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EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
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Awesome customer services so so helpful when my car took 3 weeks instead of 1 week to get repaired Ina made sure I kept driving and was satisfied and Issac was great also
Unlike one other EconomyBookings location that require a current utility bill in order to rent a vehicle from them.
I worked with Isaac, it was a total a complete blessing because he's so patient. He was by himself for a little while, he did the incoming, answered phone calls and made reservations all with a smile
Its completely difficult to make any changes to your existing reservation. I try to get ahold of them by email never got any respond, and I try to contact them by phone no luck either. I don't recommend this company
They were promt in their service and very friendly. I will be using them again for future rentals...
They didnt have what i reserved, so they upgraded me, free of charge. Its great, the people are great and i will definitely keep using the service, very well pleased.
The staff was extremely professional and I just Loved the pick you up system. I would rent from them again when needed...
Antwione was nothing short of excellence he was very professional and patient throughout the entire rental. I would come again for his service alone. He makes me feel at home.
Quality customer service given by a representative named Antwione. Very prompt, vehicle was clean, and this location definitely has the best rates.
Awsome respectful young lady me and my fiance had a problem at the other site, so went to grant which we have rented bfor and we want in and she got us out in know time with no problem god bless her and thank her
I've bought seven vehicles from here in 20 years. I love these people and they take such good care of me. I've recommended them to friends and family and will continue to do so.
Very good people, sent a lot of people from my job there. If u need a car and need something affordable, this is the car lot to go too
I recently had to use EconomyBookings for the first time and all I can say is EXCELLENT service! I would recommend them to anyone!
Save your time and money and go to a well known rental car company instead of the bottom of the barrel car companies like fox rental who take advantage of the renter and charge you cleaning fees and damages you didn't cause. Take detailed pictures and videos before renting. Be safe and not sorry, I will no longer use economybookings for my car rental needs.
The people couldn't have been nicer. Quick, efficent, and very nice. Great rental car, same size as mine.
I have worked with both EconomyBookings (Goshen & Elkhart). If there has ever been a problem, they do their best to correct any problems. I have gotten free gas and rental days. And with EconomyBookings plus, I have earned enough points to get at least 4 or more free rental days! I wouldn't rent from anywhere else!
Having a brand new car, open road = Super good-happy time. You guys ROCK!... service, information, support and smiles. You got everything. I'll recommend to all my friends how awesome can be this experience!
Got off the train at 7:30 am called on my reservation had a van and driver pick me up, my rental was ready to go, dropped it off the next morning with the key in the drop box.
It's always a pleasure renting from this office because the staff knows me well now and they look after my requests well. In very rare instances where, due to short timing, I wasn't able to get the vehicle of my first choice. The comparable vehicle served well.
Always will go back to EconomyBookings! Best customer service and if you need anything at all they will bend over backwards for you!
Answer: They do not just delay. When something goes wrong, they never intend to make good ony any of their promises: they do not call or write back, they do not follow up, and sure as hell they do not pay you anything unless you force them to, and that (in my experience) can only be done via the courts. This company is rotten and everyone should stay away from them.
Answer: Economy Booking is based in Europe and is impossible to deal with. I would never use them again. I got my money back (the down payment taken off at the time of booking) by using better Business Bureau and going after the US rental company.
Answer: A complete shambolic company that cons people out of money!
Answer: Theft Company (Economy Booking) ever because they will steal your money and they don't respect the customer.
Answer: You can't. They aren't to be trusted
Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.