Overview
eDreams has a rating of 4 stars from 11,053 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Everything was done exactly according to the trip plan. The experience was positive.
I did not get my flight ticket and my flight is tomorrow morning
Booking a flight is awful. It can't just be I go from point a to point b and this is the price. No, there are added fees for everything. I'm surprised that I am not charged for breathing while on the plane! As for dreams? I felt that I didn't even have a choice, if I wanted to move forward with the flight I had to accept. But, it may come in handy with all the traveling I am doing this year.
I paid extra fees to reserve two seats which I did not get. The company refuses to refund my money. Moreover, the link to their Prime Membership does not work. How can I cancel Prime? If I can't cancel Prime, they will automatically charge me. Why should I trust such a company?
I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.
I booked and was initially informed by eDreams that my booking had failed. So then we tried to book using my partners credit card. His booking also failed. So we were afraid to try again because we wondered if we would be charged anyway or twice. So we waited a few days and then you advised my first attempt had been accepted after all.
I cannot imagine my life without edreams! I literally went to so many places paying less then £40/60 each time! Even less than 20£ sometimes and I think that for travelers like me this is something Fabulous! 100% 5 stars and if I could give more than that I would rate edreams with more!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great rates and an easy process. It's my first trip with Allegiant so I will have to get back to you post flight to see if it adds up.
I reserved a ticket two weeks ago. I got a "confirmation email" a few minutes later and I expected to be charged on that same day. It's been two weeks and they haven't charged me yet, I don't want to buy it anymore and I cannot contact customer support to cancel my reservation because when I call their customer support "their system is offline and they cannot see reservations". They are literally the worst company I've contacted with.
I asked many times how to fill-in my personal details for automatic check-in which l purchased in addition to my ticket but got no proper answer from them.
The website opened neither on browser nor on mobile app provides appropriate information on how to fill in the personal detail for automatic check-in.
Useless purchase of an additional service!
Dear Vergine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
We booked a rental car in Naples Italy. Our flights were delayed and we got to the office at 5 minutes to 6PM. But the office was closed. WE called the number on our contract the person said he would call right back and never did. WE had to have a car so we rented from another agency. Now E Dreams will not refund our money.
Customer service for prime is very good, only the website is too slow and I encounter many times crash on the website, at the last step of the booking, there is no button of "continue", I have to refresh again and again but still not working. If you can improve, would be appreciated!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good. Was a bit difficult to choose the flight I needed. Thank you
Very good! Smooth transaction.
I will use it again in the future.
Recommended to everyone looking for quick response and great price.
Your App is a bit tricky and I received conflicting emails regarding my check in
Don't buy from edreams. Their service is awful. First you should pay for calling them if u have any problem or question 1.83 euro/min. Second their operator are not expert and they just say you should wait. They allow you to pay by paypal but after that if something is wrong they send you and email that the payment is not done and... they wasted my 3 hours.
Hi Amirali,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
E dreams was so easy to use (I downloaded the app) their prices are insanely cheap, compared to other travel sites, just know their flight times are in military times, so please makes note of and pay extra attention to that. Otherwise I highly recommend
Dear Marloes V.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team