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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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I checked in, and they showed me the SUV I'd be using and I was gone. The whole process took less than 5 minutes. Thanks for a highly professional experience.

Date of experience: June 9, 2020
Austria
1 review
0 helpful votes
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I've been renting from another EconomyBookings location for about four years for occasional business use. Every time I have rented at the other location there has always been some kind of drama involved, but not here

Date of experience: June 9, 2020
MD
1 review
0 helpful votes
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Definitely made up where the South Bend location lacked. Got us what we needed when the other lot in SB failed to fulfill our reservation. Also staff here was nice and very helpful with our situation.

Date of experience: June 9, 2020
Ohio
1 review
0 helpful votes
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Excellent service
June 8, 2020

Very acomidating. Ive rented several times in the past year and almost always the best price a round, and im a bargain shopper only.

Date of experience: June 8, 2020
Switzerland
1 review
0 helpful votes
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Thanks Again!
June 8, 2020

Adam and Juan went well beyond being friendly and helpful. They took a bad situation that had nothing to do with a rent a car and turned it into a pleasant drive

Date of experience: June 8, 2020
Ohio
1 review
0 helpful votes
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Quick and thorough processing at pick-up; car was more than suitable for our needs; quick and thorough at return as well.

Date of experience: June 8, 2020
Luxembourg
1 review
0 helpful votes
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Will rent from EconomyBookings from now on. Was a long time Hertz user but the the staff at this location won my business.

Date of experience: June 8, 2020
Ohio
1 review
0 helpful votes
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We always rent vehicles from this location. The cars are clean and ready to go when you arrive. The agents are always courteous.

Date of experience: June 8, 2020
Iceland
1 review
0 helpful votes
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The people couldn't have been nicer. Quick, efficent, and very nice. Great rental car, same size as mine. It just couldn't have been a better experience.

Date of experience: June 8, 2020
Ohio
1 review
0 helpful votes
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Easy
June 8, 2020

I always have A Great experience with EconomyBookings. I have worked with both EconomyBookings (Goshen & Elkhart). If there has ever been a problem, they do their best to correct any problems.

Date of experience: June 8, 2020
Germany
1 review
0 helpful votes
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My husband and I have rented from EconomyBookings several times and have always had a good experience. Rentals are alwats clean and in great condition. Great rates.

Date of experience: June 8, 2020
New York
1 review
0 helpful votes
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Passat CC
June 8, 2020

Used there app process to book a rental. Was ready when I got ther. Out of state drivers liense requires CC, no debit card accepted

Date of experience: June 8, 2020
Austria
1 review
0 helpful votes
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I was happy with the device, but don't understand why I was charged when it was suppose to go the insurance

Date of experience: June 8, 2020
Ohio
1 review
0 helpful votes
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Very good staff
June 8, 2020

We have rented several vehicles here and have always found the service to be personable and reliable. The vehicles have always been well cared for. IF you have a problem and make staff aware they are very accommodating and helpful.

Date of experience: June 8, 2020
New York
1 review
0 helpful votes
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Love renting from EconomyBookings - low price & great vehicles to choose from, also being able to prepay for gasoline at their facility saves the hassle of trying to return the car with exact amount you picked it up with.

Date of experience: June 8, 2020
Luxembourg
1 review
0 helpful votes
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Wonderful service!
June 8, 2020

I arrived 5minutes before closing time and still got treated so great! All the employees there are so kind and I wont go anywhere else to rent a vehicle!

Date of experience: June 8, 2020
Virginia
1 review
0 helpful votes
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Do not use this company they will steal your money. If you have to cancel they will not refund your money they will only give you a voucher. They say it now takes over 90 days to process a cancellation and you will not get all of your money back

Date of experience: June 5, 2020
Washington
1 review
0 helpful votes
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I started using this EconomyBookings location a few years ago because a friend of mine had such positive things to say about them.

Date of experience: June 5, 2020
Switzerland
1 review
0 helpful votes
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We were in and out quick, not to mention the car they had ready was clean and looked like it had just rolled off the line! Endlessly grateful for how quickly they got us into a car while we were waiting on repairs of our own vehicle.

Date of experience: June 5, 2020
Ohio
1 review
0 helpful votes
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Thanks Again!
June 5, 2020

Easy to schedule a rental for a reasonable price! Assistance throughout the whole process before, during, and returning the rental car.

Date of experience: June 5, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299