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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Ka disa avantazhe ka dhe zbritje ka dhe vonese ne konfirmikin e biletes
Whilst we are happy with the efficiiency of your website, the tickets are 20% more expensive if booked directly through JetSmart. That was not very good at all.
So far, so good for my first time. Looking forward to doing more with edreams.
There was a mistake on the timing of the flight.
In order to change to time i had to buy another ticket or i will be charged for customer service and the flight change
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Muito boa. Site de fácil acesso e descomplicado.
The low prices offered on certain flights balloon once you add baggage, seat reservations, etc. And I booked 3 flights through Edreams with one 20kg. Suitcase in each I don't see it in the reservation confirmations nor entering the airline websites. I'll have to find out at each airport and hope to have a good experience, in which case I will recommend Edreams more enthusiatically..
My return trip appears to be cancelled immediately after booking.
Why would my booking be accepted if it couldn't be honored?
The payment has left my bank account and hasn't been part refunded.
So I am left with an outbound flight and no return flight for a family of 5.
Please revert with an explanation.
Dear Bryan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It is k, I do not have so much inquires but could you please answer the following questions:
1- I already subscribed in Prime, I need to cancel because I don't know it is with monthly fees starting from 21st Dec, could you please guide me on how to unsubscribe?
2- I noticed that only my travel from Dubai to Riyadh on 25th of Dec is with no bag could be allowed on cabinet, the only allowed is " personnel" could you please describe what is the definition and weight allowed for personnel
No e-Ticket /Invoice provided to confirm the booking and payment. Itinerary received from Jetstar as an e-mail is in Chinese language which is unacceptable for the transaction handled on eDreams in English and de facto language in use in the destination.
Dear Daina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked a very cheap flight with errand with the option to change my flights if needed. When I in fact needed to change my flight the process was very quick and I didn't have to pay anything extra since they cost the same price. When I called them on the phone they were also very helpful.
Tijdens het boeken werd de prijs plotseling opgetrokken vam 215 naar 262 raar he
Booking site is easy to access. But one thing i didn't expect about prime, i am aware that the trial period will be permanent but now i don't know how to cancel it before it expires. And the amount fee of 99.99 euro is surprising because it never mentioned how much is the registration. I hope you email me the clear instructions on how to cancel it before i get charged.
The process is a bit confusing because there is all the clutter on the website. Also, the opinions aren't clear, so it presents the expensive options more visibly. Just make sure to read carefully and give yourself time to complete the process. The most important part: I had to sign up for an account to get the discounted price.
Dear Efim,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I didn't want membership! Suddenly you charged membership fee. Please refund my money!
I want to cancel my ticket and membership!
Dear Haejin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Hi, I'm trying to change the flight for January 21st to the same date in the morning between 10 and 11 am, but in the app it only lets me change the date and not the time and I've been trying to change it for 48 hours without success. I'm asking for help on this. Thank you.
Dear Dror,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I booked two flights with separate airlines and what I love about eDreams, being a Prime member is that everything remains in one place;-)
I'm just delighted to be travelling to Asia and the easy and hassle free travel arrangements that I enjoy so much more now that I know i will be in safe hands until my trip is complete
Me confirmaron vuelo, pago, etc pero luego dicen que faltan datos. Que no podian hacer checkin automatico.
Great experience with eDreams! Their service was excellent, fast, professional and made my flight booking process really easy.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Heather,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team