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eDreams

Overview

eDreams has a rating of 4 stars from 11,047 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

This company responds to reviews on average within 3 days
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How would you rate eDreams?
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Ireland
1 review
0 helpful votes
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Luggage allowance
May 1, 2025

After purchasing my ticket Dublin to Mumbai for €869, I was surprised to know that it doesn't have normal luggage allowance. For normal luggage which I had to pay extra charges, next time I have to be more alert.

Date of experience: April 21, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Aftab,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Albania
1 review
0 helpful votes
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Clear
May 15, 2025

Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.

Date of experience: May 5, 2025
GB
1 review
0 helpful votes
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Happy
May 7, 2025

"I had an amazing experience with eDreams! The website was easy to navigate, I found great flight deals quickly, and the booking process was smooth and simple. Everything went perfectly — from the reservation to the actual trip. Their customer service was responsive and helpful when I had a small question. I will definitely use eDreams again for my future travels. Highly recommended!"

Date of experience: April 27, 2025
Bangladesh
1 review
0 helpful votes
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Great variety of flights
April 27, 2025

EDreams truly offers remarkable options. It is quite an agency. Although all the options along along the way of booking for various insurances makes it really confusing, since being a premium member there should already be included.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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I went to kayak. Com to book flights for a family vacation, and the first option for my airline of choice was facilitated by eDreams. I had to agree to a free trial membership in order to book, but I could cancel at anytime. The trial period was scheduled to end before my vacation started. I booked, called to cancel, endured the pushy customer service rep reading their "are you sure?" script, and thought that was that. A few days later, at 3am on a Sunday, my trip gets cancelled. No explanation. The airline looks into it and explains eDreams cancelled my flight. It costs $99 in non-refundable cancellation fees. The airline explains eDreams has no affiliation with them, and they recommend not using them or other pay-to-play third party sites. EDreams is predatory, unscrupulous, and vindictive. Go with them if you want your travel plans ruined.

Date of experience: April 13, 2025
Aniket P. eDreams Rep
3 weeks ago

Dear Jesse,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Spain
1 review
0 helpful votes
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I didn't realize at first that the 4-star hotel I booked would be eco-friendly, but what a nice surprise! A whole hotel that actually cares about the environment; from eco-friendly furnishings to recycling bins throughout the property, eco-a/c and lighting! Such a refreshing breath! And conveniently located in the heart of Barcelona, walking distance to all the sites and just north of the beach! And has a pool and hot tub on a beautiful upper terrace with views of the city and conveniently serves food until 11:30pm at night for late night snacks or 24/hr room service! I will definitely recommend!

Date of experience: May 4, 2025
LA
1 review
0 helpful votes
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Quick and Easy Access!
April 17, 2025

The website was easy to navigate, allowing me to quickly compare prices and flight options from various airlines. The booking process was straightforward and clearly laid out, with no unexpected fees or hidden charges. I received confirmation emails promptly.

Date of experience: April 6, 2025
Utah
1 review
0 helpful votes
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Good
April 19, 2025

I recently booked a round-trip flight through eDreams, and I was genuinely impressed with how easy and efficient the whole process was. The website was user-friendly, and I was able to compare multiple flight options to find the best deal. I appreciated the transparency with prices and the ability to filter results based on my preferences. After booking, I received immediate confirmation via email, along with all the necessary details for my trip. The mobile app was also super handy—it kept me updated on any changes and had all my booking information in one place. Overall, it was a smooth, hassle-free experience, and I would definitely consider using eDreams again for future travel plans.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Booking
May 8, 2025

Booking my flight was incredibly easy and stress-free. The website was user-friendly, the options were clearly laid out, and the entire process took just a few minutes. Highly recommend for convenience!

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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Good
May 6, 2025

It was a good experience overall. But a little frustrated that I was buying for my parents and while I asked them for any question; the prices changes between minutes or at the end the prices goes up when you are ready to pay. I was able to used a coupon so it worked out for my tickets

Date of experience: April 27, 2025
Zambia
1 review
0 helpful votes
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Mid-way experience with eDreams
May 11, 2025

So far, the experience is reasonable. However, I would prefer to do the review once the trip had been done, so that I know there are no hurdles for real. This may be premature for me to provide conclusive review.

Date of experience: May 1, 2025
France
1 review
0 helpful votes
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In most cases all my travels were smooth and if ge had to be done, appropriate service was given by the online support team
I one case the airline has changed a leg of my travel and it was complicated to solve it through edreams

Date of experience: April 3, 2025
Viet Nam
1 review
0 helpful votes
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First time
April 12, 2025

First time using. Will know more once this trip is completed. So far it seems to be correct in all aspects. I will follow up then. To give an honest review…. Needs to be a completed trip. Have had too many bad experiences with others.

Date of experience: April 2, 2025
Algeria
1 review
0 helpful votes
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Don't worry about details :)
April 29, 2025

Our journey consists of 2 part and 2 different air ways. Iberia quicky sent me a confirmation mail but Air Algerie not. Thankfully, edreams is still sending emails for information. I am glad for chose you 😊

Date of experience: April 19, 2025
Ghana
1 review
0 helpful votes
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Good deal but bad Airlines service
April 21, 2025

Tickets deal was moderate, but Turkish airline service was very poor. All three of My luggage are missing and am stranded at the airport. I am without my luggage as I type. Some air hosters were very disrespectful, acted in racist attitude.

Date of experience: April 11, 2025
Albania
1 review
0 helpful votes
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Unclear billing information
May 2, 2025

The booking process was fair enough through the website but then the information becomes confusing, the airline sends info and edreams sends information, but I never got a clear breakdown of the cost. The cost that showed up on my credit card does not match the cost in the email confirmations. I was trying to look at a break down of the fees to find the hidden fees to explain the $80 difference. But I could not. Based on this I would not recommend this sight to anyone.

Date of experience: April 22, 2025
John T. eDreams Rep
2 weeks ago

Dear Mohamed,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Nigeria
1 review
0 helpful votes
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Satisfactory delivery
May 16, 2025

I am happy with various booking options made available, timely information and delivery. However, I am yet to get the confirmation details for my Glasgow to Winnipeg journey on 18th June from Air Transit.

Date of experience: May 6, 2025
Massachusetts
1 review
0 helpful votes
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Smooth Booking Experience
April 17, 2025

Booking my flight through the eDreams was straightforward and efficient. The process was smooth, and I received all necessary confirmations and travel documents promptly. I'd definitely consider using their services again for future travel.

Date of experience: April 7, 2025
BA
1 review
0 helpful votes
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Not sattisfied
April 9, 2025

I did not find accomodation. Everything that was offered was old, expensive, far from the city or wuth very low ratings. Thats why I dont want to renew my subscription. Other platforms gave me better accomodation.

Date of experience: March 30, 2025
Ireland
1 review
0 helpful votes
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There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.

Date of experience: March 22, 2025