Overview
eDreams has a rating of 4 stars from 11,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Very simple and easy process and working with edreams is definitely a go too when you want a deal on flights.
Dear Company Representatives,
On 12.06.2024, I booked tickets from Bucharest to Bologna and back on 20.08.2024 and 26.08.2024 respectively, booking *******0070. My tickets have standard flexibility, so I only requested to shift my flight dates forward by one month and change the departure and return dates to 24.09.2024 and 01.10.2024 respectively, booking *******4491. As I understand the company's policy, the ticket price should not exceed the amount that was initially paid for the tickets.
However, on 27.06.2024, I received invoices totaling 195.54 euros, which need to be paid. Furthermore, on 27.06.2024, 89.9 euros were withdrawn from my card without my knowledge. Please explain why and how much I have to pay just for requesting to postpone the flight date by a month.
Sincerely, Igor Izmiridi
It was easy to book my flight and I was happy with that thank you 😊
50% discount on the airline ticket prices! I canceled my previous booking and booked on edreams.
I wanted to make a booking for a flight from Johannesburg to Durban. When Googling "FlySafair" - the eDreams website come up first. The words: "FlySafair" is typed far larger than their own name, which should be the first red flag. They pretend to be the FlySafair website...
The price quoted for the flight was R 3012 a ticket or R 6024 for two. Eventually they took R 8 831 off my credit card. When I eventually got past their bot, and spoke to a human, they told me I did not choose "the prime option" and asked for extra services - which I did not!
They scammed me out of R2800.
The person communicating with me just said "sorry" all the time - even when I said they are insulting me with the "sorry" they kept going with it - no effort to address the issue, just "sorry" - just to rile me more, adding insult to injury.
Avoid at all cost, they are crooks and will take your money.
I booked a ticket that offered a discount if I did a 30 day RISK FREE Prime Trial. NO SURPRISES. I entered all my previous and present account info into THEIR SYSTEM. They specifically stated no charge until 9/27 unless I canceled. They also did not charge when I paid the ticket. In addition they also sent an email stating the memebership would start 9/27 unless I canceled.
Upon checking my account they DID charge $69.99 that day. When I called they said I had used a Prime 2 years ago but their system does not recognize the info until we PAY. At NO TIME was there an indication when I made the purchase and signed in and verified all my customer information ON THEIR SITE IN MY ACCT did they indicate I did not qualify. They sent ME the pop up offering the trial.
After many many round abouts they now will refund $16 since I got a ticket "discount". I asked for an invoice that shows they paid the carrier $127 for a $79 ticket but they cannot. It is now a $53 "service fee" to purchase the $79 ticket and return to me only $16. I would NEVER have done that had they simply said, shown, informed that I did not qualify. They did the exact opposite and AFTER said Oops.
This company is GOOD at
Stealing and should be
Ashamed. I have dealt with a lot of companies and this one by far is the absolute worst. All their customer service is in India and they could care less that they are wrong and read from a script. Once they steal your money they will give you every excuse to keep it and laugh about it. Blatant fraud.
Dear Cherry,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Its amazing and very useful experience to use you application and agency.
Booked my flight a few days before my trip and edreams offered the cheapest rate I could ever find online! Thank you!
Please do not use them, scammers. Do your research before falling in their trap offering cheap vacations. Whoever posted a 5 star review is very likely fake, for more realistic picture please check out some independent sites, like Reddit or Quora
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am satisfied with the readiness to help and the correctness.
Hize un cambio de planes, y le agradezco a eDreams por la buena gestión y oportunidad, y también manejan muy buenos precios.! Los récomiendo!
I have spent 2 days trying to download boarding pass, but have had nothing but problems. I need assistance, because I refuse to have to pay at the airport while there is a problem between jet2, edreams and my email address.
Dear George,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not happy, probably will not book through this service again
Dear Jesus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy booking, good offers, good price, it's not that easy to find also a flexibility so thank you
I had booked specific dates for the change of flight. When my flight change was approved, I saw completely different dates. It was an issue on the company's side. I had to make several phone calls and wait over 72 hours for the issue to be resolved. I had a mixed bag of great call representatives and rude representatives. You get your problem solved but you have to keep calling them.
Dear Elicia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very fast and very efficient cheapest gate Way to purchase the tickets I all ways to make a booking for this,this is best way to book keep it up
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sheila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care