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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I booked my flight last minute and the app was so fast as well as the payment.
I received full details of the booking via email and on the app
I booked a two city holiday in Larnaca Cyprus and Athens Greece. It was fairly straight forward and easy to set up with flights and hotels. The prices were good, so I was very happy.
Don't like the fact you have to get free prime for 15 days in order to complete requirements otherwise everything spot on
...
It was quick and easy along with the cheapest available price. They sent the information over really fast and was very quick with sending me the information I need to get on my flight.
The result was satisfactory. But the process was not as fluent as I hoped for.
I never got a refund on the cancellation though I was a prime member
Very good website. When I booked i received my all travel details
...
Expedita y practica, excelentes precios y agilidad en la atención.
Very happy with the flight booking but not happy with the prime subscription. Can I please cancel the prime subscription. I don't have the 99 euros and no one is answering the phones
Dear Rory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team pai
Hay que explicar bien como hacer un check-in i no hay para que pueda descargar mi billete reservado cuando está comprado.
Accurate fast and easy booking making a soft and harmonious experience in booking!
Still early days but hoping to get customer friendly experience
Very good offer on price I hope no problems when I travel
Mi disgusto es que el equipaje no estaba bien especificado y tuve que comprarlo aparte
Estimado Celeste:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que se cumpliera con los requisitos de calidad y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este proceso.
Atentamente,
John
Equipo de Atención al Cliente pai
I would like to cancel my subsription to prime but the email that you wrote to me with to welcome me is not going through. Please cancel my subscriptiion before the trial ends.
Dear Lucy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Romesh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team pai