eDreams

After booking, I received prompt email confirmations and helpful reminders, with clear instructions for managing the booking.
Combination of an easy booking experience, clear communication, and responsive customer service would make for a positive eDreams experience.

I recently used Edreams to book my vacation, and I couldn't be happier with the experience. The site was easy to navigate, with great filtering options that helped me find exactly what I was looking for. The booking process was smooth, and I loved the personalized recommendations they offered based on my preferences.

I usually plan a trip, and this application is useful and very good for me, because I have no problem buying tickets, because it is cheaper than other companies and its service is better, I don't get confused at all and I buy my tickets very easily, and it is very important to me that this company is valuable to its customers. This is very valuable in the world of e-commerce.

1) my husband's credit card failed, & I used mine for the booking. You specified that my name must correspond to the name on my credit card. Where we live, I am required to use a hyphenated name, married name followed by maiden name. When I attempted to type a hyphen, the system blocked & I was unable to type my full name.& thus unable to complete the booking. There
Must be many people with hyphenated surnames which appear as such on their credit cards. This need to be addressed. ( I have amended my full name below - with a hyphen!
2) from previous experience with the site, I have always had difficulty spotting the option for Special Assistance. No different, here: I kept a sharp eye on every single page of the booking process but still could not see it. You say there is an option just before the psyment process. If so, it should be much more visible.

3 days later my payment is still showing as pending. Investigated how easy it would be to cancel my eDreams Prime membership and was immediately taken to a scam website "usubby. Com" which then attempted to charge £9.95 to cancel. When I looked further, the cancellation process was much more difficult than it should be.

Stay away from eDreams at any cost. I booked several flights through them. Due to travel changes I had to cancel a few flights. Before cancellation I called there customer service to inquire if I will get refund whatever airline will provide. Customer representative told me that eDreams doesn't keep anything and I will get the refund whatever airline will provide. After cancellation they got the refund but never gave it to me. Now they are lying that I never had any conversation with their customer representative about refund. I mean why would call airline and cancel the flight? Just to give them money? If i would have an authority; I will mark this company as scammer. Please please stay away from scammers like this. They say that they give discounts; it's not discount they just increase the price and decrease it while booking. I use skyscanner and i get flights in same price.

It is not good to be hoodwinked into things! I am happy to pay for my consumables but not happy with having 2 options after reading the price of the flight which give you no real choice it's either or and stuff you if you don't want either but if you take prime you can cancel within days …. Yes but I don't want to have hassle! I am supposed to be on holiday! Why not just say this is the price of the flight accept and pay or NO end of!

The booking process was fair enough through the website but then the information becomes confusing, the airline sends info and edreams sends information, but I never got a clear breakdown of the cost. The cost that showed up on my credit card does not match the cost in the email confirmations. I was trying to look at a break down of the fees to find the hidden fees to explain the $80 difference. But I could not. Based on this I would not recommend this sight to anyone.

Your offered me a Prime Plus 15-day Free trial chance, thanks. After visiting your web and installed you APP, I understand what your Prime Plus product is excellent for whom travel frequently. However, it is not suitable for me because I am not a frequently traveler. I decide to cancel on your web, because you told when you show me the free trial offer, can cancel it on line or by call, however, did not find where can do the cancellation but call, it is inconvenient for people like me not living in US. In my opinion, it is important for company like you to keep the word, is not it? Can you cancel my free trial please?

I bought flight tickets, I booked hotel, all via edreams. I even paid for a premium membership to get some benefits (all a lie).
My flight was cancelled the day before. Edream did NOT inform me about it. I requested the refund and Edreams did NOT refund my money. I called the airline and since the tickets was purchased via edreams, the claim for the refund should be done via edreams. But after sending several emails and calls, edreams has NOT respond / refund / took the case at all. I have ever tried a worst costumer service. I am delegating the case to a solicitor to deal with it, and now will also claim for more compensation. I have cancelled my membership (which barely uses) and of course no refund made. I will make sure the word is well spread about this company and other people do not loose money as I did. Absolutely terrible experience.

One of the flights was indicated incorrectly, with 1 day = 24hr later than my request at Helsinki transit. But in the other hand, it says below and this is what I want, so I believe this is correct.
Connection: Change plane
Transfer duration: 2 hours 30 min. Check with airline for boarding time and gate.

I was changed for prime without my knowledge. They changed me for an annual amount of £90.00 without any prior information. Now that I talked to them they don't refund me for the entire amount. Instead they give me a little voucher that I will never use. I am really disappointed and angry and I don't recommend e Dreams to anyone.

Booking was simple & good. My only quim is that I am flooded with emails about my trip & found it bewildering as to what email to use. Emails are all the same thing on my conformations on my booking..

I enjoyed using the edreams platform it is so easy to navigate & I got very affordable flights which made me save a few dollars. I would highly recomend edreams to family and friends. The prime free trial made the deals sweeter.