Overview
eDreams has a rating of 4 stars from 11,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Could be better to get more discounts! Overall it's good experience!
Great app! Just looking forward to see Amex card supported!
Very help full, understandable and easy in just few minute you got it already
Good experience, easy and have everything I need. Cheap……
Excellent! Saved me a small fortune compared to the option Skyscanner
The booking experience was OK, not bad, not great. The confirmation email would be better if it collected all needed information at one place. Now you need to scroll down to see when, where and who.
I purchased a flight which amounted to $1,101.94 I recognized it was the wrong dates 1 hour after the purchase. Immediately called to cancel. I called on the 20th of August, after 14 days I realized I had not been refunded. I called back on the 14th of September. No one had actually cancelled my flight, and I was told it would receive my refund between 5 and 10 days.
I re-cancelled my flight on the 14th of September when I realized no one had submitted the correct paperwork. I've called 5 times now, and they can not provide the ARN# to show the transaction being sent back to my account. This has been the worst experience through a booking site, and recommend everyone shy away from using eDreams in the future.
I booked a flight in jun2022, my connections flight was cancelled by the airline in april i contacted EDreams the day after I noticed it and they were first lying saying that my flight was confirmed
So I asked for a refund, they said. They can reimburse me only if the flight was canceled Not for the rest of my 2 tikets (2800). To process refund take 3 months. The refund is still under airline approval, which is also a lie, be. Cause the airline confirmed that EDreams doesn't need their approval to send my money back. Still waiting to hear from them.
Don't buy tickets through them, let everyone know about the company. There policy take money for any problem happening in your booking.
I wouldn't even give them a star
I booked a ticked on edreams, i've mistaken the return dates, they charge me for the change but they didin; t change my return date. Long waiting on the phone. All the agent from the call center, they lied that they didin; t charge my debit card. On the bank statement appers that they charge the account. I don t know what to do! Please stay away from this Nightmare Tiefs Company!
Hi, apologies for the inconvenience. Please check you inbox, we have sent you a private message.
James - Customer Care.
Have to change dates due to a medical emergency, they don't answer their phones and won't allow me to modify my trip online.
Do not fly with these people.
I was quoted less then $120.00 for a round trip from FL to VA. When I gave all my cc info the price rose to over $ 180.00. Due to an airline increase. Don't they call this a bait and switch.
I can't trace my ticket number on the confirmation. Also, like i booked 2 tickets so there should be a different number. Could you please help me resolve that
I consider myself lucky to have stumbled across this site after trying to find something online for the last week or two and even visiting two different travel agencies.
Can't type in any date, one has to manually scroll across a calendar month by month. After doing so it refuses to proceed. Last time I use this service
If you're a tourist you can easily make a payment by Line Pay.
Booking the holiday was fine, however I have now had 4 emails sent 17th June
1. Confirmed booking and payment taken from credit card
2. Conformation of Prime trial
3. Partial booking now not complete from return flight
4. Refund being sent for £ 383.22
Email from you clarifying. Thank you...however
5. Nowi only have one way flight, spoke to Edream operative last Tuesday 20th June, our only option now is to cancel outbound flight. And receive refund. Since that conversation and sevetal emIls requesting contact,. I am still waiting for a refund for the outbound flights to Alicante.
They withdrew money TWICE on the same from my PayPal account (€130) without me taking any trips. Last year, they tricked me into signing something, which then resulted in them withdrawing money from my PayPal a
Charged $155 for my flight, but received an invoice from Spirit Airlines for $134. When i complained, i was told I had "agreed" to the higher price. Well i agreed, because i believed E-Dreams lowest price guarantee. Follow up E-mail IGNORED. PLEASE REFUND THE $20 DIFFERENCE, to avoid further action and maintain any reputation you may have.
E dreams is easy and quick to use very detailed and get your booking confirmation within short period of time
They always update about your flight
I recommend
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Their platform is so buggy and their customer support is terrible! I simply needed to change the last name on my ticket and the airline said they would do it but eDreams needs tot contact them. It's been weeks now and they haven't contacted the airline. They keep saying I need to upload the documents through the portal, but their portal doesn't even work! No matter how small I make the file size to upload my documents, it says the file exceeds the upload limit but it doesn't say what the upload limit is. It doesn't even accept a 3 MB file. Last time I tried to use it the selection field wasn't even clickable. Did a child develop this platform? It's absolutely horrendous!
Dear Julie,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cornelis K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service