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After booking hundreds of rooms for our company the first time we asked for any help we were treated like fools and booking.com fabricated a response from the property. We just wanted our money back but they tried to fob us off with 40% refund.
We were not provided with the address of the hotel or a working phone number. My guests couldn't find it and had to stay elsewhere. Booking.com refuse to refund and refuse to provide any details of their correspondence with the hotel despite our Freedom Of Information Request. We have taken out a small claim against them as it'[s a matter of principle
Bark leads are very expensive when compared to other sources but they included a lot of info so we bought a few. Bark would send a lead at £40 on Monday and send it again on Tuesday saying the person was still waiting to hear from me but was now available at £30. I later discovered that Bark had already sold the lead to 3 other providers at the higher price before offering it to me a little bit cheaper. This is outrageous. Also it turns out that they are buying the leads from other lead sellers and then selling them to multiple providers. Not sure how this sits with GDPR? They are offering the leads to so many providers that the clients are sick of being contacted.
* Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Booked a flight to New Zealand 6 months ago.
Edreams cancelled the tickets without informing anyone and I found out a week before my trip
The customer service department could not produce anyone who spoke acceptable English so they just sold me back the same seat for an extra £300
Tip for consumers:
Left the phone line open so so we listened to the very busy call centre while we were on hold for 45 minutes. English not spoken
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Empty.
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
I booked the Rio Design Copacabana Hotel for partner and I from 07/04/ to 14/04/2024.via...
Hi Mark,
We'r sorry to hear that you have had issues on our site.
We email you about the leads the minute they are placed. Usually customers can only see profiles once a lead has been purchased by the professional, however we also have a feature called Bark Match where we market profiles in advance.
We sometimes place our professionals as "Suggested Sellers". The customer will be able to see 5 relevant profiles when they place their request, and if they then click a button requesting a quote/contact this will generate a specific lead to that professional. We find these are usually the strongest leads as that customer has shown direct interest in the professional, and that is why the credit amount is higher for those leads. Responding to these leads quickly however is key, as they may have clicked this button with other professionals too. Please be aware that it is always up to the customer to close their request once they have found a professional. They do not always do this however (despite our prompts) so we always advise professionals not to respond to old leads, and generally advise responding within the first hour of a request being placed.
It is possible that a lead was sent to you after they had requested direct contact, but it is difficult to see what has happened from the details given. If you email us the emails you received and gave us the information on the lead we can investigate and see what may have occurred.
We always aim to get each request 2 - 5 responses so we always advise professionals to respond quickly to any leads they are interested in.
Our prices are set based on the monetary value of the lead as well as the heat of the lead and it's chance of conversion. We do not charge commission or a monthly fee to use us and so we feel our prices are fair for this system.
We appreciate your feedback and it will be passed on to the marketing team for review.
Kind regards,
The Bark Team