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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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This location has provided me with the best customer service I have ever had. All of the employees at this location provide a superior customer service enviornment. I rent from EconomyBookings a lot and I have been to many locations and this one is by far the best. They are efficient, informative, and I have never seen any of them without a smile
So far, it was from EconomyBookings that I have fulfilled my renting a car requirements. The staff has been friendly and nice. The cars have been in great condition.
I was very pleased with the gas mileage and sound system, however I found the car noisy. The ride was rough and you could hear the road noise. I will use this facility again and Enterprise for all future car rental needs
Recently rented a car from EconomyBookings. Their staff is friendly and very helpful. I choose this office because of their employees. I am very pleased with my experience at EconomyBookings. I rented a Hyundai Accent
The employees at enterprise are always friendly and helpful. Alwaye my first choice in car rental...
Their service is one of the main reasons I return. Just recently, they took care of my needs when I had an unavoidable change in plans. I appreciate their help.
I deeply appreciate their effort and I will only use EconomyBookings for any further needs in the future. The staff are exceptional people to know and thank you to your organization!
Hired a car through economybookings.com I used this company as they offered free cancellation refund if it was cancelled 48 hours before the start of the hire. Due to Covid19 my flight was cancelled so I cancelled the hire car on the 17th march 2020, well in advance of the 48hrs notice required, the car hire was 30th April 2020. I was initial told that I would receive a refund for the deposit I'd paid but had to wait 45 days. Well after 45 day I still had not received my refund. I again contacted them and they said they were not now paying refunds! And I could have a voucher. I told them i did not want a voucher but a refund as per our contract and was stated in an earlier email. They have since not replied to me. Do not use this company as you cannot trust what they say or whats on their web pages. They have taken my money and are not refunding it. We are now into June and still not resolved.
The rental process with this specific location is also very pleasant! I arrived and they swiftly got me into my rental and on my way. The condition and function of the rental vehicle far exceeded my expectations.
We rented a truck that was better than I had anticipated, they reserved a truck for the wife and me, and it was brand new. Loved it
Staff was friendly and helpful, from the counter staff to the lot staff. Was given a great car in a prompt fashion, and had a fast and trouble fee turn-in experience. What more could one want?
My first choice is to always rent with EconomyBookings. Not only do they have good prices but being able to walk down the aisle and choose my own car is key to me. And I've never had any issues with any of their representatives, everyone is nice and respectful.
Providing the best personalized service. Car selection was a easy and it took less than 20 minutes for me to exit the airport in the car. I prefer EconomyBookings
Rented in EconomyBookings. Fairly quick and easy rental. When I went to pick up the car, I was given an opportunity to get a free upgrade. So I received a compact car vs. economy. Return process very easy and easy access to airport terminal.
Car rode very well. We're planning another trip in a few months and will rent from EconomyBookings again.
Pick up and return went smoothly, no surprises. Car was ready and we had 3 in that class to choose from. Staff on phone and at the location were all pleasant and knowledgeable
Easy check in, easy return every time. We rented a compact and were pleasantly surprised to have a brand new Corolla. Previously we've received a Jeep and a Chrysler 200. Great value and I'll rent from them on my next trip
Everything went perfect. Lot attended was very helpful. He walked me to my car, opened the door and loaded my luggage.
Excellent service from the EconomyBookings employees, the Excellent Service at the vehicle pickup and return location by both the employees.
Very professional and had everything completed quickly. Thay also had a variety to choose from. Good
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.