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EconomyBookingsReviews 4,747

3.0

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
616
quality
683
This company responds to reviews on average within 9 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Warning - Fraud
June 10, 2022

Do not make any reservation with this company.
We rented a high end car on their website and ended up with a cheap car.
As both car were SUV, economy booking was considering that they were similar.
They are not honest when saying that you will have a similar car than the one advertised.
They will not hesitate to stretch the meaning of this word.
Be cautious and avoid at all cost using their platform. Contact the car dealer directly instead.

Date of experience: June 10, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Ben,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

GB
2 reviews
6 helpful votes
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Booked a car in Barcelona at 10pm. The listing made no mention of the after-hours 60 EUR charge from 10 pm onward and provided the wrong telephone contact info.
I Immediately used their site to search if there was any difference in price between opening hours and after-hours for another day, and found none at ALL!

They refused to apologise, acknowledge or compensate for the surprise charge. This is unacceptable anywhere and certainly illegal.

Date of experience: June 9, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Yenong,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, it has been processed and you should have already received our answer. Unfortunately, the refund cannot be made in this situation. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

GB
1 review
0 helpful votes
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Good broker to use.
June 8, 2022

Good broker for car hire. Normally best rates, easy to understand. Based in Eastern Europe but they have phones that get answered and staff are generally very helpful. Recommend!

Date of experience: June 8, 2022
Ukraine
2 reviews
0 helpful votes
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This company has a lot of very good cars at a nice price, they arrange everything quickly and without unnecessary red tape.

Date of experience: June 7, 2022
Ohio
1 review
1 helpful vote
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Happy I Used Economy
June 7, 2022

I was a bit leery to use Economy, as I had never used them before, but the rate was great and I decided to take a leap of faith and booked the car. I was happy that I did. The car was new, and very clean, and I couldn't have gotten a better rate ( and I thoroughly comparison shopped). I will definitely check out Economy again when I need to rent a car.

Date of experience: June 6, 2022
Australia
1 review
2 helpful votes
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Recommended
June 6, 2022

Helpful staff. Was assigned the same make and model I booked. Well kept car condition and low mileage. Ease of checkout

Date of experience: June 6, 2022
Virginia
2 reviews
2 helpful votes
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We rented our car weeks in advance of our trip to PHX. When we got to the desk to get our car we were told there were no cars available for 2 hours. There must have been 4 families ahead of us that were told the same thing. No explanation as to why there were no cars even though we all had a reservation paid for in advance. The fellow at the desk was not helpful at all and told folks they could go look elsewhere for a rental if they wanted. Folks with small children were at their wits end. To travel to PHX expecting to get on your way and then be told nothing but wait for 2 hours to get a car is unacceptable service. Although the price was fair in todays situation, it should and could have been handled much better than it was. This was a Thrifty Car Rental at PHX airport May 20 till June 4. A partial refund would be the way to go for this situation. Felt we were in a Seinfeld episode where they can take your reservation, but don't have have a car for you.

Date of experience: June 5, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Sandra,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

NL
1 review
1 helpful vote
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Do not trust EconomyBookings
June 5, 2022

Booked a car in May 2022 for 2 weeks in Portugal and paid extra for full cover insurance. When I returned the car there was a small damage that I paid to the local car rental company. Next day I informed EconomyBookings to get the full cover insurance reimbursed, but no response. I did contact EconomyBookings several times more, but now more than 10 days later I still did not receive any response of EconomyBookings. They just do not deliver in their insurance and they do not respond to any message: do not hire any car from them!

Date of experience: June 5, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Eric,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

California
1 review
0 helpful votes
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According to what I read, if I canceled 48 hours before the actual pick up I would be refunded in full. It was not refunded in full and I canceled almost a week ahead of time. I've called to no avail. I've sent several emails requesting the rest of my refund and there has been no response thus far.

Date of experience: June 5, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Janel,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

GB
1 review
0 helpful votes
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Like other booking sites but cheaper why not? My experience was a good one, first time I used EconomyBookings but will definitely use you in the future..

Date of experience: June 4, 2022
Spain
1 review
1 helpful vote
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Best rental ever!
May 27, 2022

The gentleman who was processing my rental was very polite and helpful, made the process super quick and easy. He made a great suggestion thanks to which I got an upgrade to a new and super nice hybrid Toyota and ended up saving a bunch of money on gas.
Best rental ever, 10/10 recommend!

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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Ease of booking
May 26, 2022

Very easy to navigate. The negative is the insurance. I opted out and the third party vendor kept bugging me to get the insurance. I have own insurance.

Date of experience: May 26, 2022
Canada
1 review
0 helpful votes
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FRAUD!
May 21, 2022

THEY DISPLAY THE COST IN ONE CURRENCY AND YOU END UP PAYING 30% BY SWITCHING CURRENCIES ON THE CONFIRMATION!

Date of experience: May 21, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Daniel,
Thank you for your feedback. We are sorry to hear about your experience. According to our records, you have already been refunded. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Italy
1 review
0 helpful votes
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Price changes after booking
May 21, 2022

After you hold the car, they call you back and say that the price is 200€ higher.
But they ask you if you want to accept this. Noce.

Date of experience: May 21, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Alex,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

California
1 review
0 helpful votes
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Was recommended to this company and very glad I was.
Best pricing, easy booking and great staff. Will forward my
Recommendation to others and already have.

Date of experience: May 19, 2022
Australia
1 review
4 helpful votes
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This company is very difficult to deal with. They don't look after Australians. Their call centre is outside Australia- therefore time zones are different and are unknown- it is hit and miss.
They don't offer free cancelations as do other companies if this is a reasonable period before the booking. I tried to change a booking and was charged about US$80. There is also and international fee on your card. Avoid using them is my advice.

Date of experience: May 13, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Wayne,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.

New York
1 review
0 helpful votes
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I am
May 11, 2022

Usually very careful of where I book from. But I was on a time crunch and needed a car last min. I had hardly any wait the customer service rep was very patient and great with me. Drop off was even better! Thank you

Date of experience: May 11, 2022
Israel
1 review
3 helpful votes
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A company of scammers.
Never work with them.
They wrote that the car rental agency was at the airport, but in practice it was far away. When we arrived at the car rental agency late due to this lie and due to flight delay, we were told that the vehicle had already been rented to another customer.
They didn't agree to give us a refund and neither did voucher.
EconomyBookings ruined our vacation.

Date of experience: May 9, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Asaf,
Thank you for your feedback. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. As for your request, it is stated in the T&C you agreed to when you made a booking, that the refund cannot be made if your case has been classified as a no-show. Should you have any questions, please contact our Customer Support Team at support@bookinggroup.com.

Canada
1 review
0 helpful votes
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Easy to use on line booking with reasonable cost for car rentals. Rental Car company booked provided quick service with short wait lines and speedy return.

Date of experience: May 7, 2022
Hawaii
1 review
7 helpful votes
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Fully satisfied
May 6, 2022

I had never heard of EconomyBookings prior to my recent four week trip to Hawaii. I tried them and booked a 10 day rental for Maui, by far they had the best price. I was satisfied with the rental and booked my second week in Oahu, also the best price and also very satisfied. Yesterday I booked my final week on the Big Island And flew into Kona today, picking up the rental car. Again very satisfied. I would recommend this company to anyone and will use them again when I search for future rental cars

Date of experience: May 6, 2022

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+299