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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Austria
1 review
0 helpful votes
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This location has provided me with the best customer service I have ever had. All of the employees at this location provide a superior customer service enviornment. I rent from EconomyBookings a lot and I have been to many locations and this one is by far the best. They are efficient, informative, and I have never seen any of them without a smile

Date of experience: June 3, 2020
New York
1 review
0 helpful votes
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So far, it was from EconomyBookings that I have fulfilled my renting a car requirements. The staff has been friendly and nice. The cars have been in great condition.

Date of experience: June 3, 2020
Switzerland
1 review
0 helpful votes
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I was very pleased with the gas mileage and sound system, however I found the car noisy. The ride was rough and you could hear the road noise. I will use this facility again and Enterprise for all future car rental needs

Date of experience: June 3, 2020
Poland
1 review
0 helpful votes
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Great
June 3, 2020

Recently rented a car from EconomyBookings. Their staff is friendly and very helpful. I choose this office because of their employees. I am very pleased with my experience at EconomyBookings. I rented a Hyundai Accent

Date of experience: June 3, 2020
Germany
1 review
0 helpful votes
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Nice
June 2, 2020

The employees at enterprise are always friendly and helpful. Alwaye my first choice in car rental...

Date of experience: June 2, 2020
New York
1 review
0 helpful votes
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Their service is one of the main reasons I return. Just recently, they took care of my needs when I had an unavoidable change in plans. I appreciate their help.

Date of experience: June 2, 2020
Switzerland
1 review
0 helpful votes
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I deeply appreciate their effort and I will only use EconomyBookings for any further needs in the future. The staff are exceptional people to know and thank you to your organization!

Date of experience: June 2, 2020
Cyprus
1 review
0 helpful votes
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Hired a car through economybookings.com I used this company as they offered free cancellation refund if it was cancelled 48 hours before the start of the hire. Due to Covid19 my flight was cancelled so I cancelled the hire car on the 17th march 2020, well in advance of the 48hrs notice required, the car hire was 30th April 2020. I was initial told that I would receive a refund for the deposit I'd paid but had to wait 45 days. Well after 45 day I still had not received my refund. I again contacted them and they said they were not now paying refunds! And I could have a voucher. I told them i did not want a voucher but a refund as per our contract and was stated in an earlier email. They have since not replied to me. Do not use this company as you cannot trust what they say or whats on their web pages. They have taken my money and are not refunding it. We are now into June and still not resolved.

Date of experience: June 2, 2020
France
1 review
0 helpful votes
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The rental process with this specific location is also very pleasant! I arrived and they swiftly got me into my rental and on my way. The condition and function of the rental vehicle far exceeded my expectations.

Date of experience: June 1, 2020
Canada
1 review
0 helpful votes
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We rented a truck that was better than I had anticipated, they reserved a truck for the wife and me, and it was brand new. Loved it

Date of experience: June 1, 2020
Ohio
1 review
0 helpful votes
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Staff was friendly and helpful, from the counter staff to the lot staff. Was given a great car in a prompt fashion, and had a fast and trouble fee turn-in experience. What more could one want?

Date of experience: June 1, 2020
Ohio
1 review
0 helpful votes
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Great location
June 1, 2020

My first choice is to always rent with EconomyBookings. Not only do they have good prices but being able to walk down the aisle and choose my own car is key to me. And I've never had any issues with any of their representatives, everyone is nice and respectful.

Date of experience: June 1, 2020
Ohio
1 review
0 helpful votes
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Great staff
June 1, 2020

Providing the best personalized service. Car selection was a easy and it took less than 20 minutes for me to exit the airport in the car. I prefer EconomyBookings

Date of experience: June 1, 2020
Switzerland
1 review
0 helpful votes
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Good experience
June 1, 2020

Rented in EconomyBookings. Fairly quick and easy rental. When I went to pick up the car, I was given an opportunity to get a free upgrade. So I received a compact car vs. economy. Return process very easy and easy access to airport terminal.

Date of experience: June 1, 2020
Canada
1 review
0 helpful votes
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Very good on gas
June 1, 2020

Car rode very well. We're planning another trip in a few months and will rent from EconomyBookings again.

Date of experience: June 1, 2020
Ohio
1 review
0 helpful votes
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Pick up and return went smoothly, no surprises. Car was ready and we had 3 in that class to choose from. Staff on phone and at the location were all pleasant and knowledgeable

Date of experience: June 1, 2020
Switzerland
1 review
0 helpful votes
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Chrysler 200
June 1, 2020

Easy check in, easy return every time. We rented a compact and were pleasantly surprised to have a brand new Corolla. Previously we've received a Jeep and a Chrysler 200. Great value and I'll rent from them on my next trip

Date of experience: June 1, 2020
NL
1 review
0 helpful votes
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Everything went perfect. Lot attended was very helpful. He walked me to my car, opened the door and loaded my luggage.

Date of experience: June 1, 2020
Luxembourg
1 review
0 helpful votes
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Great service
June 1, 2020

Excellent service from the EconomyBookings employees, the Excellent Service at the vehicle pickup and return location by both the employees.

Date of experience: May 31, 2020
New York
1 review
0 helpful votes
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Very professional and had everything completed quickly. Thay also had a variety to choose from. Good

Date of experience: May 31, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299