I booked a car. The day before my rental I called to change the time of pickup. After endless going back and forth between the car rental company and EconomyBookings phone support, the EconomyBookings employee on the phone told me to cancel and book again and that support would refund me one. They refused to issue a refund even after repeated back and forth.
A very terrible thing happened to my family on October 8 when we arrived at the rental car company (MEX or +MAS)) in Cancun airport area at 5pm. I paid already and showed the rental car voucher. After waiting for 2.5 hours in the rental car company (MEX or +MAS), they rejected us because they said that EconomyBookings don't pay them. The manager of the rental car company is Jonathan Velazquez. He is the one rejected the rental car service.
My family and I ended up having no car and had to arranged our own transportation from Cancun and go to our hotel in Playa del Carmen. We arrived at the hotel at 11pm.
I called EconomyBookings the next day. They said they need 5 to 28 days to do investigation. They received money fast, but did not provide the service.
Hello Ken,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please note that your request is still being processed. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.
This is not the first time I rent a car in this company. I am very pleased with the service and also not with the high price of renting a car. I can say with confidence that if I need to rent a car again, then of course I rent it without any hesitation at the EconomyBookings.
I rented from Dollar in LAX, from Dollar the rate was $164, through EconomyBookings.com they added on full insurance coverage (not approved by me) and took the final total given in Dollars to mean Euros and then converted that to Dollars on my credit card, which made the total $315, plus $10 conversion fee my my bank. Stay away from these people
We picked up a car last weekend. Ollie was the staff member who looked after us.
He was very helpful and pleasant, showed us to the car. Was there also when we arrived back.
The whole process was easy and quick, and the car was immaculate, inside and out.
Thank you, and would definitely recommend EconomyBookings
They are a horrible third-party booking website to rent a car. They Scammed me by selling me a "Full Coverage" for the car that doesn't cover anything. Using confusing wording, I thought I bought a full coverage insurance. But it wasn't,
I was never able to pick up my car with Routes because this car rental company would not sell me insurance at the site because I am a BC resident and that the coverage I bought with economy booking was not covering anything. I had to sleep at the airport, lost my rental and lost my money...
Neither of those companies was helpful at solving my problem, and though the fact that I could not pick the car because of their bad business practices, I never got a refund from Booking Group/ Economy Booking...
They are scammers.
Don't use third-party websites for your bookings. Go straight to the dealers because after, both companies can just wash their hands off by saying it's the other company's fault and they keep your money.
Hello Cath,
Thank you for choosing Economybookings.com for your car hires, and for your feedback. We are sorry to hear that you had a negative experience.
With reference to the reservation you had created through our website, we would like to inform you that Terms and Conditions of the chosen Rental Company were available for your consideration during the process of booking.
We would like to note that Full Coverage does not contradict or replace any insurances from the rental company. Rental vehicles are required to have at least basic insurances as Collision Damage Waiver.
However, please do not hesitate to send a formal request to our Customer service team and we will have a more in-depth look at your case. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
I loved the service. Everything was smooth and effortless. Great work! I will definitely use the service again and will, indeed, recommend to friends and associates. Best price, nice hotel, I will choose Amoma form my next trips.
Be careful to rent the car with this company, they charge you additional (obligatory) "Refundable excess" 60 Euros and will not refund it.
Answer from EB: Refundable excess - it is additional extra insurance. It is not refundable.
Dear Pavel,
Thank you for your feedback.
Please note that "Refundable Excess" is an additional option which You purchase with Booking Group company and it covers the expenses for the amount up to 750.00 EUR of your security deposit in case if You have made the damage to the rented vehicle.
You can always refuse to purchase this option on step 2 at the moment of processing booking. Also you can cancel "Refundable Excess" protection before the beginning of your rental period by sending a request to the reservations@bookinggroup.com.
For more thoroughly investigate your complaint we ask you to send your reservation number to our Customer Support Team via e-mail
support@bookinggroup.com
We hope that very soon hear from you and we be able to check the situation.
Regards,
Booking Group Team
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This is the first time I used Economy booking as car rental plattform. Nothing to blame everything punctusl and precise. I think it depends on which desk you choose for your car. I prefer always known rental brands and full cover insurance of the desk where you rent the car... less or no problems at all later.
Car Rental. I was really happy with the agency operator Syed Ashraf. He gave me an upgrade and was really friendly and helpful to get my car. I would really recommend him and this Economybookings location to everyone.
Everyone at this location has been SUPER nice; the customer service is amazing. If I was better at remembering names I would try to give each of the people who helped us while we were renting a car (our old one is having some problems) a shout out.
It's dishonest to present yourself on price comparison websites as cheaper than the established firms and then to pile on the extras when the booking has been made and a deposit paid. No point saying that it is in the small print: it needs to be in big print and easy to find. That is honesty.
Really kind and efficient people. I accidentally left a V. A. card at Thrifty, and they called me several times to make sure I got it back! Unusually wonderful people work at Thrifty! NOt so common these days! NO upsell at all!
Similar to other reviews I purchased 'Full Coverage' and car was damaged. Excess was changed by rental company, after multiple emails to the customer support team I'm yet to even receive a response.
While the rental itself was smooth, I truly hope the Full Coverage I paid for is not a scam.
Update - After 5 months I confirm it was not a scam, I finally got responses and I received the insured amount accordingly.
Hello David,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
I like the fact that EconomyBookings is now in the Rental Car at O'Hare rather than offsite. Much more convenient! The customer service rep. Was very friendly and helpful, and offered several great tips regarding refueling and tolls. No problem with the car either.
I did rent a car thru this pieceof$#*! company and when I arrived they did not have any car available for rent. Never refund the 80.00 dollars. They closed the case in their favor. Save your money and time. Go somewhere else.
Slight flight delay meant that i arrived at the rental desk 30 minutes after pickup time. It took 15 minutes for the rude staff at the airport to announce that my booking had been canceled and that was it. Never ever again.
I have been trying for weeks to speak to someone or to get a response for a refund and I have yet to get a response back from anyone. I booked online a rental car 3 weeks in advance and when I arrived at the airport I was told by the rental company they could not rent to me I tried to contact economy booking and they have yet to respond to any of my emails or phone calls about refunding my money.
Is a car company that produces many cars in all categories of high quality and features cars with a very strong air conditioning, which is one of the best types of air conditioning systems, in addition to its powerful cars.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Alex,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.
Best Regards,
Support Team