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HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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It was easy, quick, no hassle. However when it came to booking a seat it cost minimum £20 each way, where when booking direct with Vueling it's £10 each way, therefore I wasn't happy with this, and didn't book a seat.
EDreams was very convenient and easy to use. After booking flight reservations, I was taken to a site to obtain a hotel at my destination. I believe I received a discounted price on the hotel using this resource.
I recently had a very smooth and pleasant experience booking a flight. The process was quick, the options were clear, and the pricing was transparent. I was able to complete the booking in just a few minutes without any issues, which made the entire experience stress free and satisfying.
Do you want that, do you want this, pay for everything, stressfull, ok if you choose good option, ok then you pay 2x more, not fait, too expensive, too much offering
NUNCA EN LA VIDA EDREAMS ENIGHTMARE
Experiencia HORRIBLE y una ESTAFA en toda regla.
Reservé un vuelo con eDreams hace meses, todo bien hasta que necesité hacer un cambio de fecha por motivos familiares importantes. Lo solicité con más de un mes de antelación, pensando que sería sencillo y que evitaría problemas.
Me enviaron un correo diciendo que la modificación costaría 150 € (ya caro, pero aceptable). Lo acepté inmediatamente, y solicité el cambio.
¿Y qué pasa? Dos días antes del vuelo me llaman para decirme que "ups, error nuestro", que en realidad el cambio cuesta 650 €. ¡650 euros! Más de lo que pagué originalmente por el billete entero. O pagaba eso o perdía el vuelo y el dinero ya invertido.
Me dejaron sin opciones, la familia esperando y el estrés por las nubes. Tuve que cancelar todo el viaje porque era imposible pagar esa cantidad absurda de última hora. Perdí el dinero del vuelo, y todo el planning del viaje.
Es una TRAMPA absoluta: te cobran una cantidad "razonable" para que aceptes, y luego, cuando ya no puedes echarte atrás, te clavan el precio real. Es puro chantaje. Se aprovechan de que estás atrapado y no tienes tiempo para buscar alternativas.
EDreams no es una agencia de viajes, es una máquina de sacar dinero con prácticas engañosas y cero empatía. No responden con claridad, solo te responde un chatbot totalmente inútil y al final te quedas con las manos vacías
NO COMPREN NUNCA CON EDREAMS. Es mejor reservar directamente con la aerolínea aunque cueste un poco más: al menos quedan tranquilos sabiendo que no les van a robar a última hora
I am very satisfied with my overall experience. From the very beginning, the service was professional, well-organized, and delivered with great attention to detail. The staff was friendly, helpful, and always willing to assist, which made the entire process smooth and pleasant.
The experience has always been very good; this isn't the first time I've used Jetcost and chosen your flight booking services. However, I must register here that I felt extremely uncomfortable after being maliciously added to 'aDreams PrimePlus'... I really didn't like this and I will cancel. I will consider buying other airline tickets later. It's regrettable.
Very good, i m International Sales Manager, edreams help me around world to get best prices and informations i request for fly etc, and what i like ias wells a secure system to booking
Thank you
Sincerely
Dr. Patrick Papagni
The booking of the seats and of the extra luggage however was cheaper with Brussels Airlines than the price suggested by edreams.
It has been ok, although a ticket becomes expensive gradually, as one moves along towards booking... I even had to pay to chose a seat... I couldn't just skip it.
I did try the prime membership. One of the perks was the double cashback in case you would find the same flight/hotel booking within 24 hours cheaper elsewhere (after you booked). I booked a pretty expensive return flight to Brazil (over 1000GBP) and then expedia did have the same on lower price. I tried to ask for the lower price guarantee that they had. With screenshots and everything. Since expedia had "discount" on their price they wouldn't honor the cashback. I told them I am not any premium member or anything of expedia, and that's how they have it on their offer. But no luck. A few hours later Air France itself had the same price. Did send that and they wouldn't honor although flight number was pretty clear. A few hours later air France had again lower price (but higher than before) and took different type of screenshot. That they honored (better for them as they had to refund less money). Again few hours later air france had lower price. I sent them similar screenshot and then they said that this case is closed as they issued the cashback and can only be used once. I asked them to issue just the price difference between cashbacks. But they asked like they wouldn't understand. So service is unreliable at best. So I avoided using it again for hotels etc as they try to escape with every way possible. Too bad as if it wasn't that horrible experiance would probably held the service as the price freeze they have for flights is decent
Dear Dimitrios,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Ma se non accetti il prime non ci sono sconti il costo di prime è pari o superiore agli sconti ricevuti,
Gentile Francesco,
Ci dispiace sinceramente che la sua esperienza con il servizio clienti non sia stata all'altezza delle sue aspettative.
Il modo in cui è stata gestita l'interazione non è in linea con i nostri standard di qualità, un aspetto che prendiamo molto sul serio.
Abbiamo esaminato il suo caso per verificare che gli standard di qualità fossero comunque rispettati e le assicuriamo che la sua richiesta è in corso di elaborazione e viene gestita correttamente.
Non appena avremo una risposta, la informeremo tramite e-mail all'indirizzo utilizzato per effettuare l'acquisto.
Apprezziamo la sua pazienza e comprensione in questo periodo.
Cordiali saluti,
John
Team Assistenza Clienti
I couldn't online check in. Because RayanAir couldn't verify my customer I'd. When I went to airport I get my boarding pass but I have to pay for it. That's why I wasn't pleasant experience for me.
Dear Ghazala,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad experience Because the price increased only in the last step, and he informed me that the price had increased, asking if I wished to continue or not.
Dear Eslam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Het is inderdaad goed. Maar zoals bij alle Turkse luchtvaartmaatschappijen geldt, zal het mislukken als ze passagiers blijven minachten.
I canceled within 30 min of booking flight. Was told by rep credit with be issued. 2 days later I was told by 2nd rep no credit would be issued was cancelation has been made
Dear Cheryl,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I had a very good experience with eDreams. The booking process was simple and fast, and the website was easy to use. I found a good price for my flight and received all the confirmation details immediately. Everything went smoothly, and I didn't have any problems before or during my trip. Overall, I'm happy with the service and would use eDreams again.
When I booked my flight they didn't request for the any identification. It's a important thing other airline's and applications always required identification so they should do proper work. One thing more is that when I booked my flight the amount that I have to pay is showing in dollars only and i was supposing to pay in Canadian dollars but once I buy ticket they charged me in US dollars which is more expensive after exchange rate this is really an upsetting thing.
Dear Muhammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.
Dear Edin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team