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eDreamsReviews 13,846

4.1

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From the business

HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+544
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Easy and quick method of booking
January 15, 2026

It was easy, quick, no hassle. However when it came to booking a seat it cost minimum £20 each way, where when booking direct with Vueling it's £10 each way, therefore I wasn't happy with this, and didn't book a seat.

Date of experience: January 5, 2026
New Mexico
1 review
0 helpful votes
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Convenient
January 15, 2026

EDreams was very convenient and easy to use. After booking flight reservations, I was taken to a site to obtain a hotel at my destination. I believe I received a discounted price on the hotel using this resource.

Date of experience: January 5, 2026
Saudi Arabia
1 review
0 helpful votes
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I recently had a very smooth and pleasant experience booking a flight. The process was quick, the options were clear, and the pricing was transparent. I was able to complete the booking in just a few minutes without any issues, which made the entire experience stress free and satisfying.

Date of experience: January 4, 2026
Slovenia
1 review
0 helpful votes
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Do you want that, do you want this, pay for everything, stressfull, ok if you choose good option, ok then you pay 2x more, not fait, too expensive, too much offering

Date of experience: January 5, 2026
John T. eDreams Rep
13 hours ago

Dear Edin,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Portugal
1 review
0 helpful votes
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NUNCA EN LA VIDA EDREAMS ENIGHTMARE

Experiencia HORRIBLE y una ESTAFA en toda regla.
Reservé un vuelo con eDreams hace meses, todo bien hasta que necesité hacer un cambio de fecha por motivos familiares importantes. Lo solicité con más de un mes de antelación, pensando que sería sencillo y que evitaría problemas.
Me enviaron un correo diciendo que la modificación costaría 150 € (ya caro, pero aceptable). Lo acepté inmediatamente, y solicité el cambio.
¿Y qué pasa? Dos días antes del vuelo me llaman para decirme que "ups, error nuestro", que en realidad el cambio cuesta 650 €. ¡650 euros! Más de lo que pagué originalmente por el billete entero. O pagaba eso o perdía el vuelo y el dinero ya invertido.
Me dejaron sin opciones, la familia esperando y el estrés por las nubes. Tuve que cancelar todo el viaje porque era imposible pagar esa cantidad absurda de última hora. Perdí el dinero del vuelo, y todo el planning del viaje.
Es una TRAMPA absoluta: te cobran una cantidad "razonable" para que aceptes, y luego, cuando ya no puedes echarte atrás, te clavan el precio real. Es puro chantaje. Se aprovechan de que estás atrapado y no tienes tiempo para buscar alternativas.
EDreams no es una agencia de viajes, es una máquina de sacar dinero con prácticas engañosas y cero empatía. No responden con claridad, solo te responde un chatbot totalmente inútil y al final te quedas con las manos vacías
NO COMPREN NUNCA CON EDREAMS. Es mejor reservar directamente con la aerolínea aunque cueste un poco más: al menos quedan tranquilos sabiendo que no les van a robar a última hora

Date of experience: January 1, 2026
Bulgaria
1 review
0 helpful votes
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I am very satisfied with my overall experience. From the very beginning, the service was professional, well-organized, and delivered with great attention to detail. The staff was friendly, helpful, and always willing to assist, which made the entire process smooth and pleasant.

Date of experience: January 5, 2026
GB
1 review
0 helpful votes
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Frustrated.
January 14, 2026

The experience has always been very good; this isn't the first time I've used Jetcost and chosen your flight booking services. However, I must register here that I felt extremely uncomfortable after being maliciously added to 'aDreams PrimePlus'... I really didn't like this and I will cancel. I will consider buying other airline tickets later. It's regrettable.

Date of experience: January 4, 2026
Italy
1 review
0 helpful votes
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Patrick
January 13, 2026

Very good, i m International Sales Manager, edreams help me around world to get best prices and informations i request for fly etc, and what i like ias wells a secure system to booking
Thank you
Sincerely
Dr. Patrick Papagni

Date of experience: January 3, 2026
Belgium
1 review
0 helpful votes
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The booking of the seats and of the extra luggage however was cheaper with Brussels Airlines than the price suggested by edreams.

Date of experience: January 2, 2026
Greece
1 review
0 helpful votes
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Satisfied overall
January 12, 2026

It has been ok, although a ticket becomes expensive gradually, as one moves along towards booking... I even had to pay to chose a seat... I couldn't just skip it.

Date of experience: December 31, 2025
GB
1 review
0 helpful votes
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Double Cashback not honored in full
January 12, 2026

I did try the prime membership. One of the perks was the double cashback in case you would find the same flight/hotel booking within 24 hours cheaper elsewhere (after you booked). I booked a pretty expensive return flight to Brazil (over 1000GBP) and then expedia did have the same on lower price. I tried to ask for the lower price guarantee that they had. With screenshots and everything. Since expedia had "discount" on their price they wouldn't honor the cashback. I told them I am not any premium member or anything of expedia, and that's how they have it on their offer. But no luck. A few hours later Air France itself had the same price. Did send that and they wouldn't honor although flight number was pretty clear. A few hours later air France had again lower price (but higher than before) and took different type of screenshot. That they honored (better for them as they had to refund less money). Again few hours later air france had lower price. I sent them similar screenshot and then they said that this case is closed as they issued the cashback and can only be used once. I asked them to issue just the price difference between cashbacks. But they asked like they wouldn't understand. So service is unreliable at best. So I avoided using it again for hotels etc as they try to escape with every way possible. Too bad as if it wasn't that horrible experiance would probably held the service as the price freeze they have for flights is decent

Date of experience: December 7, 2025
John T. eDreams Rep
4 days ago

Dear Dimitrios,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Latvia
1 review
0 helpful votes
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Sembra buono
January 12, 2026

Ma se non accetti il prime non ci sono sconti il costo di prime è pari o superiore agli sconti ricevuti,

Date of experience: January 2, 2026
John T. eDreams Rep
4 days ago

Gentile Francesco,

Ci dispiace sinceramente che la sua esperienza con il servizio clienti non sia stata all'altezza delle sue aspettative.

Il modo in cui è stata gestita l'interazione non è in linea con i nostri standard di qualità, un aspetto che prendiamo molto sul serio.

Abbiamo esaminato il suo caso per verificare che gli standard di qualità fossero comunque rispettati e le assicuriamo che la sua richiesta è in corso di elaborazione e viene gestita correttamente.

Non appena avremo una risposta, la informeremo tramite e-mail all'indirizzo utilizzato per effettuare l'acquisto.

Apprezziamo la sua pazienza e comprensione in questo periodo.

Cordiali saluti,
John
Team Assistenza Clienti

GB
1 review
0 helpful votes
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Check in problem
January 11, 2026

I couldn't online check in. Because RayanAir couldn't verify my customer I'd. When I went to airport I get my boarding pass but I have to pay for it. That's why I wasn't pleasant experience for me.

Date of experience: January 1, 2026
John T. eDreams Rep
4 days ago

Dear Ghazala,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Spain
1 review
0 helpful votes
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Bad experience
January 11, 2026

Bad experience Because the price increased only in the last step, and he informed me that the price had increased, asking if I wished to continue or not.

Date of experience: January 1, 2026
John T. eDreams Rep
5 days ago

Dear Eslam,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

NL
1 review
0 helpful votes
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Het is goed en absoluut betrouwbaar.
January 10, 2026

Het is inderdaad goed. Maar zoals bij alle Turkse luchtvaartmaatschappijen geldt, zal het mislukken als ze passagiers blijven minachten.

Date of experience: December 31, 2025
Virginia
1 review
0 helpful votes
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LIARS
January 10, 2026

I canceled within 30 min of booking flight. Was told by rep credit with be issued. 2 days later I was told by 2nd rep no credit would be issued was cancelation has been made

Date of experience: December 31, 2025
John T. eDreams Rep
6 days ago

Dear Cheryl,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Gibraltar
1 review
0 helpful votes
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Good experience
January 8, 2026

I had a very good experience with eDreams. The booking process was simple and fast, and the website was easy to use. I found a good price for my flight and received all the confirmation details immediately. Everything went smoothly, and I didn't have any problems before or during my trip. Overall, I'm happy with the service and would use eDreams again.

Date of experience: December 29, 2025
West Virginia
1 review
0 helpful votes
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Genial
January 8, 2026

Excelente todo el proceso. Sin inconveniente alguno

Date of experience: December 29, 2025
Canada
1 review
0 helpful votes
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Not good
January 8, 2026

When I booked my flight they didn't request for the any identification. It's a important thing other airline's and applications always required identification so they should do proper work. One thing more is that when I booked my flight the amount that I have to pay is showing in dollars only and i was supposing to pay in Canadian dollars but once I buy ticket they charged me in US dollars which is more expensive after exchange rate this is really an upsetting thing.

Date of experience: December 29, 2025
John T. eDreams Rep
1 week ago

Dear Muhammad,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Spain
1 review
0 helpful votes
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Genial
January 7, 2026

Es facil pedir discuento por los viajes de europa

Date of experience: December 28, 2025