eDreams

Uncompensated flight delays and cancellations
There was a one-hour delay on the flight from Geneva to Zurich. Upon my arrival, I found that my connecting flight had been cancelled, necessitating an almost five-hour wait. Consequently, I reached my destination late, which made my pre-arranged pickup impossible. As a person with a disability, this situation caused significant discomfort. I commenced the next day's meeting already fatigued due to insufficient sleep.

After discovering the site/tool to this day i have experienced an extremely pleasant benefit for the different possibilities of flights with different conditions and prices that facilitates decision making.

A part of my wife's surname is missing I've tried for hours to speak to someone but all I get is bloody robots who tell me they can't do anything as it's BAs problem but BA say you need to check this out... can you help please...

I booked my flight using the free 2 week prime trial period, which admittedly I was very happy with. I rang to cancel this within a week and the customer service agent was helpful and polite but was pushy in trying to objection handle and talk me into staying. I assume this is scripted so no shade on them they were fine and confirmed they cancelled. However I have now been charged the Prime membership after explicitly agreeing I wanted to cancel. I tried to call again but I couldn't get through. I will continue trying when I am able to but overall I am incredibly unhappy with this. The offer was 2 weeks free which I made the most of and can't believe I have now been charged after being told it was cancelled. It seems they lure you in and then make their money through either pushing you into continuing a subscription or lying and taking your money anyway. Very poor.

First time user with last minute booking to fly home. The rapid booking confirmation and app appears to work ok. The only item missing is confirmation that bags will be automatically transferred during connecting flights.

Completing form was easy, but it did take numerous attempts to actually pay for booking. I would normally pay on credit card, but I kept getting message that there was a technical problem, I then tried my debit card and eventually Apple Pay.

Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.

I recently used eDreams to book a flight and found the platform user-friendly, with a straightforward booking process. However, I encountered some issues that affected my overall satisfaction. There were unexpected charges, including an automatic enrollment in the Prime membership, which I hadn't intended to subscribe to. Additionally, when I needed assistance, reaching customer service proved challenging, with delayed responses and limited support options. While the initial booking was smooth, these subsequent issues made the experience less than ideal.

It was first time to me with you and i got what i wanted. I hope to continue communicating with you to make various reservations related to air flights as well as hotel accommodations. I travel to Germany often with my family. As I mentioned above, it was my first experience with you and I found what I was looking for.

I didn't realize at first that the 4-star hotel I booked would be eco-friendly, but what a nice surprise! A whole hotel that actually cares about the environment; from eco-friendly furnishings to recycling bins throughout the property, eco-a/c and lighting! Such a refreshing breath! And conveniently located in the heart of Barcelona, walking distance to all the sites and just north of the beach! And has a pool and hot tub on a beautiful upper terrace with views of the city and conveniently serves food until 11:30pm at night for late night snacks or 24/hr room service! I will definitely recommend!

Dear Madam/Sir, my booking ref. *******7298 is not valid, my surname is WERNER and NOT WER, as stated below. I phoned your offices already twice, and was advised to contact Ethiopian Airlines directly, which I did. They cannot assist me, as different airlines are involved as well. Maybe I need to cancel my current flight, get re-imbursed by you and re-book for the same dates and flights under my correct name, Christina E.Werner. The details of my daughter Nicole Werner are correct, please do NOT cancel her flight. I would greatly appreciate your help in this, thank you.

My Good Experience Booking with eDreams
I had a great experience booking my flight through eDreams. The website was easy to navigate, and I quickly found multiple flight options that fit my schedule and budget. I appreciated the ability to compare different airlines and prices all in one place. The booking process was smooth and fast. I received a confirmation email right away with all the necessary details, and I liked how I could manage my booking directly through their app.

"I had an amazing experience with eDreams! The website was easy to navigate, I found great flight deals quickly, and the booking process was smooth and simple. Everything went perfectly — from the reservation to the actual trip. Their customer service was responsive and helpful when I had a small question. I will definitely use eDreams again for my future travels. Highly recommended!"

Great travel engine. Good fast service. I travelled and purchased flights via eDreams before. Flights have been canceled by airlines due to strike at airport in Germany and eDreams assisted very well looking for new quick options for us to come back and eDreams assisted personaly (prescribed special person to look after us on the mobile phone line till we came back home) provided hotels and proposed and organised new good flight options for me and my wife to help to come back from Asia.