Overview
eDreams has a rating of 4 stars from 11,082 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
My experience was good regarding edreams and they gave nice discounts on the edreams prime which I find really good
That's why I rate is 5 stars
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Заходишь на сайт набираешь пункты назначения с указанием чисел полета и вот тебе предоставляется информация о десятках рейсов,которые тебя доставят по назначению.Ну а дальше всё сам,сам.
It was a letdown when I realized the amount charged to my credit card had been converted from US to Canadian.
Dear Rhonda,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Excellent website definitely I recommend it
But the price with carry on is little bit too high at the moment I purchased
Dear Adam P.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice Nice
I Found the app Quite easy to use. Eventhough I am not so happy with the fact that there is no number to call
EDreams it's a good website for booking and very simple to book
FIRST-RATE SCAMMER!
(I'm typing this with rage as I just got off from the phone with the CS). Giving 1 star is beyond generous. I'm appalled and shocked that this hell hole is still operating.
I made a booking of return flights, they deducted my credit card, and yet I didn't receive any booking confirmation.
I was trying to reach out to their customer service which is ridiculously challenging and almost impossible.
Then I made a very expensive long distance phone call to London, ended up talking with a customer service. A super rude and obnoxious Indian guy was talking to me. Not sure if he's underpaid, or rather fed up with all of the complaints that he has to bear every minute everyday.
It turned out that MY BOOKING WAS UNSUCCESSFUL, he said that they are unable to find the flights, and YET THEY TOOK MY MONEY. I was furious to say the least, why the fuqk would you publish such availability and take my money if you are unable to process the booking?!
Classic scammers, of course it will require at least 7 to 10 days to refund my money. So now, I'm all pssed and with no money to book for another flight.
I would like to see someone that is lawyer to sue the shyt out of them.
AVOID THEM AT ALL COST. YOU HAVE BEEN WARNED
PS: SHAME ON MOMONDO to have affiliated with these scams. SHAME!
Prices are competitive especially with the discount at the end
The worst experience it's very Expensive with 0 customer service I need you to give me $150 or I will contact my lawyer as soon I come back
Have easily fond a booking and was processed on a timely manner
This is my first experience. Hope i'll enjoy with this flight
Zuerst war ich beunruhigt da die confirmation nicht sofort per E-Mail kam
Hat sich dann zu meiner Freude später erledigt.
Good experience with edteams this time. They always have good prices and very easy to get tickets
If a passenger books/ pay for a return ticket, why should eDream meet the passenger half way living the passenger confused and helpless...
Dear Comfort,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
They didn't send me a flight confirmation after I made my booking and they took my money. Avoid them at all cost. I couldn't even contact them
The representative was very patient and courteous. He guided me thru the purchase
This is singularly the most appalling and fraudulent company I have ever had the misfortune to deal with. They are staffed by liars and ran by fraudsters who have capitalized on the chaos caused by COVID to boost their profits and harm their clients. From my research spurred by my experience I have discovered they are withholding refunds from thousands of customers - falsely claiming that the airlines are the issue. A simple call to Virgin Atlantic proved that untrue. So far in the last two weeks alone I have been stonewalled and BLATANTLY lied to by kartikay, Magma Naaz, Rishab and Dishika and more. Every day they swear someone will call and email with an update within 24 hours, knowing this absolutely won't happen. I just want the refund for my flights from MARCH 2O20. Shocking that they haven't been stopped by authorities by now. BLATANT FRAUD. Please please please do yourself a favour and do your research on Google and Twitter before giving them any money. You will never get it back if anything goes wrong. I will always pay a little more to book through someone reputable rather than experience this disrespect and dishonesty ever again.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alex D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service