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eDreams

Overview

eDreams has a rating of 4 stars from 11,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.

service
873
value
828
shipping
509
returns
679
quality
752
This company responds to reviews on average within 3 days
+524
How would you rate eDreams?
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Ireland
1 review
0 helpful votes
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Luggage allowance
May 1, 2025

After purchasing my ticket Dublin to Mumbai for €869, I was surprised to know that it doesn't have normal luggage allowance. For normal luggage which I had to pay extra charges, next time I have to be more alert.

Date of experience: April 21, 2025
Aniket P. eDreams Rep
1 week ago

Dear Aftab,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

GB
1 review
0 helpful votes
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Happy
May 7, 2025

"I had an amazing experience with eDreams! The website was easy to navigate, I found great flight deals quickly, and the booking process was smooth and simple. Everything went perfectly — from the reservation to the actual trip. Their customer service was responsive and helpful when I had a small question. I will definitely use eDreams again for my future travels. Highly recommended!"

Date of experience: April 27, 2025
Bangladesh
1 review
0 helpful votes
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Great variety of flights
April 27, 2025

EDreams truly offers remarkable options. It is quite an agency. Although all the options along along the way of booking for various insurances makes it really confusing, since being a premium member there should already be included.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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I went to kayak. Com to book flights for a family vacation, and the first option for my airline of choice was facilitated by eDreams. I had to agree to a free trial membership in order to book, but I could cancel at anytime. The trial period was scheduled to end before my vacation started. I booked, called to cancel, endured the pushy customer service rep reading their "are you sure?" script, and thought that was that. A few days later, at 3am on a Sunday, my trip gets cancelled. No explanation. The airline looks into it and explains eDreams cancelled my flight. It costs $99 in non-refundable cancellation fees. The airline explains eDreams has no affiliation with them, and they recommend not using them or other pay-to-play third party sites. EDreams is predatory, unscrupulous, and vindictive. Go with them if you want your travel plans ruined.

Date of experience: April 13, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Jesse,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

LA
1 review
0 helpful votes
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Quick and Easy Access!
April 17, 2025

The website was easy to navigate, allowing me to quickly compare prices and flight options from various airlines. The booking process was straightforward and clearly laid out, with no unexpected fees or hidden charges. I received confirmation emails promptly.

Date of experience: April 6, 2025
Utah
1 review
0 helpful votes
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Good
April 19, 2025

I recently booked a round-trip flight through eDreams, and I was genuinely impressed with how easy and efficient the whole process was. The website was user-friendly, and I was able to compare multiple flight options to find the best deal. I appreciated the transparency with prices and the ability to filter results based on my preferences. After booking, I received immediate confirmation via email, along with all the necessary details for my trip. The mobile app was also super handy—it kept me updated on any changes and had all my booking information in one place. Overall, it was a smooth, hassle-free experience, and I would definitely consider using eDreams again for future travel plans.

Date of experience: April 9, 2025
GB
1 review
0 helpful votes
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Looks Dodgy
April 26, 2025

3 days later my payment is still showing as pending. Investigated how easy it would be to cancel my eDreams Prime membership and was immediately taken to a scam website "usubby. Com" which then attempted to charge £9.95 to cancel. When I looked further, the cancellation process was much more difficult than it should be.

Date of experience: April 16, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Viktors,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

California
1 review
0 helpful votes
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Booking
May 8, 2025

Booking my flight was incredibly easy and stress-free. The website was user-friendly, the options were clearly laid out, and the entire process took just a few minutes. Highly recommend for convenience!

Date of experience: April 28, 2025
Texas
1 review
0 helpful votes
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Good
May 6, 2025

It was a good experience overall. But a little frustrated that I was buying for my parents and while I asked them for any question; the prices changes between minutes or at the end the prices goes up when you are ready to pay. I was able to used a coupon so it worked out for my tickets

Date of experience: April 27, 2025
New Jersey
1 review
0 helpful votes
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Kind of a Pain
April 25, 2025

Not a pleasant experience. The website kept asking me if I wanted to pay for more stuff. They signed me up for some sort of prime membership. It's not at all clear how I can unregister and avoid the monthly charges.

Date of experience: April 15, 2025
Aniket P. eDreams Rep
2 weeks ago

Dear Harry,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

France
1 review
0 helpful votes
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In most cases all my travels were smooth and if ge had to be done, appropriate service was given by the online support team
I one case the airline has changed a leg of my travel and it was complicated to solve it through edreams

Date of experience: April 3, 2025
Texas
1 review
0 helpful votes
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Total Scam
April 16, 2025

Stay away from eDreams at any cost. I booked several flights through them. Due to travel changes I had to cancel a few flights. Before cancellation I called there customer service to inquire if I will get refund whatever airline will provide. Customer representative told me that eDreams doesn't keep anything and I will get the refund whatever airline will provide. After cancellation they got the refund but never gave it to me. Now they are lying that I never had any conversation with their customer representative about refund. I mean why would call airline and cancel the flight? Just to give them money? If i would have an authority; I will mark this company as scammer. Please please stay away from scammers like this. They say that they give discounts; it's not discount they just increase the price and decrease it while booking. I use skyscanner and i get flights in same price.

Date of experience: April 6, 2025
Viet Nam
1 review
0 helpful votes
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First time
April 12, 2025

First time using. Will know more once this trip is completed. So far it seems to be correct in all aspects. I will follow up then. To give an honest review…. Needs to be a completed trip. Have had too many bad experiences with others.

Date of experience: April 2, 2025
Algeria
1 review
0 helpful votes
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Don't worry about details :)
April 29, 2025

Our journey consists of 2 part and 2 different air ways. Iberia quicky sent me a confirmation mail but Air Algerie not. Thankfully, edreams is still sending emails for information. I am glad for chose you 😊

Date of experience: April 19, 2025
Austria
1 review
0 helpful votes
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Compulsory prime
April 20, 2025

It is not good to be hoodwinked into things! I am happy to pay for my consumables but not happy with having 2 options after reading the price of the flight which give you no real choice it's either or and stuff you if you don't want either but if you take prime you can cancel within days …. Yes but I don't want to have hassle! I am supposed to be on holiday! Why not just say this is the price of the flight accept and pay or NO end of!

Date of experience: April 10, 2025
Aniket P. eDreams Rep
3 weeks ago

Dear Amanda,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Aniket
Customer Care Team

Ghana
1 review
0 helpful votes
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Good deal but bad Airlines service
April 21, 2025

Tickets deal was moderate, but Turkish airline service was very poor. All three of My luggage are missing and am stranded at the airport. I am without my luggage as I type. Some air hosters were very disrespectful, acted in racist attitude.

Date of experience: April 11, 2025
GB
1 review
0 helpful votes
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Booking Flight
April 22, 2025

I have never book a flight before with an agent, always booked straight through the airline before. I found the experience a little nerve racking and was surprised at the amount the rise in price was after adding all the extras, like baggage. Usually included in a airline booking.

Date of experience: April 12, 2025
Massachusetts
1 review
0 helpful votes
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Smooth Booking Experience
April 17, 2025

Booking my flight through the eDreams was straightforward and efficient. The process was smooth, and I received all necessary confirmations and travel documents promptly. I'd definitely consider using their services again for future travel.

Date of experience: April 7, 2025
BA
1 review
0 helpful votes
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Not sattisfied
April 9, 2025

I did not find accomodation. Everything that was offered was old, expensive, far from the city or wuth very low ratings. Thats why I dont want to renew my subscription. Other platforms gave me better accomodation.

Date of experience: March 30, 2025
Ireland
1 review
0 helpful votes
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There was nothing wrong with the booking. Except that at some point, it seemed confusing when you don't have any heavy luggage to declare and you are also asked to make a choice from amongst many items.

Date of experience: March 22, 2025