Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Be warned, savings are just a few quid and its made difficult to cancel your trial Prime membership which auto renews at over a hundred pounds! I've just been trying to cancel but the site won't let me delete my card details and only provides a UK phone number to contact them, there is NO website cancellation available. I'm over seas and it looks like I'll have to contact my credit card company instead to warn them of the impending abuse of the card.
I booked a one way flight for family of 3 adults, got my confirmation but still worried about checking in. My booking number is not recognised on FlyOne application.
I cross checked your claim of 50% off against the same hotels on booking.com... Are you allowed to exaggerate figures like this to make your claims look so appealing? Also... I'm sure I'm not the first customer to complain about the extortion in being wrongly sold the Prime membership in the first place...
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was okay. I bought my tickets and got the confirmation same time.
Nevertheless, no one should be subjected to give a review of fifty words if they're not willing to. That's not good customer service.
It is a good start using edreams prime I just hope that the hotel booking would really get confirmed. I received the booking ID from edreams but not yet reflecting on the hotel's side. So still waiting for that.
Dear Winwyn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have some comment about the luggage, because in my booking it has no inclusion of information of maximum weight is allowed it just informed that each passenger could bring one personal bag one hand carry and another bag but without information of how much is the maximum baggage allowance.That's it.
I found some truly great offers on eDreams — much better than on other platforms I checked. The booking process was straightforward, and everything was clearly laid out. Definitely a reliable option for finding affordable travel deals
I made my first booking with eDreams on June 19,2025, and the process was easy and affordable. I received my travel details promptly, and the customer support was helpful when I had a question. Overall, it was a great first-time experience!
When booking from the app I can never find the assistance to the plane part, just straight to paying! After booking went on the Chat, he sent me a link but still couldn't find the appropriate thing for me, so still not done it yet, looks like a phone call!
Things can be done in a better perspective, satisfactory for the moment hope for a better improvement & online options for support with human interaction & not these AI tools that for me are very primitive & can never resolve an issue without the human interaction.
I was looking for a specific one-way flight from Israel to Hungary (Budapest) so eDreams came up in a search for IsrAir company that we wanted to fly on. I have requested booking and it was processed and confirmed by eDreams soon after the payment was submitted. We are still not 100% clear how much the checked in bags would cost because it was not displayed on eDreams web site and we need to know that information. But we hope to be able to get it soon and confirm directly with the airline.
Managed to book an easyJet flight for less than on the easyJet site. The highlight was spending half on cabin luggage than their official website. All this with the caveat that the savings haven't covered the edreams membership cost - yet.
I bock many tickets over you company and every time I was satisfied. Only complain I have is that you raise the price of ticket as close departure date is coming. I really think that this is not correct.
With the discount provided by eDreams, the price for two tickets to Madrid was too good of a deal to pass up. The online interface was so easy to navigate that the deal was closed and completed in only a few minutes. All in all I could not be more satisfied with my experience with eDreams!
It was my first time, so to be honest I was worried about unexpected things that might happen because i had 2 separate flights so, all i can say that it was a very satisfying experience, both flights were on time and onboarding was very quick and smooth
I definitely recommend thank you
First time user with last minute booking to fly home. The rapid booking confirmation and app appears to work ok. The only item missing is confirmation that bags will be automatically transferred during connecting flights.
I tried booking on several platform in Nigeria but the payment couldn't go through. I remembered my experience with eDreams and decided to use it again. The payment went through so fast and the confirmation came less than the stipulated 24hrs.
It was first time to me with you and i got what i wanted. I hope to continue communicating with you to make various reservations related to air flights as well as hotel accommodations. I travel to Germany often with my family. As I mentioned above, it was my first experience with you and I found what I was looking for.
After discovering the site/tool to this day i have experienced an extremely pleasant benefit for the different possibilities of flights with different conditions and prices that facilitates decision making.
Dear Madam/Sir, my booking ref. *******7298 is not valid, my surname is WERNER and NOT WER, as stated below. I phoned your offices already twice, and was advised to contact Ethiopian Airlines directly, which I did. They cannot assist me, as different airlines are involved as well. Maybe I need to cancel my current flight, get re-imbursed by you and re-book for the same dates and flights under my correct name, Christina E.Werner. The details of my daughter Nicole Werner are correct, please do NOT cancel her flight. I would greatly appreciate your help in this, thank you.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team