they have all the information needed and they knew items did not work, I had to buy again from somewhere else.

Won't buy from them again

I have used this company twice. $175 each for my Brembo cross drilled rotors. Brembo sells the same ones for $350 each. IMC sells them for $325. They arrived both times on time. One box was missing a set screw which I don't use. Emailed them anyways to test the customer service as I have read some bad reviews recently. They responded immediately asking for my vin to send out the part. I saved $600 on my first order last year and 300 on my order last week. I am very grateful for Eeuroparts. I inquired about a partial shipment notice. They responded immediately to let me know my order was complete. Very happy with Eeuro. Thank you.

Placed an order for 2 Brembo rotors for my Saab, received one correct rotor (21lbs) not in a manufacturer's box and one Brembo rotor for a truck (43lbs). Told me I had to do a return of the incorrect rotor, but that I had to place an order for the correct order to get it timely. EEuroparts said they had correct rotor, took my money, then sent me an email stating they did not have any more of the rotors I ordered. EEuroparts then sat on my money for an order they never sent, even though they sent me a tracking number. Incorrect rotor returned and eEuroparts is sitting on my money once again. Multiple contacts has proved to me eEuroparts does not care about there customer anymore.

The items were in process of shipping for about two weeks and then my money was returned with no explanation to what happened to the items.

I placed order for two jugs of 5-liter transmission fluid for $48 each. The next day they emailed me and said my order was out of stock so they had to cancel my order. The very next day after the email they bumped up the price on their website with the same ATF in 5-liter jugs for $69 each. So as smart as you are, you know what really was going on with this seller eEuroParts.com

I run a business in automotive. Found a part I needed for injectors. Website said they had 92. I purchased all 92. A week later they have none and here is you're refund... it was a glitch. These people are serious criminals. Just read the reviews, it speaks for themselves. I I guarantee the good reviews are from friends and relatives. Stay away from here! You've been warned.

Wrong part send. Terrible customer service.do not buy from this website! Consumer beware
The return lady ignores emails amd website does not specify fitment on vin #

I should have read the reviews before buying there. I used the chat feature but they couldn't tell me when the part would ship nor would they let me cancel my order. The shipping label was generated quickly but the tracking info did not show up as of the estimated arrival date. 5 days after the shipping label was printed. Very shady company.

Got a fuel pump from them that was defective! Wont warrantee it unless it goes back in original box who keeps the box stuff came in? I have gotten parts from plenty of other companies never had any problem with warrantee! Now I have to buy a pump from someone else and out my money! Do not buy from them unless you want to waste your money!

Bought 16 lug nuts, no packing material inside. Corner of box a little torn, only 9 of 16 lugs made it. They want a ton of pictures, etc. They can stuff it. Get the other 7 elsewhere, never use them again.

Once upon a time I used to order all my parts for my Eurocars. They generally had them in stock and shipped them out fast. No more. The last few orders came with free bonus - problems. The latest is an order for some parts for my Saab, all in stock so the site says. Ordered the 14th notified of shipment on the 15th via UPS.
Go to track it, not available yet ok. Still not available a few days later. The chat pops up on their site, can they help. Sure where's my order - says it shipped but doesn't seem to be with the shipper. The rep checked and 15 minutes later no one knows where it is. Seems it was "Dropped off at the shipper"and that's the last the heard of it. Seems UPS doesn't pick up where they are.
End of story, I got a car waiting for parts that should have been delivered in 3 days or so. Should it be found it won't arrive until next week. Rather than say we can't find your order but we will make up a new one and ship it priority. So I bear the responsibility for their losing it and have to wait until they find it or not.
Enough already. I see from other reviews that I'm one of many disappointed by this company which is a shame. They were at one time a great resource but now more of a problem an a delay in getting a job done. A company in need of good management.

Bad company to deal with.
Yes, their prices look great, but, yup too good to be true.
They do not honor delivery times, split my order, failed to send one out of 4 parts (yet still charged me for it), item 2 arrived but was a substituted brand and for driver side not passenger side so not able to install.
Item 3 was damaged, missing parts and in an opened box.
Item 4 was delivered with only five of the six pieces.

Customer service is the worst I have ever experienced.

Best bet is to contact your credit card company, notify state or federal about their practices and post your review online as much as possible.

Bought a part from them the car started shaking called them they told me to purchase replacing part and return the old one, went to there website for returning label its not created ……. Awful to deal with ……

This site was recommended to me by my husband. I utilized the search engine to put in make, model, and engine size. The drop box displayed the parts that I was looking for. I place my order and 2 days later received an email that this part does not fit my car and that I am responsible for the return payment. The only thing they sent me was a bottle of antifreeze and I paid $479.11! What a rip-off! I have contacted them and I want a FULL reimbursement! I called about the matter and what the gentleman relayed to me was a bunch of lies! They do NOT respect or appreciate their customers., I will NEVER utilize them EVER again! On the delivery email it stated that all of the order was in the box but now the company is saying that they send out the parts individually! They didn't take my money individually and I want my REFUND!