Overview
eDreams has a rating of 4 stars from 11,053 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Es un buen servicio sin tener que salir de casa, los recomendaría ya que están muy pendientes del cliente
Edreams Cancel Prime Membership is forced on you at checkout. You can't cancel it from the app. You have to call the phone number in your account dashboard, and then wait on hold for a hard to understand person that will beg you with a million questions to keep your Prime Membership.
I do not recommend Edreams Prime Membership. They beg beg beg you to stay. Not cool.
Their quality is very poor.
They don't listen what I asked.
My question was allowable check in baggage weight limit.
It takes 3 min to give me answer and start to sell ticket by phone.
(It is ok, it might be part of their incentive.)
But, thy could not find right flight number and they don't give me the flight which i need.
It is very poor system.
It make me very nervous experience.
They must improve operator and system level.
Hi Shu,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I purchased a ticket for 3 people( my cousins). Later received an email qualified as Prime, so I could change or cancel the trip with refund. One of 3(cousin), passed.We had to cancel the trip. E-DREAMS emailed saying, unfortunately, NO REFUND. I can change my review if Costumer Services answers my phone and solve my problem. Sorry, I'm very disappointed!
Dear Rizalva,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I found the best price for flight...I look for few sites and they increase the price or add at the end more money, but here not more money when to pay the ticket!
I purchased Turkish Airlines tickets via edreams back in November 2020 for December 2020. It was two separate bookings for $1200 each. Then I had to cancel due to Covid. Turkish airlines refunded me the tickets but edreams posted the refund only for one in May, pocketing the other! That's 1,200. There's no way to contact them either. I had to work with my back and cancel but I missed the deadline since they promised the refund very late. Avoid them by all means and work with your bank if they are not refunding
Booked a flight to New Zealand 6 months ago.
Edreams cancelled the tickets without informing anyone and I found out a week before my trip
The customer service department could not produce anyone who spoke acceptable English so they just sold me back the same seat for an extra £300
Fue una compra muy fácil de realizar. Enseguida encontré lo que estaba buscando, comparado con otros sitios eDreams ofrece mejor precio! Muy satisfecha!
I have been looking for a flight home (USA) to meet my new granddaughter. After reviewing several websites, eDreams offered me exactly the flights I wanted and a ticket price better than any other offeror.
Dear David D.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
Quite frankly it was very frustrating because the flight routing you offered and gave a USD price for would not allow "select". Finally after experimenting for a couple hours we were able to book one part of it and needed to use Kiwi to book the other part of it. We would have preferred to just buy the full ticket from one source. Please try to correct your web page anomaly
I purchased airplane tickets to Mexico and I kept on getting emails about unable to reserve my flight... every time I called they said I needed to pay more money... I requested my money back and they gave me 80 % back of what I paid, even though I had paid a 33 dollar fee to cancel or change my flight at anytime... They took $100 dollars for doing nothing... Don't waste your money. This is a scam... October 29,2018
Hi Adriana,
Please send us your details using the link below and an agent will be in touch.
Kind regards,
Liam - Customer Care
https://tinyurl.com/ka77d8u
I found it very difficult to add baggage to my ticket during flight booking,
Now, after completing the booking, I steel don't have baggage in my booking,
And I steel don't know what to do.
I spent 2 years trying to get money back that was wrongly booked from my credit card. I even went to the local newspaper which printed my saga and edreams had "no comment" and did not reply to the newspaper. I can not believe that this company is still allowed to run. I went in circles and they were never ever able to explain why the money was booked and for what and I never received my money back! Do NOT book with this company please because in no way should this criminal activity be supported!
In one word- DO NOT BOOK flight here even if it's $5. They out inaccurate information's as " carry on included in price", then when you cancel, you can't get money back. Nobody is responding to Chat and there is no phone to call. Unbelievable they still exist.
Had to cancel my booking due to an injury and was advised not to cancel by e dreams as it would add costs. This jeopardised my insurance claim.
When calling I was on hold for over 30 minutes before speaking to anyone.
When making the booking, I looked to reserve seats and was shocked by the charges imposed... I went directly to the airline with "manage my booking" option and did this with ease, saving a substantial amount of money.
They are selling fraudulent not accessible tickets from Inida to locations you cannot travel.
I am stuck with 12+ Calls with each about 40 minutes wait calls to speak with agents to assist with ticket refund. The help desk number is based in Spain only (+44).
Opening case with EU and Spanish authorities to assist with refund.
I made a booking though the website only to find my return trip did not go though. I have been trying to get my money back for many weeks. Do not use this site!
All Indians on the call stations. Scam company.
I made my booking and between choosing my flights and paying for them the price increased by £13 per ticket which was annoying as I was on a tight budget and needing to visit my mother who has been unwell
I would also appreciate just one or two emails
But so far I have had 6?
Otherwise all else was fine
Thank you
We had many difficulties at the airport, flight cancelled, no internet connection etc. But when we finally arrived at a hotel for our overnight stay I was able to access flights online and eDreams was easy to follow and straightforward to book.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear E F,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team