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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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I checked in, and they showed me the SUV I'd be using and I was gone. The whole process took less than 5 minutes. Thanks for a highly professional experience.
I've been renting from another EconomyBookings location for about four years for occasional business use. Every time I have rented at the other location there has always been some kind of drama involved, but not here
Definitely made up where the South Bend location lacked. Got us what we needed when the other lot in SB failed to fulfill our reservation. Also staff here was nice and very helpful with our situation.
Very acomidating. Ive rented several times in the past year and almost always the best price a round, and im a bargain shopper only.
Adam and Juan went well beyond being friendly and helpful. They took a bad situation that had nothing to do with a rent a car and turned it into a pleasant drive
Quick and thorough processing at pick-up; car was more than suitable for our needs; quick and thorough at return as well.
Will rent from EconomyBookings from now on. Was a long time Hertz user but the the staff at this location won my business.
We always rent vehicles from this location. The cars are clean and ready to go when you arrive. The agents are always courteous.
The people couldn't have been nicer. Quick, efficent, and very nice. Great rental car, same size as mine. It just couldn't have been a better experience.
I always have A Great experience with EconomyBookings. I have worked with both EconomyBookings (Goshen & Elkhart). If there has ever been a problem, they do their best to correct any problems.
My husband and I have rented from EconomyBookings several times and have always had a good experience. Rentals are alwats clean and in great condition. Great rates.
I was happy with the device, but don't understand why I was charged when it was suppose to go the insurance
We have rented several vehicles here and have always found the service to be personable and reliable. The vehicles have always been well cared for. IF you have a problem and make staff aware they are very accommodating and helpful.
Love renting from EconomyBookings - low price & great vehicles to choose from, also being able to prepay for gasoline at their facility saves the hassle of trying to return the car with exact amount you picked it up with.
I arrived 5minutes before closing time and still got treated so great! All the employees there are so kind and I wont go anywhere else to rent a vehicle!
Do not use this company they will steal your money. If you have to cancel they will not refund your money they will only give you a voucher. They say it now takes over 90 days to process a cancellation and you will not get all of your money back
I started using this EconomyBookings location a few years ago because a friend of mine had such positive things to say about them.
We were in and out quick, not to mention the car they had ready was clean and looked like it had just rolled off the line! Endlessly grateful for how quickly they got us into a car while we were waiting on repairs of our own vehicle.
Easy to schedule a rental for a reasonable price! Assistance throughout the whole process before, during, and returning the rental car.
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.