Overview
eDreams has a rating of 4 stars from 11,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
The experience was helpful and nice. However I don't like this commenting part.
Simple and quick. I think there is no need to say more.Thank you!
I am very satisfied with getting good prices on my traveling.
I booked a ticket from e-dream. I got notification that my flight was canceled, and I can find some alternative flight. I tried million times to rebook another flight, but I always get "we are unable to display this page".
Dear Amel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking flights, accommodation and car rental is straightforward and also at a good value.
Couldn't check-in online for Wizzair (ticket bought through edreams), had to pay €50 extra.
At the counter they also said that the nationality or the adress said we are from China... Just simply ridiculous
Dear Csaba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to buy my ticket, my only trouble is checking in, when I go to manage booking and click check-in it says "request received check your email" but nothing shows up, however this may be Ryanair's fault, hopefully all goes well. Thank you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a smooth and fast transaction as well as updates sent to us.
Thank you
Easy checkout fast reliable tickets great pricing for air fare and cheap hotels and rentals cars
Easy to use website where you can book flights and hotels at your convenience
A professional company that always lives up to our expectations. I highly recommend
Easy and accurate, the process was quick and easy and very good for those of us that have never booked an online ticket before. The site was very clear and the process was simple.
EDreams generally gives good discounts for the membership, but not all the time. This time the discount was zero compared to other sites.
Booking was very simple, I was just a bit concerned because after my booking I got an email from the airline my ticket went through saying that the booking wasn't completed. Luckily it was just a system error so I called them and got things straightened out. My only concern was that maybe sometimes between eDreams and the airlines things don't always connect right.
Good service, I am very pleased with service and help they offered in claiming compensation after my flight has been cancelled
I tried to get the app but can't use it on a Huawei phone. I'm happy about the booking and will check with Eva Air for updates and check in
https://www.edreams.com/travel/support-area/
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https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joo,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care