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Sales person flat out lied regarding parts and delivery dates.
Customer service is frustratingly bad, apologies galore but no action.
After discovering items were not available I cancelled the order but they still sent the items.
I would recommend not to deal with them.
Tip for consumers:
Stay away.
Products used:
Amazon and new car dealer parts.
Bad company to deal with.
Yes, their prices look great, but, yup too good to be true.
They do not honor delivery times, split my order, failed to send one out of 4 parts (yet still charged me for it), item 2 arrived but was a substituted brand and for driver side not passenger side so not able to install.
Item 3 was damaged, missing parts and in an opened box.
Item 4 was delivered with only five of the six pieces.
Customer service is the worst I have ever experienced.
Best bet is to contact your credit card company, notify state or federal about their practices and post your review online as much as possible.
Tip for consumers:
Stay away
Products used:
Car parts
David B.'s review of eEuroparts earned a Very Helpful vote
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Dear David,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for a refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com