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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Klarens R.
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Awesome customer services so so helpful when my car took 3 weeks instead of 1 week to get repaired Ina made sure I kept driving and was satisfied and Issac was great also

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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Unlike one other EconomyBookings location that require a current utility bill in order to rent a vehicle from them.

Date of experience: June 10, 2020
Ukraine
1 review
0 helpful votes
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I worked with Isaac, it was a total a complete blessing because he's so patient. He was by himself for a little while, he did the incoming, answered phone calls and made reservations all with a smile

Date of experience: June 10, 2020
California
1 review
1 helpful vote
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Bad service
June 10, 2020

Its completely difficult to make any changes to your existing reservation. I try to get ahold of them by email never got any respond, and I try to contact them by phone no luck either. I don't recommend this company

Date of experience: June 10, 2020
Ohio
1 review
0 helpful votes
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My recent rental
June 10, 2020

They were promt in their service and very friendly. I will be using them again for future rentals...

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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Great go to!
June 10, 2020

They didnt have what i reserved, so they upgraded me, free of charge. Its great, the people are great and i will definitely keep using the service, very well pleased.

Date of experience: June 10, 2020
Washington
1 review
0 helpful votes
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The staff was extremely professional and I just Loved the pick you up system. I would rent from them again when needed...

Date of experience: June 10, 2020
Ohio
1 review
0 helpful votes
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Antwione was nothing short of excellence he was very professional and patient throughout the entire rental. I would come again for his service alone. He makes me feel at home.

Date of experience: June 10, 2020
Poland
1 review
0 helpful votes
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Quality customer service given by a representative named Antwione. Very prompt, vehicle was clean, and this location definitely has the best rates.

Date of experience: June 10, 2020
NL
1 review
0 helpful votes
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Awsome respectful young lady me and my fiance had a problem at the other site, so went to grant which we have rented bfor and we want in and she got us out in know time with no problem god bless her and thank her

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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I've bought seven vehicles from here in 20 years. I love these people and they take such good care of me. I've recommended them to friends and family and will continue to do so.

Date of experience: June 9, 2020
VG
1 review
0 helpful votes
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It was comfortable.
June 10, 2020

Very good people, sent a lot of people from my job there. If u need a car and need something affordable, this is the car lot to go too

Date of experience: June 9, 2020
Ohio
1 review
0 helpful votes
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I recently had to use EconomyBookings for the first time and all I can say is EXCELLENT service! I would recommend them to anyone!

Date of experience: June 9, 2020
Florida
1 review
1 helpful vote
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Save your time and money and go to a well known rental car company instead of the bottom of the barrel car companies like fox rental who take advantage of the renter and charge you cleaning fees and damages you didn't cause. Take detailed pictures and videos before renting. Be safe and not sorry, I will no longer use economybookings for my car rental needs.

Date of experience: June 9, 2020
Ohio
1 review
0 helpful votes
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The people couldn't have been nicer. Quick, efficent, and very nice. Great rental car, same size as mine.

Date of experience: June 9, 2020
Canada
1 review
0 helpful votes
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I have worked with both EconomyBookings (Goshen & Elkhart). If there has ever been a problem, they do their best to correct any problems. I have gotten free gas and rental days. And with EconomyBookings plus, I have earned enough points to get at least 4 or more free rental days! I wouldn't rent from anywhere else!

Date of experience: June 9, 2020
Canada
1 review
0 helpful votes
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Super good car
June 10, 2020

Having a brand new car, open road = Super good-happy time. You guys ROCK!... service, information, support and smiles. You got everything. I'll recommend to all my friends how awesome can be this experience!

Date of experience: June 9, 2020
Switzerland
1 review
0 helpful votes
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Got off the train at 7:30 am called on my reservation had a van and driver pick me up, my rental was ready to go, dropped it off the next morning with the key in the drop box.

Date of experience: June 9, 2020
Ohio
1 review
0 helpful votes
Follow Milosjh B.
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It's always a pleasure renting from this office because the staff knows me well now and they look after my requests well. In very rare instances where, due to short timing, I wasn't able to get the vehicle of my first choice. The comparable vehicle served well.

Date of experience: June 9, 2020
Austria
1 review
0 helpful votes
Follow Rachael G.
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Always will go back to EconomyBookings! Best customer service and if you need anything at all they will bend over backwards for you!

Date of experience: June 9, 2020

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299