On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They were open early so I didn't have to wait. Car had a little damage on the bumper but took a picture and had them note it. No issues with return, brought back half hour late and did not get charged.
Great crew! I had a problem with my reservation and they helped me through it with great respect for my frustration. I highly recommend them!
I always use EconomyBookings because the people know how to deliver customer service like no other. I'll keep coming back because they go the extra mile to make the experience a great one
Needed a ride Sunday morning for a work road trip and you guys delivered! Fast, efficient, and worked to give me the exact style of ride I was needing at a GREAT RATE!
The experience today started out as a washout. BUT manager Claire Steweart worked and got our vehicle
Start to finish staff was amazing! Friendly and efficientWill definitely be back. Great car, low miles and no problems.
Knowledgeable, friendly, and customer-focused service. I was dreading renting a car for a week and it's certainly less painful when you get such great service. I really thought the pricing was very reasonable, too, which was also a nice surprise. I wish more people were as friendly and professional as their agents are.
Claire was a great help. Had rented a very small car yesterday (only one available) for our trip tomarrow but car was too small overall.
EconomyBookings the more I realize that it is no longer the location but the service I receive each and every time a rental car, SUV, or van is needed.
I have no complaints. The staff are always friendly and helpful, reservations are always on point and on time
We usually use EconomyBookings, but for the sake of proximity to our home, decided to use another several months ago. Not only was the process confusing, but they tried to charge us for not filling the tank when we had filled it. It took phone calls and emails to clear up the confusion
Received a great vehicle. I expected the smallest but I was treated as a valued customer thanks EconomyBookings
I booked a car rental with this company and when the voucher was submitted they had charged me for rental which I did not want but they said would credit. However, when the credit card came through no credit and I tried calling and was immediately disconnected. So now I have a voucher that shows car rental without insurance but a credit card charge that shows the price including insurance. I feel this company is not trustworthy.
My only disappointment was the birthday email for bonus points was not able to be added to my perk program in the local office. It was said that was strictly an online offer and needed to be used and applied as such.
I love EconomyBookings I have been renting from them for years and, will always rent from them. Until they give me a reason not.
Always get great customer service fast in and out hasn't let me down yet. I always check out EconomyBookings first for good prices and clean, well equipped cars.
Great customer service. I was up graded to a bigger vehicle than I originally rented at no extra cost.
Great folks, products and process. When there is not a National, I only use EconomyBookings. People and products rock!
My car broke down in Indiana on my way to Kentucky from Illinois. I had to have the car towed to a nearby dealership. This was on a Saturday and they wouldn't be able look at it until Monday
Rented a minivan out of Lafayette Indiana for 8 days. Reserved it online easy and quick. Picked it by showing driver license and swiped credit card and drove away.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.