eDreams

When his connection was cancelled, my son was stranded in a foreign country, with no help whatsoever by the airline or the travel agent, eDreams. We had to pay out-of pocket for an expensive hotel room and spend hours on the phone to get him on a new flight the next day.
While abroad, my son got Covid and it became clear that he would not be able to return on the original flight. My wife and I spent many hours on the phone with edreams support once again to get him rebooked on a later flight. Edreams made promises, but they all evaporated when the original flight date came and went and my son was not rebooked. We ended up buying a new one-way ticket out of pocket to get my son back into the US.
Subsequently, my wife and I filed reimbursement claims, called customer support numbers, and wrote emails for many months. The airlines pointed the finger at edreams, edreams pointed the finger at the airlines, and I never saw a penny. The worst experience during this time was talking to eDreams customer support, who would make false promises, put us on hold for hours, and in the end just hung up on us.
Do yourself a favor a book your trip with a real travel site. It will pay off in the end.

This is my second time booking with eDreams. I'm on a tight budget, but I love to travel. I am trusting eDreams more and more to find the most economical flights available. Thank you eDreams.

I'm waiting my refund since August about 300$ and I receive the message informing the refound is just 45... I have a lot of messages from sprint informing they did the refound 300& for eDreams

I have received my travel booking but it was a mistake in the reservation code, that I am waiting for a response. A part from that everything was all right and client attention very kind

I even don't know where to start... When I bought the flights seemed fine, after 5 days I checked my bank account and they charged twice, I called costumer service and the guy said that it was a preauthorisation and the charged... I told him to released my preauthorisation as I was missing double money in my account and he said that it wasn't his problem that I need to call my bank... It was so annoying because of edreams take my money twice they need to sort it out... Costumer services were helpless.
I requested my boarding pass two days before and it was 12 hours before my flight and i still not have them, I need to send an email and they sent me the boarding pass but when I arrived to the airport it weren't valid so I needed to go to Iberia to get them on paper.
Honestly it was my first time and last with eDreams such a horrible company which they don't care about costumers at all.

The worst experience of buying flight tickets. EVER. I almost couldn't make it to my sister's wedding because of eDreams. I bought flight tickets through eDreams 3 months before. They wouldn't contact you for any changes to the flight. When you find out the flight has been changed and you are not on the manifest AND can finally reach their customer service (if you are lucky after making tons of calls), they will tell you to contact the airline by yourself. Funny thing is, they will still send you boarding passes and reminder emails/texts of the WRONG date and time of the flight. In this case, you can't even make insurance claims. Seriously, why on earth should I buy tickets through eDreams if nobody follows up on my flight updates and when I need to make international calls to the headquarter of Swiss Airline by myself? I was lucky there were still seats left, but I had to take another flight of Lufthansa (arranged by Swiss Airline) and spent 30 hours instead of 15 originally for my trip. Thanks to eDreams, I finally understand what people say 'Can't feel your butt' feels like after the long-haul flight.

Great like always!
After looking for tickets for a week's and calling thousand agency, friend of mine told me about a dream... Easy to book great prices!

The services you offer are structured well. Can easily find what you are looking for, select the right one and make a reservation. I get good feedback

Honestly, it's the second time I've used eDreams but both times has been flawless and simple to use, allowing me to find the best possible deal to fit what I was looking for.

Your offer said the HAND luggage IS INCLUDED! But now I need to pay extra 60$ for 1 item! Coz it's 1 PERSONAL ITEM is included, which is a huge difference, if you wanna know! And nobody from the representatives of your company is gonna contact me and except your mistake and help me.

Awful customer services. Very difficult to contact and if you do their response is very poor especially if you want a genuine refund.

Never again. Be warned.

Denied Boarding Due to Fake Transit Flight

I contact Edreams before booking to confirm booking a specific flight from Bangkok to Manila with Cebu Pacific
airline is a Transit flight, I was guaranteed the flight/ticket in question is 100% an approved Transit flight, and so I booked it. Sadly this was not the case and I was NOT allowed to board, I've been tirelessly with no success, contacting eDreams and the airline online options, customer care and whatever email addresses I can find online related to eDreams and Cebu Pacific, as I need a refund asap to book a flight and fix this mess. Im very sad and disappointed
BOOKING DATE
February 02,2022
BOOKING REFERENCE NO. LGD2XJ
(reference: *******949) eDreams
CASE NUMBER *******

I booked a flight via edreams from Rome to Palermo on june 8th, operated by Ryan Air. Two days before departure I get an email from e dreams to check in.

Trying to do that I get the message that for this flight online check in is not possible, I should check in at the airport. On my Ryan air account the flight didn't even show up, because obviously it was booked through e dreams. At the airport I get a nasty surprise: I had to pay 180 euros for late check in, for three people. I kept getting emails from edreams for the check in even days after that.

When complaining and trying to get a refund from them I got the answer that it's none of their business, I should complain with the airline. Now I know very well that Ryan Air requires online check in. As the flight was through edreams that wasn't possible. So why should I pay 180 euros more? E dreams never mentioned these additional costs obviously, otherwise I would have booked with another company and paid a lot less. At the airport I was told that e dreams uses to do that with a lot of customers. Never again will I book with this fraud-company and I hope other people understand what this company is doing too!

I have had the worst exp with them. Airline canceled the flight and refunded immediately but due to 3rd party, the money went right to EDreams and NOT to me. So, NOW for almost a MONTH I have been trying to get my money back from EDreams. They keep sending me to the Manage my Booking page and then sending me the same sob story about how the "Airline may not reimburse me." I really don't think an actual PERSON reads the emails or comments because if they did they would know they are actually holding my money hostage right now. I was on my way to see my father on his death bed and had to book a no notice Airline ticket, only to have my flight canceled, have to book with a different airline last minute, and make it with 5 minutes to spend with my dad before he passed away. Definitely NOT needing this extra stress on top of losing my dad. Thank you jerkface company for not having your crap together and running a SCAM!

I'm not really into emails, but you have made everything so easy to understand, and have been very helpful

When you book your ticket, they prom is you that you can change or add bags to your ticket on line, but after lurches, you have to do this at the airport. If covid positive test they can't change, your flight detail, it does not matter whether, the airline, is having a flexible flight policy, THIS AGENCY IS A SCAM, in my opinion, the numbers on the app they give you are also not working, it is with difficulty that you get hold of this compony

This is a fraudulent company, never travel with them:
- I had a multi-leg ticket for which the first leg was cancelled, turns out later this flight was scheduled for departure anyhow => they sold me a flight that didn't exist, only to cancel it a couple of days later
- without informing me, eDreams independently and without informing me cancelled the second leg of the flight - I found this out by luck myself, only days before travel, I had to buy a new ticket myself which was many times more expensive than the original one
- eDreams compensated me for the initial amount, but minus 1 euro - due to "autocalcalculation" they said, never got this money back
- filed a claim without any substantial response, I keep on following up and they keep on giving me new deadlines which they never stick to

Booked my flight and it came to £998
Then when the money was deducted out of my account a further £100 was added for e dreams fees
If had known this I would of gone direct

I'd recommend e edreams to a friend, for sure. Easy bookings and cheaper than contacting the airlines directly