eDreams

The Spirit air line is not that much better, no services. You should purchase. The price I found with eDream was cheaper.

Very good. Sill waiting to confermatin in my mobile. Your emails are very clear and helpful.
Offering many more to help.

I have a nice experience in edreams primium service. The online helping service is really good.

It is good, however I was wondering why I wasn't required to submit other details such as passport numbers like how it's required with other airline booking websites. Should I be worried?

Good.it ask me to write it down 50 characters so that is why I am writing

Stress free flight booking.
Been on EDreams for some years now and it has proved times over time that they can be trusted with flight and hotel bookings

Incredibly poor customer service from edreams. I notified edreams 3 weeks ago of an airline flight cancellation which affected the return leg of a trip booked through edreams (note this was not shown on my edreams personal account and the flight was shown as being ok even though the airline had confirmed to me separately it was cancelled). Over the last 3 weeks I have made 6 phone calls requesting alternative return flight arrangements be made (I even quoted specific details regarding an ideal solution). I have been promised calls back from their "specialist team" within 72 hours but now twice they have failed to contact me. So far, I am still waiting for a resolution and all I get when I chase by phone is that edreams have "made the request with the airline" or "are waiting to hear back from the airline". I personally would avoid a travel reservation company that needs 3 weeks + to get hold of an airline to make a simple booking change. Completely unacceptable customer service.

This is the worst company that I've ever encountered. I have been waiting for a refund since September 2020. The airline cancelled the flight and refunded the money back to eDreams in March of 2021. Today is January 12,2024... I still have not received anything. I've had nothing but the run around from customer service... they keep saying that they will send me proof of refund within 72 hours... weeks, months and years have gone by and nothing. I'm thinking about suing at this point or doing a social media post so it can go viral and warn others to beware of this company. And what's worse is they have no number to call customer service. All you can do is email back and forth and each time it's a new person responding, then they close out the ticket and you have to start over. This is ridiculous.

Using eDreams to get the lowest cost flight booking was easy and no problems. Airline confirmation came through with 30mins.

Last year, I booked a flight ticket through them, but somehow, in doing so, I unwittingly accepted a subscription—perhaps hidden in the Terms and Conditions or through some unclear method of signing up without awareness.

Now, I'm attempting to contact them for a refund because I haven't utilized the service, but I can't seem to reach them. Their phone number is inactive, and they don't entertain inquiries unless you have an active booking. It's frustratingly well-crafted. I've witnessed numerous people fall victim to this scam.

I strongly advise against using this company; it's untrustworthy!

I like your service and prices and will use your services again and again thanks for your service

More than 1 year since I've requested my refund, they don't answer anything, emails, telephone calls, chat!
They just got the money, and vanish, but the funny and disgusting fact is that they are still selling for you whatsoever but not paying their debts! How can this be legal?
A corrupted company so big that found ways to steal the people protect by the law without suffering any consequences