Overview
eDreams has a rating of 4 stars from 11,112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The transaction was really easy and simple. Several options to choose from.
It was very easy to book a flight and select all the extra things. Well done!
It was fast, no struggles making our booking, so much offers to choose from
I used the use your voucher block and booked but never got credit
It was super easy to make a booking... everything is optional
Although it took 24 hours to get part of my journey confirmed, overall I was pleased.
Good and would do it again with eDreams. Only think lacking is travel itinerary in email.
Good and efficient, enjoyed the experience
Will use it again certainly
It's a smooth transaction, Hassle free, worth your money..
Super service and friendly approach. Will use it again for bookings
Very good experience at the reservation process, a bit too long but satisfactory
Excellent the customer service are very helpful and friendly
Overall it was a good experience, fast and easy, so for the moment i am happy with this service.
I am worried about receiving my boarding cards
Please send them to me urgently
Dear Lamai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good cheapest flight booking confirmation was complete on time
I got the cheapest book by plane and hotel in eDreams with good discounts
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicolaas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care