From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Easy to book, good discount and prime was easy to cancel. Customer service were friendly and helpful too.
App could be better. Difficult to navigate. Particularly in relation to cancelling Prime. Phone call to cancel Prime was handled well with agent talking me through steps.
It was very easy finding the flights I was looking for and benefiting of the options / discounts etc offered by edreams
Booking through eDreams made me feel excited, confident, and stress-free. The process was smooth and easy to follow, with great deals and clear options. I felt secure knowing everything was confirmed instantly. It gave me peace of mind and a sense of joy looking forward to the trip. Highly
The require their own reservation number. This already happened to my wife once and caused many problems.
The whole thing appears to have gone smoothly and reached a satisfactory conclusion with the minimum of fuss even though I never spoke to an agent.
It was fine, thanks for easy booking I am a member more than 20 year with edreams
Had to change the flight date and took me more than 5 phone calls and lots of waiting time on each call... a bit desperating. Should be more agile and easy.
Good service got the ticket right after buying. Cheaper than other services
I booked an expensive single ticket for my brother flying from Heathrow to Belfast yesterday-approx £450 with additional insurance cover etc. we have recently lost our father who passed away and my brother was unable to fly yesterday. I tried to amend the booking until today but was told I couldn't do that and would have to call in person at Belfast terminal with BA. I did this but was given a customer service number which was useless. I made an email complaint but only received the response this evening. In.the meantime I had to book my brother an alternative flight which flew from Heathrow today at 11.40 costing an additional £170 for a single ticket. This made for a very poor experience. We won't use BA again.
Safe company.
Reasonable prices comparing others.
Good logistics with combining different flights and flights companies.
The site was easy to navigate, all was clearly defined. The process of booking my flights was almost stress free. Would use you again.
I was charged €69 for an automatic renewal of eDreams Prime without receiving any reminder or prior notice. I cancelled the subscription immediately (within minutes) but was denied a refund. This practice is misleading and customer-unfriendly. I will not use eDreams again and will discourage friends and family from doing so. Transparency and fair treatment should be a priority — sadly, this experience proved the opposite.
I am satisfied so far. I vlcant tell you any much further because I still didnt use what I have buy. After the flight I can tell you some more about whole experience. Thank you for your concern.
I noticed a charge of $10 for an eDreams Prime subscription which I did not knowingly subscribe to. I believe this was added without clear consent during my flight booking.
It's bad behavior and I will not using Edreams for travel booking in the future
Great experience and seamless service. I highly recommend
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When I tried to book 2 ecconomy seats on a flight from DPS to Komodo, I was told none available at the time and date required.
When I went to the airline site, I found only business class seats available. However when my husband tried on his computer, ecconomy seats were definitely available, but stil not showing up on my desktop. At this stage, I had already booked a business class seat. I was trying to book him one too, but the computer kept recognising only me. So I asked him to book his own. This was how we found out the ecconomy seat were definitely available.
I am finding it impossible to cancel membership. Deliberately no email address on site Phone number fails
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members