Overview
eDreams has a rating of 4.1 stars from 11,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I find eDreams very useful and give very good service to customers
NEVER BUY TICKETS OR ANYTHING THROUGH THIS WEBSITE. They never answer on the "24/7" phone,
If you write emails all you get is some automatic answers and they send you the "manage your booking" page where in fact you can not manage anything. You find yourself stuck, no one to talk to, your flights canceled and although you made a full reimbursement, you can not even get your money back. My booking to Milos Greece ***********
It was easy to book the flight, especially with the new insurance in case you can't fly for some reason, i think that's it's a perfect way to attract the costumer.
As the reservation is in progress the price keeps on changing and even at the last minute when I confirm I get an announcement that the price is higher and a question if I wish to proceed
This happens only with eDreams and not with any of the other agencies for booking flights. By the time I'm finished with making the reservation if the price suddenly rises in 10$, after all the time I put in making the reservation I press that I agree and not search in a different agency.
Dear Madam/Mr
I can't set password on my eDreamsPrime account.
I clicked on the password setup link from email and went step by step: Welcome to Prime, How it works, Password setup and when I enter the password and the green confirmation lights up and I press Add account password nothing happens and the password is not created. I tried repeatedly but it doesn't work. If it doesn't work, I would like to cancel the Prime 30-day free trial account.
Sincerely, Michal Mednansky
Dear Michal,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I just booked a flight today through eDreams and hr later I called them to cancel it and want refund. On their website, you can cancel with a full refund within 24hrs of booking. I called them 3x, saying that, they can't cancel my flight and advice me that I have to cancel directly through the airline where I'm going to fly with. I bought the ticket through your website and why do I have to call the airline and have them do your job? It's bullcrap! I highly NOT recommend this eDream.net.
Dear Ma Girlie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am very disappointed with the dishonesty of Edreams. Last year - by mistake - I clicked and signed up for Prime for a one-off trip abroad to Italy to visit friends. I tried to undo my mistake and still get the flights I had wanted to book, but found it almost impossible to get the same flight even paying the full price. So, having urgency to settle my arrangements, I continued with Prime. On my return home, to be honest with Edream, I paid the £59.99 years subscription and then, so as not to have to pay automatically the following year, cancelled the Prime subscription online. I was sent an email accepting my withdrawal from their membership with a reminder that I would consequently lose any accrued discounts or vouchers. That was the last I heard from them. Now, a year on, I discovered yesterday that they have taken £59.99 automatically out of my bank account. I spent all yesterday afternoon contacting the bank and complaining to Edreams, who offered me a £40 refund and some vouchers! I remonstrated with this suggestion, but they refused a full refund, saying I should not have cancelled the subscription online! Needless to say I refused their offer.
Dear Susan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Unfortunately, it is the worst app in the world, you will cancel your trip because it does not give you the right direction. Just lose your money. Be careful.
Dear Asem,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Customer Care Team
Please imagine that the defect was from the company, and I contacted them more than once and the trip was not corrected, and when the trip was canceled from 20/2/2023 to 02/10/2023, I was still waiting refund my money disappointed.
This is ridiculous - everything else was okay.
Work on not cornering guests to just go with the new price.
Dear Toufik,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Avoid this company at all costs.
They are appalling to deal with.
We are still awaiting a refund after 11 moths for cancelled flights.
They have been a nightmare to deal with.
I booked a flight from Pangkalanbuun to Surabaya months ago for June. A few days ago, the airline sent me an email saying the flight had been canceled and rescheduled for the next day, and then they disappeared.
I write to eDreams via chat, and they tell me they're not responsible and that I need to talk to the airline. I tried to get in touch with the airline multiple time but nobody replies.
I wrote a bad review on the Play Store to eDreams, and they told me to contact them through the chat. So I write to them again, but nothing, no response.
So I wrote a bad review on TrustPilot and the reply to me that they are reviewing my case and soon it will be processed. BUT IT WAS A LIE! BECAUSE THEY ANSWERED ME FEW MINUTES EARLIER TELLING ME THAT THEY WON'T GIVE ME ANY SUPPORT AS THEY ARE NOT ACCOUNTABLE.
I MEAN, THEY WROTE FAKE ANSWER TO REVIEWS TO MAKE THEMSELVES LOOK GOOD.
I AM SPEACHLESS.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Was really good I bought my ticket very easy and fast I am happy with this company
Better use service from anyone else, you will pay for no service, refund is not paid full. Cheaper flight with them means you paid and not travel. Not recommended!
I booked a flight Brussels-Chania and retoyr Chania via Athenes-Brussels
When I got the confirmation for the reservation, I saw the return flight was wrong.
It said Athenes-Chania and at the same time Brussels-Athenes
How is it possible that I can take a flight in Athenes and at the same moment take a flight in Brussels to Athenes?
I have printscreen that I didn't do anything wrong but still they will not refund me?
I paid extra in case I wanted to change the dates so this is pure theft!
The customer service (indian guys) are losers. They cannot do anything.
I have never experienced such an unprofessional company. I will make sure they will remember my name.
This is horro so never ever book throug edreams because it's a $#*!ing nightmare.
This company is the worst agency ever. They modified my booking without my consent, took money from my bank account and removed my luggage from my booking. I have been waiting for my refund for more than a month and still nothing.
THIS COMPANY IS $#*!
IF 0 STAR EXISTED I WOULD HAVE CHOSE 0 STAR INSTEAD OF ONE. THEY DON'T EVEN DESERVE IT IT'S DISGUSTING
I used eDreams a couple of times. Each time I was able to secure the most suitable flight that I needed at a good cost.
It was a very easy to book as I am not very good at booking things
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Deals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ivan F.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service