Very helpful and professional, intelligent staff. Super easy to pick and drop off, they don't make you walk up a sketchy garage, they bring it to you. They answer the phone and have a positive attitude
Very quickly and efficiently provided their services, everything was explained to the smallest detail, I was also pleased with the cost of the services, not the cheapest ones, but I was willing to pay more for what was provided to me. In general, I recommend. Well done!
EconomyBookings rental car is the worst company that I met for 45 years of car rental. Their objective is just to get their percentage on businesses they make with companies with which they subcontract the car rental. They don't care at all of their customers. My experience last September in UK with them: for a 15 days rental cost of £170, I was charged £622 for a damage evaluated to £100 by a UK garage. After 1 month of disputes by email, they were not able to provide me with an invoice of the repair. My advice: Avoid renting a car with this ExpensiveBookings company.
Jacques Deprez, Belgium
Fun to drive a really nice car, they only have Audi. We got a Audi Q7, WOW. My wife wants to buy one now. We could afford the rental, but not to buy one of these cars so it made it fun to have for a week
For the first time after renting from several car hire companies over a period of 30 years I drove the car I hired. Most times I get a car I did not hire or the firm has nothing left in the line of cars ordered.
James was a sweet guy that made sure I rode in style and made sure I made it back to my car that was in the shop for repairs. This location is very nice clean and professional thank you so much for your services EconomyBookings at Union.
Alltough there was a problem with the pick up time because our flight was delayed, the man from the costumers service made it work. He eben changed something with another couple to be able to give us the car. Vehicle was in good condition.
I had originally booked the rental with another company which, due to a bureaucratic problem, refused to deliver the car to me. The EconomyBookings Filippo attendant was ready to assist me and, thanks to him, I managed to rent the car. The real competitive advantage of your company is the professional staff with a culture of service.
They have low prices for a reason. I had to cancel my rental and did it online because I couldn't get a hold of any representative. I've tried calling 3xs to discuss my refund but I've been on hold 45+ minutes. I sent an email and had yet to get a response. I'm owed over $300. Use an actual company that will take a small deposit. Not this company that charged everything to my card before I even had the car!
I was price shopping for a rental car and found the best price offered through Economy Bookings for a rental car from Thrifty Car Rental. After I booked the reservation and paid in full I received my rental confirmation email which showed the funds in a foreign currency. I initially panicked and then researched reviews on the company. A deeper degree of panic set in due to all of the negative reviews. Referring back to my confirmation email there was a Thrifty specific reservation number so I went to Thrifty's website to cross-reference the confirmation number and no reservation was found. Intense panic, but then I called Thrifty's customer service and they pulled up my reservation with all the details with no issue. Pick up and return of the rental car was hassle free, prompt and overall a good deal.
As of today, I have now rented twice in the past two months. And I have already booked to rent again in Oct and Nov (2016). I use the rental car for business travel. The quality, performance, and the cleanliness of the cars is superb.
I selected a rental car for New Orleans vacation. The cost quoted was 321.00. After I agreed to the selection the amount on my credit card was 378.00. I asked why this amount was charged on my credit card they said the 321.00 was Euros. I immediately cancelled my reservation. It is now more than 7 months and I have not received my refund.
I've been going to this location for a few years now. This EconomyBookings makes you feel like family. The service is always perfect and the manager and staff always remember you and go out of their way to give you the best equipment for the best price.
The company is very good. I use the services of car rental for more than one year. In the middle of the summer was in Poland, ordered a car rental company EconomyBookings, surprised was valuable, very low prices, as for Italy, a big plus-insurance, other companies are more difficult with this. Thanks to the guys from EconomyBookings, for a couple of days managed to solve all the cases, saved a lot of time.
Improve you cancellation policy!
I made this reservation to drive to Nebraska for my daughter's funeral the day before I was going to leaving. Found out the day I would leave that the funeral arrangements had not been secured as I thought the day the reservation was made. When I called to cancel -the booking was cancelled but never told that I would still be charged the $158.00 that I had charged to my credit card. If nothing else I would have picked the car up and kept it for the time that it was rented if I had known that I was paying for it anyway. Dollar Rental Car is a partner in a scam. Remember you Reap what you Sow!
This company is a Scam, I was never able to pick up the vehicle from the rent a car, they did not answer the phone when I had the problem and then they told me that they could not do the refound for me because it was out of time, even when I sent an email to the company immediately.
Please do not make the mistake of using this service, it is terrible, they leave you with nothing and do not respond.
Dear Paredes,
We appreciate your feedback, and we sincerely apologize for any inconvenience you may have experienced.
If you have any concern, we encourage you to reach out to our Customer Support team directly.
Best regards,
EconomyBookings.com
The best rental and the best cars that I rented for all my time. I will constantly rent cars here! I thought I was renting and I'm going to fall in love, it turned out to be wrong. The car was in perfect condition, everything was clean and the smell was pleasant.
The booking process was nice and easy. Everything was exactly as described on the web site. The car rental company staff was helpful and super professional. The car was clean and good. All in all, it was a very nice experience and will likely book it again if we ever go to Cyprus on another occasion,
I booked a rental car for a small holiday in Italy. I had paid for this in the Feb for a trip in June. I attempted to change the named driver via the online service and it returned an error message.
I therefore decided to ring their "24/7" phone line online to be told that the car hire had been cancelled and that it was our fault. A brief admission from them that they never had a rental car in the first place for us, rapidly brushed away. As I tried to explain that we would just not change the details I was shouted at and told that I was stupid and why could I not understand that my booking was cancelled!
The call centre operator was called Martin and was based in Latvia. He was rude and abusive to both my partner and myself. He offered a different car at a higher price- that is the scam! Given how appealing the service was and how rude the call centre was I decided to pay the 20 cancellation fee and not give them any more money! Yet to get the money back
STAY WELL CLEAR
While as a whole i would recommend Dollar Rental to my friends i would
Like to point out that waiting time at the desk can be annoying.On my most recent visit
It took me an hour in the queue to get to the desk. Having reached the desk i found the staff very helpful.
Overview
EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your email. I would like to ask you contact our support department via email support@bookinggroup.com. Please indicate all necessary information concern your passed booking (with the booking number) after representative of our company will contact you concern your request that you will write. We are more than welcome to help you and to make our service better for our customers. If you will need any further information please do not hesitate to contact us.
Kind regards,
Economybookings. ComTeam.