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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I travel frequently to Istanbul and prices can obviously fluctuate daily. The price with e-dreams was perfect straight forward booking system.
I struggled several times to state Identification type because only Passport appears on the form, of which there is no other options to choose ID type.
After booking, EDreams sent me the link to the wrong company. I was unable to check in or find my booking. Eventually I had to wait and check in on the morning of the flight. A very disappointed and stressful experience
The booking is not an easy process there are a million of hidden fees. În the future I will not be using it. Other platforms make the process way easier. I can not check in and there is no information when you need it.
Dear Mirela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have tried so different agency and flights they're differently from eDreams.
And into eDreams is more professional and helpful. I will have a try and trust with eDreams and I hope I will enjoy it and can recommend friends to go with eDreams.
It's easy to find and choose the flights and it was convenient and there's a lot of discount but the thing is your choosing the subscription in your app it was so confusing but overall was good that's all
I was informed that my flight had been cancelled by eDreams but they couldn't help me to make a new reservation and couldn't put me in touch with the airline customer service.
I obtained this answer upon an hour and a half battling with their online service (not an actual person)
Very poor service, left me in a tight spot, not pleasant.
Dear Francois,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I paid for insurance in case of ticket cancellation. Just a few minutes ago, I canceled my flight booking for January 5th, 2026. I paid for a ticket for Euro 97.97, and the Indian scammer at the other end of the phone line tells me I will get only Euro 20! And that is after they kept me holding on an international phone call for 8 minutes and 34 seconds! You are simply the scammers and filthy scum. Now, please go and publish this on eDreams's Sitejabber review page if you have an ounce of integrity left. $#*! you.
Dear Goran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you! I tried using Expedia first and the same hotel and type of flight was available for over $500, since they didn't seem to offer local airlines, aside from the major ones. I saved almost $300 using edreams, found a way nicer hotel, and the transaction was smooth.
Easy to search for the flights I wanted fave me a few options once I'd selected the appropriate flight it was a very simple and easy booking to complete
Really a great experience while booking our plane tickets!
Would be great if edreams could add the luggage booking as well as seats, so it's all in one place!
Overall, super happy!
All tickets surged in price by over 20 percent, right at the end of the process
Dear Kevin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Que me expliques de cuando ustede me cobrona ilegal 9/99 libras esterlinas, yo unico que compre es un tiquete aerio voy a denuciar el robo 2 veses me cobraron de 2 cuetas con cual pague el tiquete aerio, ustedes no mean regalado el tiquete yo le paque y por ortas parte me cobran mensual algo ilegoa guardando mi datos bancarios para robar!
Que me expliques de cuando ustede me cobrona ilegal 9/99 libras esterlinas, yo unico que compre es un tiquete aerio voy a denuciar el robo 2 veses me cobraron de 2 cuetas con cual pague el tiquete aerio, ustedes no mean regalado el tiquete yo le paque y por ortas parte me cobran mensual algo ilegoa guardando mi datos bancarios para robar!
Not enough information on luggage allowance and cost. No place to add our mileage program number and place to put contact person details in case of problems.
What you eDreams offered isn't what i got here. Totally disappointed. Paying over 1500$ for 3 nights in a old dirty building and then trying to communicate with you edrems and it is so confusing that i stopped but never again will this happen to me ever
Dear Melecio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Rapidità e convenienza coniglio a tutti di prenotare con eDreams
At the beginning I had difficulties with payment. The card was declined, but thanks to the extremely efficient assistance through the call center, whose phone number I received in the message, the problem was quickly resolved.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team