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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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So far so good. I booked with dreams, because a did booked a ticket for my family a year ago and it was a good experience, no problems at all. Thank you
My experience was superb until I started to receive these messages indicating a compulsory review. I am not sure if this is truly ok, or just really extremely bad design. Which ever it was, my experience just dropped dramatically.
I thought it is fraud in prices... But when I booked everything. I was so happy to find a cheapest flight rates for my travel.
Hace años que saco mis viajes aquí. Siempre los mejores precios, nunca un problema. Descuentos Prime reales
Forced to accept to subscribe to a service that i am not interested in and on too, had to wait to cancel the forced subscription.
The saving in price wasn't worth my time handling the rest of admin tasks.
It was great and eDreams been following with every single detail so glad and happy for this experience and will advice all to join
Al confirmar mi compra la app mueve las fechas de nacimiento
I was very satisfied about the time and easy way about understanding all the booking and of course the prize was very acceptable, I shop around and couldn't get same options and prize that's why I always choose edreams
The booking process is easy to follow App. The only downside is that I have to request for my receipt before it was issued but it was issued within few hours which I really appreciated.
I highly recommended eDream
My experience was very bad because right before I booked the price changed. I believe that is a clearly a practice of thieves I could do not recommend again. I'm really sorry the customer experienced team could not help me at all so I will give a bad review for your company at all sites I can show again and have a nice day.
Dear Konstantinos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It stated 33euros and not per leg of the flight. Also, it stated that you could cancel this insurance. I tried to cancel because I was billed 66euros and I was told this is non refundable.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Looking for flights to Spain via Skyscanner, we found edreams. Within no time we had flights booked exactly when we wanted and connection to car hire.
Everything worked very quick and got the confirmation in minutes, Good as the flight was in 3 hours. I found out that this works better on a laptop than booking on a phone. Great options. Will use it more often.
Everything worked very quick and got the confirmation in minutes, Good as the flight was in 3 hours. I found out that this works better on a laptop than booking on a phone. Great options. Will use it more often.
I was able to book a flight at a normal price duing this holiday season where all prices where soared up. Thank you for helping.
I struggled to book a flight while I have been redirected from skyscanner, since even though I logged in with my prime account, I haven't been able to use a voucher I finally had the chance to.
The flight was significantly cheaper being redirected from skyscanner, thank booking on edreams app, however, even though I raised a ticket with them, they couldn't care less, and said to always use their app.
I will use whatever I want, website, or whatever. If there is a better deal through skyscanner, why not to save a bit?
Ridiculous situation. I have overpaid £15 because of it.
Dear Gabriel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I noticed that my name on my account was my short name and not my formal name, I called eDreams to change so that my name reflected my passport but the customer service couldn't sort it, they said I could add my self as an additional traveler but that didn't work. I have now booked a flight and asked for Dubai but it gave me a flight to Abu Dhabi instead which I didn't notice at the time of booking and it has my short name on the flight booking so a complete mess and no one willing to help me,
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bought the cheapest ticket but at every click a new sometimes misleading suggestion like needing a cabin bag (which I had already ordered) didn't show up on the first set of papers so you could accidentally buy another one. Very confusing interface in general and I was unable to check in. So not good for a dyslexic person.
Dear Anahi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Hello, today I made a new ticket reservation, but unfortunately the amount was withdrawn from my account, but I did not receive any tickets!
Hello, today I made a new ticket reservation, but unfortunately the amount was withdrawn from my account, but I did not receive any tickets!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team