- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a ticket for 3 people( my cousins). Later received an email qualified as Prime, so I could change or cancel the trip with refund. One of 3(cousin), passed.We had to cancel the trip. E-DREAMS emailed saying, unfortunately, NO REFUND. I can change my review if Costumer Services answers my phone and solve my problem. Sorry, I'm very disappointed!
Location: US
Rizalva E.'s review of eDreams earned a Very Helpful vote
Rizalva hasn’t received any thanks yous.
Rizalva doesn’t have any fans yet.
Rizalva isn’t following anybody yet.
Empty.
No info given to check in before the flight so couldn't check in before
Dear Rizalva,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team