eDreams

Good. Was a bit difficult to choose the flight I needed. Thank you

Recommended to everyone looking for quick response and great price.

E dreams was so easy to use (I downloaded the app) their prices are insanely cheap, compared to other travel sites, just know their flight times are in military times, so please makes note of and pay extra attention to that. Otherwise I highly recommend

Do NOT fly with eDreams. I booked my flight weeks ago and couldn't seem to find my booking through the airline. My ticket to my destination worked perfect so I thought nothing of it. Then as I tried to get back home, I couldn't find a boarding pass anywhere. EDreams told me to contact my airline, who then informed me that I did not have any ticket or booking with them. I've been trying to get in contact with eDreams but they will not get back to me or answer the phone. To say I'm upset is to say the least. Now I'm out more money because I had to find a last minute flight back home. Please avoid this company at all costs. It's not worth it, you'll just get screwed over in the end!

I thought I was on frontier site and booked a flight. But no go. I waited for hours and it never processed to book and these a-holes charged me! I could not get through to customer service! Tread lightly with this site! Very bad news!

Seven and a half months without a refund. My ticket was cancelled by the airline in April 2021. It is now December 2021 and eDreams has not given me a refund. They never answer the phone and it seems that they have no intention of giving me a refund. There are over 300 complaints against eDreams in Southeast Florida alone. I don't know when they will return the money they owe me.

The flex tickets are not really flex tickets and the insurance is worthless. Stay away from this terrible company. I recommend Skyscanner or Priceline instead. At least you know you are getting what you paid for. Their customer service is a joke as everyone on the internet has mentioned. Pay attention to all the reviews left on various websites about this absolutely horrible company. Also know that they will leave you with extremely expensive baggage fees that you are forced to pay for at the airport. Save your money and go where at least some of your luggage is covered or only deal with a website that allows you to add your luggage while booking.

I received a first confirmation email from eDreams for a flight to Brussels departing on 9/23, arriving on 9/24. Then two weeks after, I received a second confirmation with a departure on 9/22, arrival on 9/23 without asking me if that change was ok with me. It was not. I contacted them (hours just waiting to speak to someone). They refused to cancel and refund because according to them the ticket was non-changeable, non-refundable, refusing to address the fact that the departure date had changed! Extremely bad customer service. It was like talking to robots. It was my first reservation with them. Never again.

It was 1 of the most frustrating weeks…
It was 1 of the most frustrating weeks around travel ever. It also ended up wrong. When there is something there is no service at all, if you get hold of anyone at all outside the chat robot you are sent from pillar to post. We wanted to go on vacation with 4 people. One of our friends ended up in the hospital and was not allowed to travel. Cancellation can only be done through standard procedures however this was an exceptional situation and we wanted to shift the flight for 2 people and the other 2 wanted to go on this trip alone. We did not manage to split. After more than 10 phone calls, 3 major chat sessions and 30 emails it finally failed despite all the promises from various staff members that it would be fine. When my wife and I flew there were 2 empty seats and no solution for our 2 friends. Never again a trip through Edreams.

Waited an hour and 10 minutes. I finally got someone.

I asked her if the cancel within 24 hour policy is still applicable. She literally ignored me. I asked her again and she she wait. 5 minutes later i hear a robot asking me to rate the service and whether I got my issue resolved.

I regret ever booking with them!

When my plane was delayed and i was going to make my connection i contacted them to see if they could help they never offered anybhelp what so ever. Gave me a phone number to call that was disconnected. Cost me plenty of money and 24 hours of my time. Didn't even get an email about the several call i made.

EDreams purchases your ticket with a completely unrelated credit card to ensure that any refund does not go directly into your credit card. They take away their "service fee" for any refunds that are issued to you. There is minimal transparency with their service and they refuse to issue proper invoice with credit card statement. I would avoid at all cost.

EDreams certainly is a scam. Booked travel back in February, paid travel insurance. Now I am unable to travel. Tried canceling using the mobile app, that did not work. Went to the site and got a chat bot, then supposedly an agent came on who told me I had to go to the airline to get a refund. Asked for an invoice so I could contact the airline and and was informed that it takes 72 hours to generate an electronic invoice. Then that changed to 24 hours. This morning I got a travel confirmation instead of an invoice. Beware this is a horrible way to do business. I will share with everyone I know and post on every social media site about the way this company does business.