About the Business
HelpCentre & Chat: https://www.edreams.com/travel/support-area/ Sign up for Prime deals: https://www.edreams.com/prime/ eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Éviter à tout prix eDreams, surtout pour les vols Low-Cost. En cas d'annulation, eDreams ne propose aucune solution de remboursement automatique et vous dit de vous débrouiller directement avec la compagnie, les compagnies disent le contraire... les remboursements durent des mois... et même ne peuvent ne jamais être fait... eDreams est une drôle de compagnie, qui ne cherche aucune solution avec ses clients. Je ne recommande pas eDreams!
The lady was very helpful with my enquiry. And the wait time for them to answer was less than 30 seconds
The App was work friendly. Looking forward to enjoying my service after boarding
👍👍👍👍👍👍👍👌👌👌💕💕💕💕💕💕💕💕😊😊😊😊😊😊😊😊😊😊😔😔😔😊😔😔😔😔😔😔😔😔😔😔😔😔😔😊😊😊😊😊😊😊😊😊😊😔😔
Scam! You can't cancel your ticket. Doesn't matter what they say. They hide to process and make the process impossible to achieve.
First they tell you can cancel on the website... ofc they hide the option. Once you find the option, you will get a notification you can't do it online. You have to make a phone call.
Phone call ofc is not local, they will give you international phone number, so that you have to pay a lot of money.
Once you are on the phone call, they will literally keep you waiting 30+ mins etc. probably would never respond.
I don't understand how I made the mistake, that I did not read the reviews online... :/ A lot of people have had the same experience.
The cancelling option was the main reason why I decided to buy from E-Dreams.
I hope the founders go to jail for the criminal activities they have been part of for so many years!
Dear Harri,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Brilliant service, fast clear instructions simple forms and very quick response
I booked my flight in december through edreams.
In january airline compagny changed flight hours that was not convenient for me so i asked to cancel my flight. Edreams didn't want to do anything with it and just refered me to Airlines compagny.
I contacted airline compagny and they accepted to refund me for cancelled flight.
In january airline compagny refunded money I paid. Bit since I booked through edreams money was refunded to edreams and not directly to my credit card. In february I contacted edreams because I still was not refunded to my credit card. Edreams representatif tells me that money was not refunded by airline compagny. I contacted again airline compagny and i had another confirmation that money was refunded in january.
Edreams told me that money was bot received and sending me back to talk to airline compagny.
From my experience Edreams it s just another scum platform that takes money and not give it back and blaming on airline compagny. No help at all to resolve probleme. I would never book my flight with edreams again.
Dear Daria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Got a great deal on a vegas vacation with a penthouse
So far, so good! To fully appreciate the site I will be able to make a comment after I boarded the plane without any problems!
I booked flights and accommodation. Found the eDreams www & app fab… x but then I got an email saying they are cancelled and I would be refunded?' Bizarre. I rang a UK no. And got confirmation re the booking reference…. Please help thanks!
Dear Emma,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thank you.that.fantastic and brilliant service experience with edreams..
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
...
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very quick to book flights and prompt confirmation. Lots of offers on hotels, car rental. Etc.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We have great on time and we will make again a reservation with E dream
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very quickly and good price of ticket, I recommend to other people use site
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We booked our trip and hotel and airline the total was charged to my account paid for insurance extra. Once i received a email stating my airline confirmation did not go through. I requested a refund and decided to book directly with the airline and hotel not through 3rd party. I was repeated told I would get a refund once the airline approved checked status and everything was approved but still no refund almost a year later. The only way they will communicate with you is through there chat which is a robot communication. They are a SCAM AND I WOULD SUGGEST STAY AWAY! I WAS CHARGED FOR SOMETHING THEY DID NOT DO QUICK TO TAKE YOUR MONEY BUT REFUSE TO REFUND WHEN THEY CANCEL EVERYTHING OR DONT EVEN COMPLETE THE BOOKING SO NO HOTEL OR AIRLINE WAS EVER BOOKED!
Dear Lesley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I enjoy in very pleasant communication with you, in fast and easy solution and planning of my trip! All praise and recommendation from me!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
So far everything is great and eDreams provide best price
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good. It wae easy but i want yo cancel my premium offer before my trial finished.
Dear Mohammad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Julien,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team