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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is by far the most straight forward, no nonsense site for booking all your travel needs. It just helps you get the job down without any faff.
Booking was easy & excellent, great flight time and price offered. I have received a few emails about going to Tway (the airline) to check in but when I do that, it's in Korean with no translation. I'm hoping that the translation will appear nearer to the flight date.
While booking my trip I also paid for extra automatic check-in to prevent overbooking (had this one time), but there is an issue with completing information for it. It said that I can't check in online because of my Ukrainian nationality. I didn't get any proper reply and help chat didn't help with my issue.
Dear Iryna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Time cost, Money cost and Lowest price until you click then transitions to the Highest price. Sadness disappointed and looking for a peaceful, harmonious and fair exit. I would like my airfare back 100%. You can keep the member fee and all the monthly fees. That is my fault.
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't get my ticket and I had to call the airlines directly... even now I doubt whether the money was deducted from the account.And before it's deducted I cannot get my proof of payment
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I searched and found a good deal, then 1/2 way through thought I should check the app for additional deals/coupons. But couldn't without losing progress. Would be nice to save all progress & flip through tabs at the bottom.
Súper buena hasta el momento no tengo quejas
🤔 🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔🤔
Estoy satisfecho seguiré ocupando está aplicación
Fue fácil buscar y encontrar el vuelo que cubría nuestras necesidades. Una vez elegido el vuelo es bastante complicado terminar de concretar la compra por la cantidad de adicionales ente los que hay que elegir. Me gustaría que al inicio de la compra ya aparecieran los precios totales con los adicionales básicos para cuando uno quiere cerrar la operación no encontraerse con alguna sorpresa por la variación en el valor del pasaje
Whether it's flights, or hotels or both eDreams has always provided a great service and at silly cheap rates, highly recommended
I have recently did a booking in eDreams. While making the payment the price got increased never expected that. After applying the voucher the price has been increased which looks like there is no use of using vouchers in eDreams. After booking I verified the price in other websites price hasn't increased at at all.
Dear Mathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
We tried many times to input details needed for my boarding pass, but were unsuccessful, it would have been so much easier to speak to a person and explain our problem.
Dear Penelope,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Su página no me permitía cambiar la fecha del vuelo este fin de semana pasado, tuve que enviar una queja a una tal Nadia que después de pedirle que me ayude con el cambio nunca más me respondió el correo, me estrese y estuve a punto de comprar otro vuelo con otra aerolínea y escribir por todos lados lo mal de su servicio. No fue hasta que insistí y vi que el día 20 la página ya me permitía hacer el cambio, porque aún así me había descargado el app y no me lo permitía,
Estimado Cynthia:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
Good search and service I was asking if l can be considered for first class as l need to sleep. For 3 years l have been looking after my very sick child as a single parent. I am extremely exhausted and will be grateful. I am off to a famliy wedding only and coming home. I am a senior manger children services of 25 years. Again excused.
Have a bad experience last time when i book and get my ticket at the jeju counter it said its not on there record and i have to purchase new ticket and didnt get a refund
Dear Ramilo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bernadette,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team