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EconomyBookings Reviews Summary
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Good company, excellent price and service, the only thing that would like is 24 hrs telephone services, you have to call during office hours.
Rate was $26 a day for 3 days so $80, program tried to automatically add insurance, but checked to decline. Expected additional taxes and fees -- but after submitting order the total then came to over $166. Invoice sent did not list a breakdown on fees, just total price. Customer phone rep could not provide invoice breakdown, said had to ask car rental company for it, which in turn said I had to ask Economybooking. Fees/taxes from Hotwire etc. would have been about $40 on a $30 a day rental for 3 days for a total of $130.
The gentleman who showed me to my car was super sweet. We did have an issue, but EconomyBookings made it right with us, and I appreciated that!
Great experience with EconomyBookings. When I arrived they were out of rental cars and extremely apologetic. I waited briefly for my class of car to arrive.
The rental process was incredibly smooth and fast. The counter customer service rep was very pleasant and professional.
The convenience of "skip the counter" is wonderful. It is great to be able to walk off the plane, walk straight to the car (after verifying with the attendant and showing ID) and pull out. Easy returns and receipt emailed.
I'm giving EconomyBookings a 5 star rating because I could skip the counter and check-in online. This experience was much better than waiting in line.
Please keep doing what you're doing and I think I will only continue to rent with EconomyBookings for the foreseeable future
The rental agent at The Indianapolis went above and beyond for me and was incredible in her job. She was professional, courteous and really seemed to care, which is something you don't find in today's Customer service industry
I always can count on the car being clear, WASHED and ready to go! Friendly and customer satisfaction oriented group of guys.
Great location, friendly staff, they picked me up at my hotel and dropped me back off for free. I would like to thank Erika for all her help and I will be renting another car from this location in the future..
Rented a Luxury Class car over the weekend. I thought they had some Lexus IS 300 in their fleet. In stead, I ended up with a BMW 328i Xtype.
Easy in, easy out. Always polite and courteous. Great customer service and extended weekend hours makes this location my preferred EconomyBookings location
The reservation got lost in the system, but they got me in a car and on my way with no delay. Always have cars available and great service.
I had a very enjoyable experience renting my car from this EconomyBookings rent-a-car, everyone one was very friendly. I would highly recommend them to family & friends
The Manager and Staff was extremely helpful and very professional. The experience level exceeded all my expectations...
All of the people here are helpful and friendly. I recommend this location if you need to rent a vehicle.
We were greeted with a smile when we walked in, an welcomed. Dynasty Was kind and respectful. She was professional but still gave have you that personal touch. Which is rare to find in big corporations
From the business
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members