On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Just another website to extract money and information. Nothing special about it.
I tried a few times to search a fly with changing dates I knew what I was looking for. However there website is I have to admit to so user friendly. Also pushing to download there app which is even worse. And that the fact that they lied that it will be cheaper on the app after downloading the app it was same price!
Visto le altre esperienze con eDeams, sono molto contenta, conferma rapida, ottima esperienza
Good service all was good. I am happy with service no any complaints
Good, a little bit confusing, hard to cancel the membership plan, I think it's possible to make it easier to cancel online with couple of simple steps.
I haven't flown yet, but meanwhile I have received my flight details and seen that they exist in the airlines sites.
Easy and good prices, better than others companies……………..
Very helpful on options for choices and professional presentations on different price options
Booking online went according to plan, just some issues with my card being accepted
They do not allow me to add the checked bag to my trip. I have no idea what to do
I like Dreams, have been using this company many years. I never had any problems during last 10 years, therefore, keep on continue to use Dreams
Easy booking, haven't yet checked in or flown but been a smooth process so far
I'm happy to use it and I advice to use it. Very good application
I was charged 100€ more and i didn't even receive the invoice
Good service, but no need for follow-ups after having booked
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members