Overview
eDreams has a rating of 4 stars from 11,087 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
New customer… needs a little extra time to get all the convenience. Hope everything will be ok. Thanks.
Lowest price compared to several other sites. Booking process was simple and within 15 minutes all details were provided.
Very bad
You gays not respond the chat on app. We request for many times to add baggage with no success
I really appreciate the way updates are being sent to passengers who do business with eDreams, Bravo!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Do not go anywhere near this site. They are thieves and impossible to contact. Worst company I have ever come across. Total $#*!.
They cancelled my flights, confirmed a refund. It's been three years and still nothing even though I have sent numerous emails for status updates.
Great prices, and easy to find the right flights. I recommend this website. Will be booking another flight with them.
Dear Ann M.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Everything great, especially online check-in. Didn't have to wait in line, also I would receive e-mails with instructions which is really helpful
Dear Miljana N,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Dear team...its far more better...for customers to see a phone contact no.
Very clearly...on their confirmation email
Best regards
Dear Kourosh A.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Great airline discount, excellent choices, check-ins fabulous, edreams delivered everything as promised.
Still haven't got online check in confirmation. For that reason only describe my experience as an average.
Dear Rolandas T.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Is the worse experience ever, stay away, bad customer service, not helpful, I would give them a Zero if that option there.
The customer service is unreliable, untrustworthy and not helpful + very confusing making you go through never ending absurd processes
They charged a much higher price than if you buy directly through an airlines web site Do not use them
Great pricing! It was easy getting flight info and a constant reminder of the my upcoming reservations.
Dear Jeneta F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
User-friendly site / app with clear instructions. The information is well set out and easily navigable.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very good website. Booking was straight forward. I didn't like the odd hurry up message hence only 4*
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria R,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service