Overview
eDreams has a rating of 4 stars from 11,086 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
It's ok till now. I cannot give a comment since the travel is not yet completed.
Please ask me later.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I received contradictory indications about my hand baggage from eDreams on first notification and airline later
The booking transaction was smooth and easy to go through, especially where we needed multi airports on one round trip.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Excelente precio y rápida la confirmación los recomiendo pueden comprar sin problema
Simple. No issues. I have used edreams several times, and have had no issues.
Amount displayed on app differs from amount charged from bank account this isn't the first time and no explaination give
Dear Owusu,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The deduction in my account did not reflect the amount that was captured on the app during
Interesting and quick to respond, so am very happy to get in touch with edream
Absolutely horrible, please runAbsolutely worst experience. Months later and I am still trying to contact them about a refund for a booking made by one of their agents on the wrong date. I ended up having to book at the airport on the day I was supposed to be travelling.
The gist: I booked with eDreams to go from Austria to Norway because I didn't know any better. As I was in Austria I noticed that it might be a little late so I made a booking change request to go on an earlier flight. I was then told via email that they had to call me to make the change (which in this day and age is a little archaic). Now, keep in mind they are in a different time zone so they ended up calling me at 2am when I was out with my friends. They told me it would cost another $200 to which I hesitated but agreed. A couple of days later I was getting ready to head to the airport at the time of my change request and looked up the booking - they had made it for June and not for March! I had to hurry and book a flight directly for the time I had to be there. Absolute mess.
Fast forward to being in Norway, I contact eDreams to cancel the June one and get a refund (it was their fault after all!). I am told that they need 10 days to review - which again, I was like, that's long but OK.
10 days come and go. I contact them again. No one had made any notes on my case and I had to reiterate the entire thing. Turns out there was no escalation. I wait another week and contact them again and they tell me to wait a little longer.
Another 2 weeks go by and I contact them again. I have an hour and half chat with one of their agents and then he closes the chat and I have to go through it all over again with another agent! He then tells me that they will give me a call back in 48 hours.
And. Then I wait 48 hours and no one calls.
At this stage this is still unresolved and I am on the phone with them now and I have been on hold for 20 minutes while they are 'checking'. Keep in mind that we are talking about over $1,000 for a flight I am not going to make! Sidenote: I live in Australia so it's not really like I can be like alright let's have a quick vacation either.
Absolutely waste of time, money and brain power trying to deal with this company
Dear Mina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Hi
Passenger details were not requested for during ticket purchases when do we submit these
I wanna say thank you so much for your support, quickly and professional!
First time with your airline, hope I will have a good experience some.
It was easy, straight forward and clear I continue using this site and i will encourage my friends to follw me
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very convinient! It will show you a lot of choices, airline, time, price then you can choose the better for you.
"Dear Crisanto P,
We can’t thank you enough for the kind words about our service. Your review means a lot to us.
Sincerely,
Customer Service"
I booked tickets with seats, eDreams taked double money for them, but on the tickets still showing, seats not selected yet.
The worst Company in the world. It must be closed soon.
They taking money and not giving tickts. HOW IS IT?
I got lost in all of your emails. Do something about that please, I have many travels and receive many emailssssssssss.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team