business logo of EconomyBookings

EconomyBookingsReviews 4,747

3.0

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EconomyBookings?
grey star
grey star
grey star
grey star
grey star

EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Rigonda J.
Unfollow Rigonda J.
Share Review
Report Review

They were open early so I didn't have to wait. Car had a little damage on the bumper but took a picture and had them note it. No issues with return, brought back half hour late and did not get charged.

Date of experience: June 5, 2020
France
1 review
0 helpful votes
Follow Reba H.
Unfollow Reba H.
Share Review
Report Review

Great crew! I had a problem with my reservation and they helped me through it with great respect for my frustration. I highly recommend them!

Date of experience: June 4, 2020
NL
1 review
0 helpful votes
Follow Greg F.
Unfollow Greg F.
Share Review
Report Review

Good experience
June 5, 2020

I always use EconomyBookings because the people know how to deliver customer service like no other. I'll keep coming back because they go the extra mile to make the experience a great one

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Michael K.
Unfollow Michael K.
Share Review
Report Review

Needed a ride Sunday morning for a work road trip and you guys delivered! Fast, efficient, and worked to give me the exact style of ride I was needing at a GREAT RATE!

Date of experience: June 4, 2020
Switzerland
1 review
0 helpful votes
Follow Sem A.
Unfollow Sem A.
Share Review
Report Review

Very helpful staff
June 4, 2020

The experience today started out as a washout. BUT manager Claire Steweart worked and got our vehicle

Date of experience: June 4, 2020
Austria
1 review
0 helpful votes
Follow Shuma S.
Unfollow Shuma S.
Share Review
Report Review

Easy to deal
June 4, 2020

Start to finish staff was amazing! Friendly and efficientWill definitely be back. Great car, low miles and no problems.

Date of experience: June 4, 2020
NL
1 review
0 helpful votes
Follow Down D.
Unfollow Down D.
Share Review
Report Review

Knowledgeable, friendly, and customer-focused service. I was dreading renting a car for a week and it's certainly less painful when you get such great service. I really thought the pricing was very reasonable, too, which was also a nice surprise. I wish more people were as friendly and professional as their agents are.

Date of experience: June 4, 2020
Washington
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

Claire was a great help. Had rented a very small car yesterday (only one available) for our trip tomarrow but car was too small overall.

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Bryan T.
Unfollow Bryan T.
Share Review
Report Review

EconomyBookings the more I realize that it is no longer the location but the service I receive each and every time a rental car, SUV, or van is needed.

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Redbone B.
Unfollow Redbone B.
Share Review
Report Review

I have no complaints. The staff are always friendly and helpful, reservations are always on point and on time

Date of experience: June 4, 2020
Ohio
1 review
0 helpful votes
Follow Kelley R.
Unfollow Kelley R.
Share Review
Report Review

We usually use EconomyBookings, but for the sake of proximity to our home, decided to use another several months ago. Not only was the process confusing, but they tried to charge us for not filling the tank when we had filled it. It took phone calls and emails to clear up the confusion

Date of experience: June 4, 2020
Germany
1 review
0 helpful votes
Follow Andrea C.
Unfollow Andrea C.
Share Review
Report Review

Received a great vehicle. I expected the smallest but I was treated as a valued customer thanks EconomyBookings

Date of experience: June 4, 2020
Colorado
1 review
8 helpful votes
Follow Frances R.
Unfollow Frances R.
Share Review
Report Review

I booked a car rental with this company and when the voucher was submitted they had charged me for rental which I did not want but they said would credit. However, when the credit card came through no credit and I tried calling and was immediately disconnected. So now I have a voucher that shows car rental without insurance but a credit card charge that shows the price including insurance. I feel this company is not trustworthy.

Date of experience: June 3, 2020
NL
1 review
0 helpful votes
Follow Jon B.
Unfollow Jon B.
Share Review
Report Review

My only disappointment was the birthday email for bonus points was not able to be added to my perk program in the local office. It was said that was strictly an online offer and needed to be used and applied as such.

Date of experience: June 3, 2020
Canada
1 review
0 helpful votes
Follow Cooper R.
Unfollow Cooper R.
Share Review
Report Review

Good! Thanks
June 3, 2020

I love EconomyBookings I have been renting from them for years and, will always rent from them. Until they give me a reason not.

Date of experience: June 3, 2020
NL
1 review
0 helpful votes
Follow Pipo S.
Unfollow Pipo S.
Share Review
Report Review

Always get great customer service fast in and out hasn't let me down yet. I always check out EconomyBookings first for good prices and clean, well equipped cars.

Date of experience: June 3, 2020
Ohio
1 review
0 helpful votes
Follow Jason W.
Unfollow Jason W.
Share Review
Report Review

Great customer service. I was up graded to a bigger vehicle than I originally rented at no extra cost.

Date of experience: June 3, 2020
Germany
1 review
0 helpful votes
Follow Verona C.
Unfollow Verona C.
Share Review
Report Review

EconomyBookings
June 3, 2020

Great folks, products and process. When there is not a National, I only use EconomyBookings. People and products rock!

Date of experience: June 3, 2020
France
1 review
0 helpful votes
Follow Mike F.
Unfollow Mike F.
Share Review
Report Review

Great staff
June 3, 2020

My car broke down in Indiana on my way to Kentucky from Illinois. I had to have the car towed to a nearby dealership. This was on a Saturday and they wouldn't be able look at it until Monday

Date of experience: June 3, 2020
Canada
1 review
0 helpful votes
Follow Levi H.
Unfollow Levi H.
Share Review
Report Review

Rented a minivan out of Lafayette Indiana for 8 days. Reserved it online easy and quick. Picked it by showing driver license and swiped credit card and drove away.

Date of experience: June 3, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299