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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Always courteous service, quick and efficient service offering clean and modern vehicles. Great team
Excellent customer service! The staff was very friendly & super helpful! & my visit was relatively quick, & hassle-free. Ask for Quay if you visit! He's really efficient
The staff over there is absolutely amazing! It takes a lot to find the right people for business, and Enterprise did it! I recommend EconomyBookings to everyone!
They've always treated me fairly and with great professionalism. Having the option of free pick-up and return after renting is the primary reason I always choose EconomyBookings
Greeted warmly upon arrival, talked through very clearly about my options and concerns I had about uncertainty with my drop off dates
The agent had a problem getting the mileage on the vehicle for some reason when giving it to me, but ultimately she was able to get it through her computer or tablet. All in all a good job and I would rent from them again in a heartbeat.
Everything was super easy. Things are always a piece of cake with EconomyBookings. Would recommend to anyone!
This was the best car rental experience ive ever had. Didn't have to wait any time. Requested and paid for standard suv and received an upgrade at no extra cost.
I left and went to EconomyBookings. The deposit was on point the service was excellent and the return process was quick and proficient
I usually do but this time I flew into Indianapolis and had rented from dollar rental car. NEVER again the deposit was ridiculous the sales person was confusing.
I rented mini van from EconomyBookings. The car was great condition very well maintained for renter's. Very nice employees and easy to return. I'm a costumer EconomyBookings rent car since 2014 never disappointed with it.
The Kia Soul was a great choice, and I was able to change my drop-off location from the new city airport to a town location right by where I was staying. Pickup and drop off was so easy. Although costing a bit more than returning at same location, EconomyBookings was still the best price and service.
Needed to rent a car last minute during labor day weekend, went on the website and rented a car with my membership and when I went to pick up the car they upgraded me to a premium vehicle loved the service.
Very friendly staff - quick service - no nonsense - easy return of the vehicle- easy to access from the terminal
Very professional and efficient. Unlimited miles plus free spouse driver. Staff was expedient and didn't try to pressure me into purchasing extra options.
I had a great experience usingEconomyBookings location. Very friendly, has a smile on their face, works hard to resolve any issues, and treats every guest with open arms
We quickly went thru the check out at the airport to get our vehicle. The vehicle was very nice, 2020 model. Then, upon return the the check in was quick and easy.
Bri is one of the most professional and productive service members I've had the joy of seeing in action. She handled my difficult Saturday morning like a boss and I appreciate it so much. I'll be back to this branch before any other.
This EconomyBookings went well above & beyond customer, They were the nicest people I've ever dealt with. My wife and I went on a trip from Indiana to Florida and wanted a specific vehicle
It was super quick to pick up and drop off my rental car. Once I left the counter, a rep was waiting to take me to my car.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.