Overview
eDreams has a rating of 4 stars from 11,083 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
A good response to my booking after a cancellation that occurred before
We extra paid 40€ for seat reservation but didn't get our pre-booked seats.
Will tell after flight, bit hard to say just yet. But the booking seemed easy enough.
Quick and easy to use with no problems so far, would recommend!
Average need to make it more clear about check in luggage if is included or not
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was my first experience and this one was great one and i prefer all you to do this
Warning! Pls, Do not book anything with this website. I'm so tried of contact with this company about money refunded after I booked the ticket with this site. It's wasted my money and
My time! I Booked the flight on 17th September 2019, and then When I arrived at the airport for checking in but there wasn't my name on the system, No ticket and No nothing. I try to contact to the call canter customers service. The guy name "AAMIR", He said my Booking was cancelled on the 19th Sep 2019, BUTmy flight was on the 17th Sep, and "eDearms" already charged my money from my Debit card, How is that possible? The call canter said they already sent a email about my ticket cancelletion on the 19th Sep 2019. I was asking an email flight cancelletion because it wasnt any email from them whatsoever. I need an email approving but they can't give it to me. He said the company has been not charged yet, but i have checked with the bank it has been charnged already! I have many Questions need to ask but he counld't give me a right answer me after that he hanged up my phone with out an solution or any email to improve the answer. The customers service NOT helpful ( my booking is *******061)
This is a fraud company! My flight was cancelled, they played for time and when the time for chargeback has passed they just stopped responding.
Everything went very smooth and I had no trouble get the time and the reservations
Very good and convenient. I was able to get a flight for great prices.
Bravo pelo profissionalismo. Gostei do vosso site e simplicidade na emissão das reservas vs qualidade preço
I've gotten one mail per day since the booking. Serveras reminders during the actually booking process. This is too much!
Dear Anna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush
Restaurant avec fuite d'eau, coffre de chambre ne fonctionne pas! Chambre trop petite et aucun frigo ni boisson disponible après 23 h distributeur boisson en panne! Bref à eviter
Dear Thierry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Confirnation mail goes info spam folder, so booking information is lost. Many questions in booking process. IT is bad experience.
Fast and wonderful easy. Everyone took their time to help me when needed. Great experience
Fantastic customer service, great flight, excellent experience
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Aline,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care