Overview
eDreams has a rating of 4 stars from 11,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Excellent service, and I was unbelievable, but from a personal experience, something fabulous and incredible. Thank you for the excellence of your services
If things go well it might be ok but as soon as you have to change your booking (due to strike), you will
1) NOT get someone on the phone - numbers provided (UK, Germany) are not responding
2) have to Open a facebook account to access a messenger system (30 min with a robot and than a customer service employee with no authority (waste of live time!)
3) GET asked to call again an US Number (high costs from EUROPE!)
My advise, stay away!
Easy booking process - having booked flights, I received confirmation from both eDreams and the carrier quickly and efficiently. Would use this company again!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Not happy that you make people automatically Premium member( free for a month and then need to pay if not cancelled) without their consent. To find the cancellation is very difficult.
Dear Predrag K,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
All good with ticket purchase but eDreams is trying to charge me for Prime which I dont want. Am trying to cancel it and online customer service isn't helpful so far.
Booked a last minute flight from Italy to UK when our train was cancelled the night before. Booking and journey went very smoothly and we arrived home happy and on time.
There was a slow response in the issuance of ticket thus makes me wonder if indeed I was booked or not. Please issue ticket as soonest So o will have peace of mind with my flight.thank you
The booking was made rapidly, the price was competitive, the application works fine.
I booked a roundtrip non-,refundable ticket. I wanted to leave Manila for Puerto Princesa in the morning so that I will have a full day to enjoy Palawan since I will only be staying for 3 and 2 nights. I chose an afternoon flight from Puerto Princesa to Manila so that I can at least enjoy the pool in the morning of my 3rd day. Sadly though, a few hours after I paid for my tickets, I got an email from edreams saying that my flights were changed. I will now be leaving Manila late afternoon and will be arriving at Puerto Princesa in the evening of my 1st day. My returning flight to Manila is now in the morning which means I won't have the time to do anything on my 3rd day except eat breakfast and pack. So this means, I will only have 1 full day to spend vacationing. Such a waste of money for my hotel and flights.
Dear Myra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Stay away from this company... they have kept my refund "under process" after 3 years... whenever I contact them they say the same thing over and over agaian...its under process...
Bought ticket from edreams and Turkish Airlines cancelled flight. I cant reach their support. Only idiotic ai chat responds. Looks like lost money. Never ever will buy from them ticket.
I quickly and easily booked my flight at a very competitive price
I Booked a trip to milan and a hotel. The flight to milan was never prossesed and their only response was to just buy another ticket which i did for twice the amount for the original ticket!
The hotel they Booked didnt have my reservation and because of that í was without a hotel at 2am in the Middle of the night.
This resulted in my trip costing twice the original amount and edreams refuse to refund me for the hotel saying the hotel does not do refunds but it is eDreams that should do the refunding!
Ive talked to them numerous times and they all tell you to just leave a complaint.
I will never use this company again and will suggest no one will on online traveling forums. It is a scam company do not use
The experience was completely normal to me. Thank you very much.
Very fast, convenient & affordable., found what I was looking for immediately.
Could be better to get more discounts! Overall it's good experience!
Great app! Just looking forward to see Amex card supported!
Very help full, understandable and easy in just few minute you got it already
Good experience, easy and have everything I need. Cheap……
Excellent! Saved me a small fortune compared to the option Skyscanner
The booking experience was OK, not bad, not great. The confirmation email would be better if it collected all needed information at one place. Now you need to scroll down to see when, where and who.
Dear Cornelis K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team